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Talk to a human
Email a real person on the support team.
For anything not covered above, email hello@6ix.com — we respond to every email within one business day. Issuers and paid plans get priority routing.
SUPPORT
We're here to help.
Search our support library, browse common topics, or talk to a real human on the team.
Common topics.
Account
Login, password reset, email recovery, profile, and notification settings.
Billing
Manage your plan, update your card, request an invoice, or cancel a subscription.
For Issuers
Claim or transfer your company page, manage your IR team, and run events on 6ix.
For Investors
Build a watchlist, follow companies, RSVP to events, and read AI summaries.
Response targets
What to expect when you reach out.
Quick answers
How fast do you respond to support requests?
We aim to respond to every email within one business day. Issuer and paid plans get priority routing.
Is there a phone number?
We don't run a support hotline — we find email gives you a faster, more accurate answer. For urgent issuer issues, email hello@6ix.com with 'URGENT' in the subject.
How do I report a bug?
Email hello@6ix.com with screenshots, the URL, and what you expected to happen. We triage every report.
Where do I check service status?
We post incident updates on status.6ix.com and notify all affected accounts by email.