Business
8x8, Inc. Reports Fourth Quarter and Fiscal Year 2026 Financial Results
8x8, Inc. Reports Fourth Quarter and Fiscal Year 2026 Financial Results
About this update from 8x8 Inc
[{"type":"text","content":"\n\nRecord fourth quarter and full-year service revenue, with four consecutive quarters of year-over-year revenue growth\n\n\n\nFiscal 2026 usage-based revenue grew more than 50% year-over-year and fourth quarter usage-based revenue grew more than 70% year-over-year\n\n\n\nAchieved GAAP profitability for the quarter and full fiscal year, while strengthening balance sheet and reducing debt\n\n\n\nIntroduced native agentic AI capabilities with AI Studio, launched general availability of 8x8 Engage™, and added support for OpenAI's latest real-time voice model\n\n\n\n CAMPBELL, Calif.--(BUSINESS WIRE)--\n8x8, Inc. (NASDAQ: EGHT), a leading global business communications platform provider, today reported financial results for the fourth quarter and fiscal year 2026 ended March 31, 2026.\n\n\n“Fiscal 2026 marked a turning point for 8x8. We delivered four consecutive quarters of revenue growth, achieved our first GAAP-profitable full fiscal year since 2015, strengthened our balance sheet, and continued expanding our platform capabilities for an era of AI-driven customer engagement,” said Samuel Wilson, Chief Executive Officer at 8x8, Inc. “As AI reshapes enterprise communications, organizations require open, integrated platforms capable of orchestrating trusted interactions across voice, messaging, APIs, workflows, and AI-driven engagement at global scale.\n\n\n“AI is changing the architecture and economics of customer engagement in real time,” Wilson continued. “The challenge is delivering interactions that are trusted, intelligent, seamless, and scalable across both human and AI-driven engagement. More than 5 billion digital interactions flowed across 8x8 communication APIs during fiscal 2026, and that scale, combined with our global communications infrastructure and open AI architecture, positions us favorably for the next generation of customer engagement. Customers do not want to be locked into yesterday’s AI model or a closed ecosystem. They want agile, open platforms that can evolve as quickly as innovation itself while helping them deliver better customer experiences, build trust, and strengthen customer loyalty. This is what we are building.”\n\n\nFiscal Year 2026 Financial Results:\n\n\n\nTotal revenue increased 3% to $735.8 million, compared to $715.1 million in fiscal 2025.\n\n\n\nService revenue increased 3% to $715.3 mill...