Business
8x8 Launches New Technology Partner Ecosystem to Deliver Best-in-Class Integrated Solutions for Enhanced Customer Experiences
Tight Integrations with New Partners Enable Organizations to Seamlessly Add AI-Driven, Tailored Experiences to Meet and Exceed Their CX Goals CAMPBELL,
About this update from 8x8 Inc
[{"type":"text","content":"\nTight Integrations with New Partners Enable Organizations to Seamlessly Add AI-Driven, Tailored Experiences to Meet and Exceed Their CX Goals\n\n\n CAMPBELL, Calif.--(BUSINESS WIRE)--\n8x8, Inc. (NASDAQ: EGHT), a leading integrated cloud communications platform provider, today announced the 8x8 Technology Partner Ecosystem, a new program that allows customer-first organizations to enhance customer experience by deeply embedding cutting-edge technologies, including leading artificial intelligence (AI) capabilities, into the 8x8 platform with persistent data to enhance business intelligence, insights, and analytics. The 8x8 Technology Partner Ecosystem transforms customer experience and engagement by democratizing seamless, next-generation, native integrations for organizations of all sizes without requiring complex, custom development or exorbitant overhead costs that have traditionally only been feasible for the largest enterprises.\n\n\n“Billions of dollars of venture-backed investments in thousands of startups is helping to rapidly accelerate the pace of innovation in the AI space. This is leading to revolutionary advancements, especially in the area of improving the customer experience,\" said Zeus Kerravala, founder and principal analyst at ZK Research. \"Getting locked into a single communications provider's AI technology is holding back organizations from truly benefitting from the phenomenal rate of innovation taking place. 8x8's new Technology Partner Ecosystem allows enterprises to easily plug in the right AI solutions that best meet their business needs and transform the contact center and customer engagement.\"\n\n\nOverall, the 8x8 Technology Partner Ecosystem boasts more than 30 partners. The latest members joining the 8x8 Technology Ecosystem include Cognigy, Avoira, Awaken, Balto, Converse360, Cresta, Engage Hub, LogicDialog, PromptVoice, Roboyo, Skybox Communications and Syndeo.\n\n\n“Customers want to engage across new channels and through emerging technologies, so we are excited to partner with 8x8 on delivering transformative AI-powered digital and voice CX solutions to their global customer base leveraging Cognigy's industry-leading conversational and generative AI automation platform,\" said Hardy Myers, SVP of Business Development and Strategy at Cognigy. \"The 8x8 Technology Partner Ecosystem has already...