8x8 Makes Workforce Management Native in Every Contact Center Seat at No Extra Cost

About this update from 8x8 Inc

[{"type":"text","content":"\nNew 8x8 Contact Center standard WFM feature delivers smarter scheduling, better agent engagement, and faster time to value.\n\n CAMPBELL, Calif.--(BUSINESS WIRE)--\n8x8 Workforce Management is now a standard capability of every 8x8 Contact Center package, allowing organizations to forecast, schedule, and staff across voice and digital channels at no additional cost. 8x8, Inc. (NASDAQ: EGHT), a leading global business communications platform provider, is among the first to embed Workforce Management (WFM) directly into its platform as a built-in capability. Designed to eliminate the complexity of legacy solutions, the new feature begins rolling out in mid-November and deploys quickly – without professional services or complex configuration – accelerating time to value.\n\nEnhanced Visibility, Agility, and Agent Engagement\n\nWith 8x8 Workforce Management, organizations can:\n\n\nScale across channels with confidence: Staffing accuracy improves across voice, chat, email, and other digital channels, while service quality and operational efficiency remain high.\n\n\nRespond instantly to dynamic needs: With real-time visibility into agent availability and adherence, supervisors can adjust staffing as needed and maintain CX continuity.\n\n\nImprove agent engagement and transparency: Agents can access their schedules, track shift changes, and manage availability directly – enhancing satisfaction and reducing administrative friction.\n\n\nStreamline operations by eliminating manual processes: Built-in forecasting, reusable shift templates, and intuitive dashboards replace spreadsheets, making scheduling smarter and more strategic.\n\n\nReduce complexity and cost: As a native part of 8x8 Contact Center, Workforce Management eliminates the need for separate applications, professional services, or third-party contracts – delivering a seamless, all-in-one solution.\n\n\nWhile many providers sell WFM as a costly and complex add-on, 8x8 includes it as a standard capability of its contact center solution – introducing a step change in simplicity. With streamlined, self-service procurement, deployment, and configuration, leaders of small and midsize contact centers can adopt and operate WFM quickly and confidently, without relying on time-consuming, expensive professional services.\n\n“With the explosion of digital interactions – with each ch...

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