Business
8x8 Expands General Availability of 8x8 Engage
Now Available to All Channel Partners and Customers Globally; Strong Adoption Momentum Validates Demand for Empowering Frontline and Expert Teams Across the
About this update from 8x8 Inc
[{"type":"text","content":"\nNow Available to All Channel Partners and Customers Globally; Strong Adoption Momentum Validates Demand for Empowering Frontline and Expert Teams Across the Organization\n\n\n CAMPBELL, Calif.--(BUSINESS WIRE)--\nAs customer experience continues to expand beyond traditional service departments, organizations need a scalable way to empower every customer-facing team by giving them the flexibility and autonomy to engage on their terms, without sacrificing visibility or accountability. In response, 8x8, Inc. (NASDAQ: EGHT), a leading global business communications platform provider, announced the general availability of 8x8 Engage, now available globally across all of 8x8's channels.\n\n\nCustomer conversations no longer happen in one place. They happen in retail stores, on service floors, in healthcare facilities, and across distributed teams. Each of these interactions is an opportunity to build loyalty, resolve issues faster, and drive better outcomes.\n\n\n“The way organizations deliver customer experience has fundamentally changed,” said Hunter Middleton, Chief Product Officer at 8x8, Inc. “They need every customer-facing team to engage with consistency, intelligence, and accountability. To do this, we’re bringing advanced customer engagement tools out of the contact center and making them available and easily accessible to front line teams across the organization. With 8x8 Engage now generally available globally – including through our channel partners – we're making that possible at enterprise scale, on the same unified platform our customers already rely on.”\n\n\nStrong adoption momentum\n\n\nGrowth since launch tells a clear story:\n\n\n\nThe number of customers adopting Engage has exceeded 150% growth, compared to same period last year\n\n\n\nDaily active new customers have increased nearly 5X year over year\n\n\n\nDaily active users have grown more than 4X year-over-year\n\n\n\nThis momentum reflects a clear enterprise need: as customer experience expands beyond service departments, organizations require a scalable way to bring visibility and accountability to every customer-facing interaction, wherever it happens.\n\n\n“We chose 8x8 Engage to give our teams greater flexibility across sites, and it’s changed how we manage customer interactions,” said Jake Blowers, Head of Projects and Innovation at Motus Commercials. ...