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8x8 XCaaS Sets New Industry Standard for Reliability; Delivers First Financially-Backed, Platform-wide 99.999% Global SLA Across Both UCaaS and CCaaS
CAMPBELL, Calif.--(BUSINESS WIRE)-- 8x8, Inc. (NYSE: EGHT), a leading integrated cloud communications platform, today announced the first financially-backed,
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[{"type":"text","content":" CAMPBELL, Calif.--(BUSINESS WIRE)--\n8x8, Inc. (NYSE: EGHT), a leading integrated cloud communications platform, today announced the first financially-backed, platform-wide 99.999 percent global uptime SLA across an integrated cloud UCaaS and CCaaS solution, setting a new industry benchmark for cloud communications reliability. 8x8 XCaaS (eXperience Communications as a Service), which is built on the resilient, secure and compliant 8x8 eXperience Communications Platform, now offers an enhanced uptime guarantee for organizations requiring the highest levels of reliability across distributed offices and workforce.\nThis press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20210811005294/en/8x8 XCaaS Sets New Industry Standard for Reliability; Delivers First Financially-Backed, Platform-wide 99.999% Global SLA Across Both UCaaS and CCaaS (Graphic: Business Wire)\n\"Guaranteeing our more than 3,500 distributed employees and over 700 offices in the U.S. are always connected is paramount in maintaining the everyday high level of service our clients expect,\" said Mobashir Ahmed, IT Manager at the Loya Insurance Group. \"The 8x8 XCaaS platform-wide uptime SLA gives us peace of mind by providing us the quality of service and reliability we require to allow our employees and contact center agents to stay productive and enhance customer experience.\"\n\nOperating a geographically-redundant cloud infrastructure spanning 35 regions worldwide, 8x8 delivers high quality and reliable global connectivity for superior business resilience and data residency adherence. 8x8’s state-of-the-art architecture and patented Global Reach™ routing technology delivers the top-level service reliability and assurance guarantees that organizations require for operational success. Highlights include:\n\n\nFour levels of redundancy at the infrastructure, platform, data, and geographic layers.\n\n\nPatented Global Reach™ routing technology provides high availability and superior voice and video quality across the globe.\n\n\nConnectivity with over 40 top-tier Public Switched Telephone Network (PSTN) carriers around the world for optimal voice quality, coverage, and redundancy, delivering full PSTN replacement services and global calling plans in 43 countries.\n\n\n35 redundant, cloud-agnostic regions providing hig...