Business
8x8 Reports Strong Q4 FY26 Demand for AI-Powered CX and Communication API Solutions
8x8 Reports Strong Q4 FY26 Demand for AI-Powered CX and Communication API Solutions
About this update from 8x8 Inc
[{"type":"text","content":"\nAI Self-Service Interactions More Than Doubled Year-Over-Year; 8x8 Engage Customer Adoption Grew More Than 300% Year over Year; Messaging API Interactions Surged 218% as Organizations Expand Digital Engagement Channels\n\n\n CAMPBELL, Calif.--(BUSINESS WIRE)--\nCustomer experience leaders are under pressure to handle more interactions, with fewer agents, without compromising service. The internal data from 8x8’s fourth quarter of fiscal year 2026 shows organizations are responding by deploying AI where it can deflect volume, extend reach across digital messaging channels, and consolidate onto platforms built for that kind of scale. Usage-based revenue, which includes communication APIs, AI solutions, digital channels, and telecom, grew more than 70% year-over-year in Q4 and now represents 23% of service revenue, up from 14% one year ago.\n\n\n8x8, Inc. (NASDAQ: EGHT), a leading global business communications platform provider, releases Q4 FY26 momentum metrics across its AI-powered customer experience and communications API solutions.\n\n\nAcross the fiscal year, 8x8 Intelligent Customer Assistant interactions more than doubled from FY25. Voice AI usage grew more than 3.3X, and 8x8 Engage – 8x8’s purpose-built solution for frontline and non-desk workers – expanded its customer base more than 300% in Q4. These are signals of adoption, not just interest.\n\n\n“The adoption numbers across 8x8 Intelligent Customer Assistant and 8x8 Engage reflect something we've been deliberate about: building AI into the platform designing it to be usable on day one, not a separate implementation project,” said Hunter Middleton, Chief Product Officer at 8x8, Inc. “These numbers tell you something important – customers are using this technology because it’s actually working for them, not just because it’s available. And when messaging API interactions grow 218% year-over-year, that means organizations are reaching customers on the channels their customers actually use.”\n\n\nAI-powered customer experience\n\n\nDemand for AI-driven customer experience tools continued to accelerate in Q4 FY26, with significant growth in both adoption and usage across 8x8 Intelligent Customer Assistant and 8x8 Engage solutions:\n\n\n\nCustomer contracts for 8x8 Intelligent Customer Assistant — covering digital and voice self-service and AI auto attendants — increased...