8x8 Contact Center Adds Secure Payment Process and Quality Management Capabilities, Wins CUSTOMER Magazine 2019 Customer Experience Innovation Award

About this update from 8x8 Inc

[{"type":"text","content":" SAN JOSE, Calif.--(BUSINESS WIRE)--\n8x8, Inc. (NYSE: EGHT), a leading integrated cloud communications platform, today announced new capabilities for its 8x8 Contact Center solution as well as recognition from TMC, a global, integrated media company, which named 8x8 Contact Center as a 2019 Customer Experience Innovation Award winner, presented by TMC’s CUSTOMER magazine.\n\n\nWith 8x8 Contact Center, companies can significantly boost agent engagement, collaboration, and productivity. The Winter ‘20 Release delivers new features and capabilities to further help companies, including inside sales teams, achieve meaningful gains in revenue, customer satisfaction and loyalty through:\n\n\n\nStrong support for compliance initiatives – 8x8 Secure Pay, a fully integrated, secure payment process option, provides an increased level of security for credit card handling while minimizing agent effort.\n\n\nMore efficient outbound campaign and number management – Enhanced dialer capabilities, including Dynamic List Management, automatically update dialing lists by pulling directly from the CRM system in real-time.\n\n\nLive monitoring of interactions on multiple screens - Expanded Quality Management capabilities maximize impact and provide managers and agents with a more efficient and convenient approach to coaching. Includes additional whisper, barge, and take-over enhancements.\n\n\n\n“Secure, exceptional customer service is not optional today,” said Janice Rapp, Vice President of Product Marketing for Contact Center at 8x8, Inc. “Any business that has a vision for growth needs a reliable, secure solution that supports customers throughout their journey — regardless of channel — while at the same time growing their agents’ ability to deliver a great customer experience. 8x8 Contact Center provides our customers with everything they need.”\n\n\n8x8 Contact Center is a complete standalone solution including ACD, IVR, digital channels, outbound dialer, reporting, customer experience analytics, quality management, speech analytics, customer surveys and knowledgebase, all delivered on one unified, secure, and reliable platform featuring single sign-on and centralized administration. Pre-built CRM integrations make it easy for agents to access and view customer data. 8x8 Contact Center also offers customers the freedom to use either their own P...

More updates from 8x8 Inc