Business
8x8 CX Transformation and Innovation Driving Year-Over-Year Contact Center Momentum
Industry-first Global CX 100 Awards, 8x8 CX Tour, and AI-Powered Cloud Platform Innovations Fueling Company Transformation and Customer Adoption CAMPBELL,
About this update from 8x8 Inc
[{"type":"text","content":"\nIndustry-first Global CX 100 Awards, 8x8 CX Tour, and AI-Powered Cloud Platform Innovations Fueling Company Transformation and Customer Adoption\n\n\n CAMPBELL, Calif.--(BUSINESS WIRE)--\n8x8, Inc. (NASDAQ: EGHT), a leading business communications, CX and CPaaS platform provider, today announced considerable momentum for its Customer Experience (CX) AI-powered platform transformation that is driving year-over-year contact center momentum.\n\n\nSpearheading the transformation are a series of initiatives focused on recognizing visionary CX leaders as well as helping organizations to deliver exceptional customer experiences, including:\n\n\n\n8x8 developed in partnership with Hot Topics the industry's first Global CX 100 Awards to honor CX pioneers that are pushing the boundaries of customer-centric leadership across the C-suite. The Global CX 100 Leaders, selected by an independent panel of judges, was revealed on August 19, 2024, and recognized the top 100 CX champions for their strategic innovation, visionary leadership and business accomplishments. The awards will culminate at The Studio USA at the Country Music Hall of Fame in Nashville, TN on October 28-30, 2024, and The Studio UK at the BAFTA in London on December 4, 2024.\n\n\n\n8x8 launched the 8x8 CX Tour, a seven-city roadshow starting in North America and extending to Europe. The tour showcases CX best practices and customer successes using the latest 8x8 Contact Center and AI-powered innovations. These advancements are enabling small to midsize enterprises to drive cross-organizational customer engagement and achieve strong business outcomes.\n\n\n\n“Our continuing drive to transform 8x8’s business and pace of innovation around all things CX has accelerated over the past year as we’ve made tremendous strides,” said Samuel Wilson, Chief Executive Officer at 8x8, Inc. “As we help organizations exceed expectations and deliver business success, we are seeing increased customer adoption of our contact center. Underscoring 8x8’s CX transformation, we are continuing to grow 8x8’s multi-product CX cloud platform and enhance it with new capabilities.”\n\n\n8x8's CX transformation momentum is being fueled in part by organizations looking to adopt AI-powered, integrated CCaaS, UCaaS, and CPaaS platform solutions to enhance their customers' journey from anywhere within their bus...