Business
8x8 Launches New AI-Powered Housing Association Solution to Minimize Costs Around Property Maintenance and Upkeep
8x8 Active Assessor Helps UK Housing Associations Improve Tenant Satisfaction by Identifying Property Faults Faster and Reducing Cost of Repairs
About this update from 8x8 Inc
[{"type":"text","content":"\n8x8 Active Assessor Helps UK Housing Associations Improve Tenant Satisfaction by Identifying Property Faults Faster and Reducing Cost of Repairs\n\n\n LONDON--(BUSINESS WIRE)--\n8x8, Inc. (NASDAQ: EGHT), a leading integrated cloud contact center and unified communications platform provider, today announced the availability of 8x8 Active Assessor, a quick and cost-effective solution that enables landlords to proactively engage tenants, meet legal requirements, and ensure homes are compliant with health and safety standards.\n\n\n8x8 Active Assessor provides landlords with a proactive approach to identifying and resolving potential property faults and hazards quickly, such as damp, mold, and other issues. With 8x8 Active Assessor, landlords can arrange remote fixes or schedule home visits, if required, potentially reducing the time between reporting, assessing, and concluding repairs from weeks to hours. 8x8 Active Assessor is the latest industry solution tailored to meet the unique customer engagement requirements of landlords and UK housing associations, and follows the launch of 8x8 Remote Fix, which provides contact center agents with the ability to securely elevate real-time tenant interactions to video to visually address and resolve housing issues.\n\n\n8x8 Active Assessor is a solution that integrates several 8x8 products, leveraging the power of the 8x8 single platform to address the specific needs of UK housing associations. Built on 8x8’s AI-powered messaging platform and native video escalation functionality, the solution is designed to gather, store, and sort data to prioritize situations that need immediate action. It can prompt tenants to schedule evaluations online or connect with a contact center agent, either via messaging, voice, or video. Additionally, landlords can bypass traditional labor-intensive and time consuming processes – like property visits and repairs – to gain up-to-date knowledge about the condition of more homes.\n\n\nBenefits of 8x8 Active Assessor include:\n\n\n\nEnhanced Tenant Engagement through SMS messaging, which has an open rate of up to 98% as compared to other channels.\n\n\n\nImproved Tenant Satisfaction by taking a proactive approach to identifying potential issues and maintaining homes.\n\n\n\nFaster and Smarter evaluation of early warning signals and issues using video technology ...