Business
8x8 Drives Customer Success and Enhanced Contact Center Performance with New Supervisor Workspace
CAMPBELL, Calif.--(BUSINESS WIRE)-- 8x8, Inc. (NASDAQ: EGHT), a leading integrated cloud contact center and unified communications platform provider, today
About this update from 8x8 Inc
[{"type":"text","content":" CAMPBELL, Calif.--(BUSINESS WIRE)--\n8x8, Inc. (NASDAQ: EGHT), a leading integrated cloud contact center and unified communications platform provider, today announced that since its launch in March 2023 8x8 Supervisor Workspace has been successfully enabling organizations to improve contact center performance and drive excellent customer experiences. Adoption of the new 8x8 Supervisor Workspace is on track to rival 8x8 Agent Workspace as one of the company’s fastest new product adoptions ever. The value of 8x8 Supervisor Workspace is quickly being recognized as it delivers a personalized, performance-centric workspace that helps supervisors and their teams using 8x8 Contact Center to enhance productivity, and empower leaders with advanced real-time insights across customer journeys.\n\n\n“Contact center leaders wear many different hats, juggle multiple applications and information streams, and often struggle with maintaining visibility across the entirety of the organization–all while facing the challenges of managing agent performance in a hybrid world,” said Dave Michels, Principal Analyst & Founder at TalkingPointz. “By taking a tailored approach to the problem and unifying all the disparate data sources into a single interface, 8x8 is helping enterprises and supervisors improve agent performance and elevate the customer experience.”\n\n\n8x8 Supervisor Workspace\n\n\n8x8 Supervisor Workspace, is a purpose-built experience that blends analytics, performance management, and team admin capabilities into a single interface. The new interface saw over 10% adoption in its first week after launch and has already been accessed by more than 50% of 8x8 Contact Center customers. The powerful and intuitive, design-led user interface provides a performance-centric management space for contact center leaders. Key features include:\n\n\n\nSingle pane of glass: consolidates visibility, insights, and operations from across 8x8 Contact Center.\n\n\n\nEmbedded trend analysis: presents supervisors with instant insights to improve speed to correction and drive superior performance in the contact center.\n\n\n\nPersonalized environments: transforms how contact center leaders can customize their workspace to manage teams and make decisions based upon individual needs and priorities - no coding required.\n\n\n\nUser-friendly design and an intuitiv...