Business
8x8 XCaaS™ Achieves Another Industry First; Now Delivers Integrated Cloud Contact Center and Phone Solutions for Multinational Companies in Indonesia
Now Available in Indonesia and Thailand; Offers Highest Quality of Service and Reliability for Employees and Contact Center Agents in 50 Countries and
About this update from 8x8 Inc
[{"type":"text","content":"\nNow Available in Indonesia and Thailand; Offers Highest Quality of Service and Reliability for Employees and Contact Center Agents in 50 Countries and Territories\n\n CAMPBELL, Calif.--(BUSINESS WIRE)--\n8x8, Inc. (NYSE: EGHT), a leading integrated cloud communications platform, today announced that 8x8 XCaaS™ (eXperience Communications as a Service™) is the industry’s first integrated cloud contact center and phone solution to support multinational enterprises in 50 countries, representing approximately 85 percent of the world’s GDP. With the addition of Indonesia and Thailand, 8x8 is now the first cloud communications provider to offer full cloud Public Switched Telephone Network (PSTN) support for multinational organizations with users in 50 countries around the world, offering local direct numbers, toll free numbers, and calling plans in addition to support for local emergency services.\n\n“Enterprises with globally distributed operations and workforce are changing the communications and customer engagement dynamic due to hybrid work, making it imperative for organizations to select the best solution to meet their needs,” said Denise Lund, Research Director, WW Telecom and Unified Communications at IDC. “8x8 is able to deliver reliable, consistent service in 50 countries with its 8x8 XCaaS integrated cloud communications and contact center solution, allowing global organizations, especially those with customer-facing operations, to ensure business resilience, reduce complexity, and deliver enhanced service.”\n\nAdding Indonesia and Thailand, with a combined population greater than the United States, dramatically expands 8x8 Global Reach™ within Southeast Asia. Multinational organizations operating in the two countries previously had to rely on the combination of locally-hosted third party gateways and VPNs to allow their offices, contact centers, and employees to connect reliably to the PSTN. This was costly, complex, and created potential points of failure for enterprises needing to connect employees and customers both inside and outside of the country. 8x8 XCaaS, leveraging the patented 8x8 Global Reach technology, now offers multinational organizations a differentiated, fully compliant, and high-quality integrated cloud telephony and contact center service in Indonesia and Thailand for domestic and international busines...