Business
8x8 Announces 8x8 Sales Assist to Improve the Customer Experience, Increase Satisfaction, and Accelerate Revenue Growth for Retailers
Cross-Portfolio Solution Enables Retailers to Deal with Common Challenges for Superior Customer Response CAMPBELL, Calif.--(BUSINESS WIRE)-- 8x8, Inc.
About this update from 8x8 Inc
[{"type":"text","content":"\nCross-Portfolio Solution Enables Retailers to Deal with Common Challenges for Superior Customer Response\n\n\n CAMPBELL, Calif.--(BUSINESS WIRE)--\n8x8, Inc. (NASDAQ: EGHT), a leading integrated cloud contact center and unified communications platform provider, today announced 8x8 Sales Assist™ for retailers. Combining components of 8x8 Contact Center, 8x8 CPaaS, and 8x8 Work, the retail solution provides connected journeys across self- and assisted-service use cases while enabling retailers to improve customer satisfaction.\n\n\nReflecting the multichannel shopping experience that is preferred by so many consumers, 8x8 Sales Assist allows retailers‘ customers to engage through their channel of choice, including web chat, bot, social media, SMS, email, or voice, for faster, easier shopping experiences and more convenient support resolution.\n\n\nNow, with 8x8 Sales Assist, retail organizations can take engagement and customer service to the next level, increasing revenue and satisfaction rates.\n\n\nThe solution is designed to:\n\n\n\nReduce long call/contact queues\n\n\n\nMinimize missed or dropped calls leading to revenue loss\n\n\n\nProvide agents with access to up-to-date customer information\n\n\n\nIncrease first contact resolution rates\n\n\n\nEscalate customer support issues to video for faster, more efficient resolution\n\n\n\nRetain the best contact center talent, reducing staff churn and recruitment costs\n\n\n\nEnable an educated, informed, and connected workforce, all while generating revenue\n\n\n\nLeverage targeted outbound engagement for campaigns, promotions, and updates\n\n\n\n“Using 8x8 Sales Assist we’ve been able to measure and improve our performance in a number of ways and that means we aren’t missing any opportunity to help people wanting to purchase a new vehicle or support existing customers,” said Chris Gensmantel, CIO at LSH Auto UK. “With 8x8, we have less dropped calls, we’re able to answer more enquiries, and we’re able to be more proactive in reaching out to customers knowing we’re armed with the information they actually need.”\n\n\n“Ensuring customers can find and purchase items easily and employees can efficiently and quickly resolve customer issues is a top priority for retailers,” said Hunter Middleton, Chief Product Officer at 8x8, Inc. “8x8 Sales Assist provides a seamless experience for a...