Business
8x8 Expands Secure Pay Globally to Automate Compliant Payments Across Digital Channels
The 8x8 Secure Pay solution empowers organizations to spend less time chasing payments and more time serving customers when bundled with automation,
About this update from 8x8 Inc
[{"type":"text","content":"\nThe 8x8 Secure Pay solution empowers organizations to spend less time chasing payments and more time serving customers when bundled with automation, conversational AI, and secure payment tools\n\n\n CAMPBELL, Calif.--(BUSINESS WIRE)--\nFor many organizations, collecting payments is one of the most time-consuming and frustrating parts of customer service. Agents spend hours chasing overdue balances, customers get stuck in queues, and inconsistent processes slow down revenue recovery.\n\n\nTo alleviate these pain points, 8x8, Inc. (NASDAQ: EGHT), a leading global business communications platform provider, expanded the global availability of 8x8 Secure Pay, a unified payments solution that helps organizations accelerate collections, reduce manual workload, and deliver a more convenient customer experience across digital channels, all while meeting key regulatory compliance requirements.\n\n\nPart of the 8x8 Platform for CX, 8x8 Secure Pay can be combined with 8x8 Proactive Outreach and 8x8 Intelligent Customer Assistant, to deliver automated outreach, conversational AI, and secure one-click payment options so customers can get questions answered and complete payments quickly, while organizations reduce the cost and effort of human-driven collection workflows and automated initiatives.\n\n\nHelping customers pay on their terms\n\n\nWhen customers can pay the way they prefer, payment completion rates rise. 8x8 Secure Pay empowers organizations to:\n\n\n\nReach customers where they are – via SMS, email, chatbot, or IVR – reducing late or missed payments.\n\n\n\nEnable fast, secure, one-click payment options using secure payment links, digital wallets, card payments, or IVR-based payment flows, without requiring an agent for every step.\n\n\n\nSeamlessly transfer to a live agent when needed, maintaining context to avoid frustration and repeat explanations.\n\n\n\nThis automated, flexible approach reduces long call queues and helps customers complete payments in the flow of the channel they already use.\n\n\nAutomation that accelerates revenue\n\n\nThe automation engine behind 8x8 Proactive Outreach can send secure payment reminders across multiple channels. This modernizes payment collection by enabling:\n\n\n\nFaster transactions with instant, secure payment flows\n\n\n\nReduced agent workload, freeing teams to focus on complex or h...