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<title>Atento and Cresta Sign Strategic Partnership to Deliver Hybrid Human-AI Customer Experience Solutions</title>
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<pubDate>Thu, 07 May 2026 13:00:00 GMT</pubDate>
<description>Atento Luxco 1 ("Atento" or the "Company"), one of the world's largest providers of Customer Experience Management and Business Transformation Outsourcing services (CXM/BTO) today announced a strategic multi-year partnership with Cresta, the unified customer experience AI platform for human and AI agents. to deliver hybrid human-AI solutions to businesses worldwide. The multi-year, multimillion dollar agreement brings together Cresta's leadership in enterprise CX AI with Atento's AI‑led professi</description>
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<title>Atento Achieves International Recognition for Applied AI Research</title>
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<pubDate>Tue, 07 Apr 2026 13:00:00 GMT</pubDate>
<description>Atento announces that a scientific study developed in-house by its Artificial Intelligence team has been accepted for presentation at PROPOR 2026 - 17th International Conference on Computational Processing of Portuguese, one of the leading international conferences in the fields of Natural Language Processing and Speech Technologies. The paper, titled "A Multilingual Voice Analytics Module for Contact-Center Hiring," consolidates the results of applied research carried out by Atento's technical</description>
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<title>Atento Advances Impact Sourcing and AI-Augmented CX Through Strategic Collaboration with Sanas and Thrivin</title>
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<pubDate>Wed, 11 Mar 2026 14:00:00 GMT</pubDate>
<description>Atento, a global leader in customer experience (CX) and business transformation outsourcing (BTO), today announced a strategic collaboration with Sanas, a leading provider of real-time speech understanding technology, and Thrivin, a quality-first impact sourcing platform in Kenya.</description>
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<title>CX Industry Leader Atento and Omilia Establish Strategic Partnership to Lead the Next Wave of Conversational AI Innovation</title>
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<pubDate>Tue, 20 Jan 2026 14:00:00 GMT</pubDate>
<description>Atento Luxco 1 ("Atento" or the "Company"), one of the world's largest providers of customer experience management and business transformation outsourcing services (CXM/BTO) and an industry leader, today announced a strategic alliance with Omilia, a global leader in Agentic AI customer experience solutions, to strengthen Atento's capabilities in conversation-centric artificial intelligence, further enhancing its portfolio of products and services.</description>
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<title>CX Industry Leaders Atento and Omilia Establish Strategic Partnership to Lead the Next Wave of Conversational AI Innovation</title>
<link>https://6ix.com/company/atento-sa/news/cx-industry-leaders-atento-and-omilia-establish-strategic-partnership-to-lead-the-next-wave-of-conversational-ai-innovation</link>
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<pubDate>Tue, 20 Jan 2026 14:00:00 GMT</pubDate>
<description>ATHENS, Greece, January 20, 2026--Omilia, the global leader in Self-Learning Agentic CX, and Atento, one of the world’s largest providers of customer experience management and business transformation outsourcing services (CXM/BTO), today announced a strategic alliance to deliver transformative conversational experiences at scale.</description>
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<title>AudioCodes Announces a Large-Scale Voca CIC Voice Agent Deployment with Atento</title>
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<pubDate>Mon, 15 Dec 2025 14:00:00 GMT</pubDate>
<description>AudioCodes Announces a Large-Scale Voca CIC Voice Agent Deployment with Atento</description>
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<title>Atento Reinforces Its Global and Strategic Leadership With a Technological Focus on The United States and Latin America</title>
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<pubDate>Tue, 25 Nov 2025 12:00:00 GMT</pubDate>
<description>Atento Luxco 1 ("Atento" or the "Company"), one of the leading global providers of customer experience management and business transformation outsourcing (CXM/BTO) services, today announced a strategic agreement for the sale of its traditional services subsidiary in Spain to ABAI, a customer management solutions company leader in the Spanish market.</description>
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<title>Atento Appoints Alexandre Mafra as New Chief Financial Officer</title>
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<pubDate>Mon, 10 Nov 2025 15:13:00 GMT</pubDate>
<description>Atento Luxco 1 ("Atento" or the "Company"), one of the leading global providers of customer experience management and business transformation outsourcing services (CXM/BTO), announces the appointment of Alexandre Mafra as the company's new Chief Financial Officer (CFO). Alexandre will report directly to Dimitrius Oliveira, CEO of Atento, marking a new step in the company's ongoing financial and organizational transformation.</description>
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<title>Atento secures up to 30 million dollars in liquidity through new financing process</title>
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<pubDate>Tue, 28 Oct 2025 13:00:00 GMT</pubDate>
<description>Atento, Atento Luxco 1 ("Atento" or the "Company"), one of the world's largest providers of customer relationship management and business transformation outsourcing (CRM/BTO) services, has taken another step in the execution of its financial strategy with the successful launch of the FIDC Flagship BTO Receivables fund. In addition, the company has completed the refinancing of its bonds, extending their maturities to 2028 and 2029, with the support of its main shareholders.</description>
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<title>Atento Unveils New Brand Identity, Reinforcing Global Leadership in Business Transformation Outsourcing (BTO)</title>
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<pubDate>Tue, 30 Sep 2025 14:37:00 GMT</pubDate>
<description>Atento Luxco 1 ("Atento" or the "Company"), one of the world's largest providers of customer experience management and business transformation outsourcing services (CXM/BTO), and an industry leader, has taken a bold step forward by unveiling a refreshed brand identity and narrative that reflects its position as the global leader in the Business Transformation Outsourcing (BTO) model: Augmented by AI. Driven by people.</description>
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<title>Atento names Paul Ignasinski as Chief Digital Transformation Officer to lead global CX digital transformation agenda</title>
<link>https://6ix.com/company/atento-sa/news/atento-names-paul-ignasinski-as-chief-digital-transformation-officer-to-lead-global-cx-digital-transformation-agenda</link>
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<pubDate>Tue, 05 Aug 2025 13:00:00 GMT</pubDate>
<description>Atento Luxco 1 ("Atento" or the "Company"), one of the world's largest providers of customer experience management services and business transformation outsourcing (CXM/BTO) and industry leader, announced today the appointment of Paul Ignasinski as Chief Digital Transformation Officer (CDTO), effective immediately. With this new addition, Atento will continue leading the CX transformation agenda, with a strategic, comprehensive and long-term approach, aligned with the industry's evolution and gr</description>
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<title>Atento appoints Chris Condon as new President & GM USNS region to accelerate strategic growth</title>
<link>https://6ix.com/company/atento-sa/news/atento-appoints-chris-condon-as-new-president-and-gm-usns-region-to-accelerate-strategic-growth</link>
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<pubDate>Tue, 08 Jul 2025 13:00:00 GMT</pubDate>
<description>Atento Luxco 1 ("Atento" or the "Company"), one of the world's largest providers of customer relationship management and business transformation outsourcing (CRM/BTO) services and industry leader, announced today the appointment of Chris Condon as new regional director of USNS (US Near Shore), effective immediately.</description>
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<title>Simplify Healthcare and Atento Partner to Transform Member Experience Through Business Transformation Outsourcing (BTO)</title>
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<pubDate>Wed, 25 Jun 2025 16:45:00 GMT</pubDate>
<description>AURORA, Ill., June 25, 2025--Simplify Healthcare, a recognized leader in enterprise software solutions for Payers, today announced a strategic partnership with Atento, a global leader in customer experience (CX) and Business Transformation Outsourcing (BTO). This collaboration introduces a co-developed, pilot-first CX program — powered by Simplify Healthcare’s Xperience1™ platform — designed to help U.S. healthcare payers enhance member and provider experience, increase efficiency, and drive ope</description>
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