MANAGEMENT BOARD:
President: Andrej Slapar Members: Uroš Ivanc
Tadej Čoroli Marica Makoter Blaž Jakič
1
Ljubljana, 12 August 2025
Business Report
Financial highlights in the first half of 2025 6
Operations of the Triglav Group and Zavarovalnica Triglav 10
- Company governance 33
- The share and shareholders of Zavarovalnica Triglav 35
- Macroeconomic environment and markets trends 40
- Risk management 43
- Other information 44
- Financial statements 48
- Selected notes to the financial statements 53
- Notes to the specific significant items in the financial statements 69
- Other information 124
-
Glossary of terms 134
2
- Alternative performance measures 136
Business Report
Dear Shareholders, Business Partners and Colleagues,Following another successful quarter, we delivered exceptionally strong results in the first half of the year. Earnings before tax totalled EUR 110 million (EUR 91 million in net earnings), representing a 22% increase year-on-year. Based on the currently available information and the expected business environment by the end of the year, we are raising our annual profit guidance for 2025. Initially
projected at EUR 130-150 million, earnings before tax are now expected to reach EUR 140-160 million.
The insurance part of the Non-Life segment contributed the most to this success, with increased client insurance coverage and premium growth, particularly in inward reinsurance and FOS transactions. The Life and Asset Management segments also performed well, whereas the
Health segment, as expected, recorded a loss. Results in this segment are expected to remain volatile in the future, as its business volume is still relatively small, despite high growth rates.
As before, the investment portfolio was managed conservatively, ensuring that uncertain financial market conditions had no material impact on the net investment result, although they did influence the return and value of financial investments and assets under management to a certain extent.
Compared to the same period last year, total business volume grew by 18% to EUR 1,065 million at the end of the first half of the year. This increase was primarily driven by strong premium growth across most regional markets, and particularly in the international reinsurance market and direct insurance business.
We are strategically pursuing the internationalisation of the Triglav Group and reducing the share of the Slovenian market in the premium structure. We achieved this again this year, while also improving profitability across all insurance regional markets in which we operate. The combined ratio for the Group's Non-Life and Health segments decreased to an exceptionally favourable 88.2%, supported by improvements in both the claims ratio and the expense ratio. Claims arising from major CAT events remained at the same comparable level year-on-year.
This year, we are pleased that the credit rating agency S&P Global upgraded our credit rating from "A" to "A+" with a stable medium-term outlook. The Triglav Group remains well-capitalised and performs well, while consistently pursuing its development and sustainability ambitions. All this is also reflected in the price and liquidity of its share.
I would like to thank all our Triglav employees for their dedicated work and consistent implementation of our shared strategic ambitions.
Andrej Slapar President of the Management Board of Zavarovalnica Triglav4
Total revenue in EUR million
741.7
642.7
503.9
431.8
H1 2024 H1 2025
Triglav Group Zavarovalnica Triglav
Total business volume in EUR million
Earnings before tax in EUR million
906.1
598.7
1,065.3
723.4
89.5
66.5
109.6
79.8
H1 2024 H1 2025
26.5%
27.3%
Triglav Group Zavarovalnica Triglav
H1 2024 H1 2025
Triglav Group Zavarovalnica Triglav
Annualised return on equity of the Triglav Group
Combined ratio Non-Life and Health of the Triglav Group
17.3%
19.2%
90.6% 88.2%
63.4%
61.7%
H1 2024 H1 2025
H1 2024 H1 2025
5
Claims ratio Expense ratio
Credit rating of the Triglav Group
Stable medium-term outlook (S&P Global)
"A+"
Stable medium-term outlook (AM Best)
"A"
Financial highlights in the first half of 2025
-
Financial highlights of the Triglav Group
in EUR million
H1 2025
H1 2024
Index
Total business volume
1,065.3
906.1
118
Gross written premium
1,022.6
867.8
118
Other income
42.7
38.3
111
Total revenue
741.7
642.7
115
Insurance operating result
85.8
62.1
138
Insurance revenue
699.1
604.5
116
Claims incurred
369.6
287.3
129
Acquisition and administrative costs including non att. costs
189.8
176.1
108
Net reinsurance service result
-45.5
-78.8
58
Net other insurance revenue and expenses
-8.5
-0.2
5,178
Net investment result
20.5
20.8
98
Investment result
0.9
98.4
1
Financial result from insurance contracts
16.8
-84.5
Change in provisions for not achieving the guaranteed yield
0.0
0.6
8
Gains/losses and impairments of investments in associates
2.7
6.3
43
Result from non-insurance operations
3.3
6.6
50
Earnings before tax
109.6
89.5
122
Net earnings
91.4
75.4
121
Other comprehensive income
6.6
3.8
173
Combined ratio Non-Life and Health
88.2%
90.6%
-2.4 p.p.
Claims ratio Non-Life and Health
61.7%
63.4%
-1.7 p.p.
Expense ratio Non-Life and Health
26.5%
27.3%
-0.7 p.p.
New business margin Life
12.2%
14.1%
-1.8 p.p.
Annualised return on equity
19.2%
17.3%
1.8 p.p.
Return on financial investments
2.7%
3.0%
-0.3 p.p.
Costs/insurance service expenses to gross written premium
23.5%
25.9%
-2.3 p.p.
30 Jun 2025
31 Dec 2024
Index
Balance sheet total
4,636.3
4,538.3
102
Equity
1,023.5
989.0
103
Contractual service margin (CSM)
287.5
286.8
100
Assets under management (AUM)
5,868.9
5,893.8
100
Number of employees
5,144
5,204
99
Number of employees (full-time equivalent)
5,032
5,088
99
The breakdown of profit or loss in the Business Report (comprising insurance operating result, net investment result, result from non-insurance operations) differs from that of the statement of profit and loss in the Accounting Report (comprising insurance service result, investment result, financial result from insurance contracts and other profit or loss categories). The presentation of the insurance operating result also takes into account non-attributable costs, insurance revenue, insurance service expenses, net other insurance revenue and insurance service expenses. Furthermore, the net investment result includes the financial result from insurance contracts, change in provisions for not achieving the guaranteed yield, gains/losses on investments in associates and impairment of investments in associates, in addition to the investment result. Other categories are included in the result from non-insurance operations.
-
Financial highlights of the Triglav Group
-
Financial highlights of Zavarovalnica Triglav*
in EUR million
H1 2025
H1 2024
Index
Total business volume
723.4
598.7
121
Gross written premium
716.4
587.4
122
Other income
7.0
11.3
61
Total revenue
503.9
431.8
117
Insurance operating result
67.3
49.6
136
Insurance revenue
497.0
423.7
117
Claims incurred
269.3
176.0
153
Acquisition and administrative costs including non att. costs
134.2
125.6
107
Net reinsurance service result
-17.9
-72.2
25
Net other insurance revenue and expenses
-8.3
-0.3
3,010
Net investment result
16.1
16.1
100
Investment result
-7.7
86.3
Financial result from insurance contracts
21.2
-78.7
Gains/losses and impairments of investments in associates
2.6
8.5
31
Result from non-insurance operations
-3.6
0.8
Earnings before tax
79.8
66.5
120
Net earnings
66.7
56.8
117
Other comprehensive income
3.0
-1.0
Combined ratio
87.0%
89.6%
-2.6 p.p.
Claims ratio
60.5%
62.0%
-1.5 p.p.
Expense ratio
26.5%
27.6%
-1.1 p.p.
New business margin Life
13.8%
15.3%
-1.5 p.p.
Annualised return on equity
18.9%
16.5%
2.4 p.p.
Return on financial investments
2.7%
2.9%
-0.2 p.p.
Costs/insurance service expenses to gross written premium
23.6%
27.2%
-3.6 p.p.
30 Jun 2025
31 Dec 2024
Index
Balance sheet total
3,324.2
3,273.8
102
Equity
747.7
741.6
101
Contractual service margin (CSM)
270.8
271.4
100
Number of employees
2,167
2,223
97
Number of employees (full-time equivalent)
2,142
2,197
97
* Zavarovalnica Triglav's figures for H1 2024 are adjusted and include the data of the merged company Triglav, Zdravstvena zavarovalnica. The figures for the previous year presented in the Business Report of the interim financial report include data on discontinued operations. For more details on the impact of the merger, see section 4.1 of the Accounting Report.
-
Significant events in the reporting period
The regular annual General Meeting of Shareholders reappointed Andrej Andoljšek as a Supervisory Board member - shareholder representative, and Barbara Cerovšek Zupančič as a new Supervisory Board member - shareholder representative. Janja Strmljan Čevnja and Aleš Košiček, Supervisory Board members - employee representatives, tendered their resignations in March 2025. See section 3.3 Composition of the Supervisory Board for more information.
At the June General Meeting of Shareholders, the shareholders also adopted the resolution proposed by the Management Board and the Supervisory Board to pay a dividend of EUR
2.80 gross per share or EUR 63.7 million in total, representing a 5.6% dividend yield. See sections 3.1 General Meeting of Shareholders and 4.5 Dividends for more details.
In order to simplify and optimise the Triglav Group's operations, the decision was taken to transfer the entire supplemental voluntary pension insurance business related to the accumulation phase, along with the management of guarantee funds, from the parent company to the specialised subsidiary Triglav, pokojninska družba. The proposed spin-off through a takeover was also approved by the General Meeting of Shareholders.
In June, S&P Global Ratings upgraded the Group's financial strength and issuer credit rating from "A" to "A+" (see also section 4.4 Credit rating).
In June, in partnership with the Italian insurance agency company Prima Assicurazioni and the reinsurer Ageas Re, the Triglav Group launched operations in the Italian motor insurance market. Entry into the Italian market is in line with the Group's strategic ambition to internationally diversify its profitability and business volume. The impact of new business will significantly increase the Triglav Group's total business volume on an annual basis. Detailed information is available on the Company's website at https://www.triglav.eu/en/investors/actual/announcements.
Events after the end of the accounting period are described in section 4.5 Events after the reporting period of the Accounting Report.
-
The Triglav Group Strategy and its implementation
At the end of 2024, the Triglav Group upgraded its business strategy to 2030 and continues to remain committed to its mission of "Building a safer future" through the implementation of its strategy. The Group aims to strengthen its identity as an international insurance and financial group in line with its new vision by capitalising on growth opportunities in international markets, while maintaining its dominant market position in Slovenia and the Adria region. By 2030, the Group aims to double its earnings before tax and increase its business volume and assets under management, while remaining a profitable, stable and safe investment for investors.
Client-centricity remains at the core of all activities, with a focus on providing innovative insurance and investment solutions and delivering a consistently high-quality experience at every point of contact. Further investments in talent, digital transformation as well as maintaining a focus on process and cost-effectiveness will enable the Group to operate as an agile organisation, adapting effectively to challenges and changes in the environment.
The most important initiatives supporting the Group's strategic ambitions are sales channel efficiency, the Healthcare Ecosystem, internationalisation, digital transformation, and cost and process optimisation.
Implementation of the Triglav Group Strategy in the first half of 2025The Group operated profitably and safely in the first half of 2025, maintaining financial stability and adequate capital adequacy. In line with its upgraded business strategy to 2030, it has launched or continued a series of activities aimed at achieving its strategic ambitions.
In line with the strategic ambition to greatly diversify its operations internationally, both in terms of business volume and sources of profitability, in June 2025 the Group entered the Italian motor insurance market in partnership with Prima Assicurazioni and Ageas Re. This partnership also complements the Group's strategic focus on digital opportunities to support client-centricity and agility.
The Group is continuing its integration of digital and AI technologies into business operations to improve user experience and work processes. Automated claims notification process implemented at the parent company Zavarovalnica Triglav in prior strategic period via digital channels is being implemented in other Group insurance companies.
The Group continues to upgrade its products to adapt to client needs. Zavarovalnica Triglav upgraded its dental insurance products including prevention and treatment, as well as expanded its medical centre activities. Select insurance products continue to be transferred to other Group markets, reflecting local requirements.
The Group has strategically implemented process and cost optimisation measures across its operations, leveraging synergies among Group companies. To this end, Zavarovalnica Triglav has initiated the transfer of its supplemental voluntary pension insurance business related to the accumulation phase, along with the management of the associated guarantee funds, to its specialised subsidiary Triglav, pokojninska družba. The Group continues to improve business processes and explore synergies within Group companies by adapting central technologies and competencies.
At Zavarovalnica Triglav, the number of users of the digital platform and the number of consents obtained for digital operations is growing. In 2024, a new "risk assessment" functionality was deployed in the i.triglav digital office, which allows clients to check the risks their home is exposed to and encourages them to properly insure themselves against natural disasters. In the first half of 2025, this functionality was upgraded and supplemented with additional landslide risk exposure level. Now, it is possible to check the level of exposure to natural disasters for several different real estate addresses and the functionality is not limited to Triglav's clients, but also extends to interested public users.
With respect to employee management, Zavarovalnica Triglav successfully retained the Family-Friendly certificate that also supports its talent acquisition and retention agenda. Continuous efforts were also directed towards professional development of young talent and a succession plan for critical talent. Employee awareness and training of new technologies including AI solutions remains a key activity.
The Group is operating in line with its commitment to sustainable development. See section 7.1 Sustainable business for more information.
-
Financial highlights of Zavarovalnica Triglav*
Operations of the Triglav Group and Zavarovalnica Triglav
In H1 2025, the Triglav Group generated earnings before tax of EUR 109.6 million (H1 2024: EUR 89.5 million) and net earnings of EUR 91.4 million (H1 2024: EUR 75.4 million). It is worth noting that, in the first half of the previous year, EUR 85.2 million in earnings before tax related to continuing operations, while EUR 4.3 million related to discontinued operations (due to the termination of supplemental health insurance). The Group delivered positive results across all activities and most business segments in H1 2025, with the exception of the Health segment.
This year's higher other comprehensive income of EUR 6.6 million (H1 2024: EUR 3.8 million) is primarily attributable to the reduced impact of interest rate changes on the valuation of investments. Whereas last year the negative changes in interest rates significantly negatively impacted the valuation of debt instruments by EUR -3.0 million, no such effect occurred this year. The impact of interest rate changes on investments this year was minimal (EUR 139 thousand), contributing to an improved comprehensive result. Additionally, the appropriately matched duration of assets and liabilities further mitigated the impact of interest rates on other comprehensive income. Annualised return on equity was 19.2% (H1 2024: 17.3%), driven by the strong increase in net earnings.
Total business volume rose by 18% to EUR 1,065.3 million. The main contributor to the increase was strong 18% growth in gross written insurance, coinsurance and reinsurance premiums. Other components of total business volume (income from asset management, other income and fund management fees) also recorded strong growth.Total business volume of the Triglav Group by segment (EUR million)
Total
1,065.3
906.1
Non-Life
843.9
705.0
Life
133.5
123.1
Asset Management
58.0
54.2
Health
29.9
23.9
H1 2025 H1 2024
Zavarovalnica Triglav recorded earnings before tax of EUR 79.8 million (H1 2024: EUR 66.5 million) and net earnings of EUR 66.7 million (H1 2024: EUR 56.8 million). Earnings before tax of continuing operations, i.e. excluding supplemental health insurance business, amounted to EUR62.1 million in H1 2024. The insurance operating result grew by 36% to EUR 67.3 million, primarily due to strong growth in insurance revenue and an improved net reinsurance service result, largely driven by higher income from reinsurers' share of liabilities for incurred claims. The investment result of EUR 16.1 million remained at the previous year's level (index 100). Amid an unfavourable trend in the financial markets, the investment result was negative at EUR -7.7 million in H1 2025 (H1 2024: EUR 86.3 million), while the financial result from insurance
contracts amounted to EUR 21.2 million (H1 2024: EUR -78.7 million). The Company's other comprehensive income amounted to EUR 3.0 million, compared to EUR -1.0 million last year.
Certain categories of the Group's operations and the structure of earnings generated in H1 2025 are explained in more detail below.
The Group's total revenue amounted to EUR 741.7 million, an increase of 15%, with all business segments showing growth. Insurance revenue increased by 16% to EUR 699.1 million, income from asset management grew by 10% to EUR 25.2 million, and other income rose by 13% to EUR
17.5 million.
Insurance revenue of the Triglav Group by segment (EUR million)
Total
699.1
604.5
Non-Life
624.5
540.0
Life
51.2
45.5
Health
23.4
18.9
H1 2025 H1 2024
In H1 2025, the Group charged EUR 1,022.6 million in consolidated gross written insurance, coinsurance and reinsurance premiums, up by 18% year-on-year. Premium written increased by 5% in the Slovenian market, by 61% in the international market (reinsurance premium: EUR 209.0 million, index 156; FOS transactions: EUR 92.8 million, index 175), and by 8% in other markets of the Adria region. Premium growth was achieved in all insurance markets except Bosnia and Herzegovina (due to ownership consolidation and business optimisation). A total of 51.6% of premium was earned in the Slovenian insurance market (H1 2024: 57.9%) and 18.9% in the remaining Adria region markets (H1 2024: 20.6%), The share of international insurance and reinsurance increased by 8.0 percentage points to 29.5%, with FOS and FOE transactions rising by 3.0 percentage points to 9.1%, and reinsurance premium increasing by 5.0 percentage points to 20.4%.
Gross written premium of the Triglav Group by market (EUR million)
527.4
502.3
301.8
187.1
59.5
66.7
49.1
55.6
25.6 23.7
24.3 25.7
19.9 21.7
Slovenia
Serbia
Croatia
Bosnia and Herzegovina
Montenegro North Macedonia International
insurance and reinsurance
H1 2024
H1 2025
Slovenia
51.6%
57.9%
International insurance and reinsurance
29.5%
21.6%
Serbia
Croatia
6.5%
6.9%
5.4%
5.7%
Montenegro
Bosnia and Herzegovina North Macedonia
Composition of the Triglav Group gross written premium by market
Insurance service expenses rose by 22% to EUR 530.8 million. The highest growth, at 42%, was reported in the Health segment, with strong growth also recorded in the Non-Life (index 121) and Life (index 115) segments. More detailed information can be found in the sections on the performance results of individual segments.2.5%
2.8%
2.3%
3.0%
2.1%
2.3%
H1 2025
H1 2024
Insurance service expenses of the Triglav Group by segment (EUR million)
Total
530.8
436.4
Non-Life
470.2
387.7
Life
35.6
31.1
Health
25.0
17.6
H1 2025 H1 2024
The Group's combined ratio for the Non-Life and Health segments stood at favourable 88.2%, down by 2.4 percentage points year-on-year. Both the claims ratio and the expense ratio improved. The claims ratio decreased by 1.7 percentage points (61.7%), driven by strong growth in insurance revenue and an improved reinsurance result (lower growth in claims within retention). The expense ratio decreased by 0.7 percentage points to 26.5%, as the growth in insurance revenue significantly outpaced the growth in expenses and net insurance service expenses.Combined ratio for the Non-Life and Health segments of the Triglav Group
90.6%
88.2%
27.3%
26.5%
Expense ratio
Claims ratio
63.4%
61.7%
H1 2024
H1 2025
Combined ratio for the Non-Life and Health segments of the Triglav Group by market
101.5% 100.9%
100.5%
98.6%
100.6%
97.6%
95.3%
93.4%
89.6%
90.0%
91.9%
87.0%
Slovenia
Croatia
Serbia
Bosnia and Herzegovina
Montenegro North Macedonia
H1 2024 H1 2025
The combined ratio for the Non-Life and Health segments decreased across all insurance markets. The largest decrease was recorded in the Macedonian market, primarily due to an improvement in the claims ratio, which was driven by higher insurance revenue, lower claims incurred and a better reinsurance result, while the expense ratio also decreased. In the Croatia insurance market, the combined ratio exceeded 100%, but decreased by 0.6 percentage points compared to the previous year due to an improved claims ratio.
The Group's CSM of new contracts amounted to EUR 23.3 million in H1 2025, a 7% decrease year-on-year. The majority (83%) was generated in the Life segment, followed by 16% in the Non-Life segment and 1% in the Health segment. The share of the CSM for new contracts in the total contractual service margin was 8.1% (H1 2024: 10.5%), reflecting an increase in the contractual service margin compared to the end of June last year, which rose by 21%. The release of the contractual service margin to profit or loss amounted to EUR 25.2 million in the reporting period, up by 20% year-on-year.As at 30 June 2025, the Group's contractual service margin stood at EUR 287.5 million, remaining approximately at the same level as at the 2024 year-end (index 100).
Earnings before tax of the Triglav GroupStructure of earnings before tax of the Triglav Group
H1 2024
H1 2025
Non-Life Life Health
Asset
Management Total Non-Life Life Health
Asset
Management Total
Insurance operating result | 79,836,848 | 9,418,703 | -3,466,625 | 85,788,926 | 52,195,784 | 9,817,364 | 74,705 | 62,087,853 | ||
Insurance revenue | 624,487,053 | 51,234,513 | 23,358,009 | 699,079,575 | 539,997,178 | 45,528,117 | 18,945,633 | 604,470,928 | ||
Claims incurred Acquisition and administrative costs incl. non-att. | 338,300,874 | 14,819,096 | 16,505,792 | 369,625,762 | 266,243,390 | 11,956,030 | 9,121,288 | 287,320,708 | ||
items | 154,715,665 | 25,088,948 | 9,955,221 | 189,759,834 | 142,985,452 | 23,736,614 | 9,411,068 | 176,133,134 | ||
Net reinsurance service result | -44,642,642 | -695,483 | -112,278 | -45,450,403 | -78,696,214 | 179,996 | -249,722 | -78,765,940 | ||
Net other insurance revenue and expenses | -6,991,024 | -1,212,283 | -251,343 | -8,454,650 | 123,662 | -198,105 | -88,850 | -163,293 | ||
Net investment result | 14,394,335 | 4,874,737 | 197,035 | 1,021,777 | 20,487,884 | 14,621,375 | 4,065,193 | 405,939 | 1,715,471 | 20,807,978 |
Result from non-insurance operations | -3,151,723 | 171,874 | 208,554 | 6,060,461 | 3,289,166 | -65,656 | -64,458 | 884,768 | 5,877,397 | 6,632,051 |
Insurance service expenses to insurance revenue | 25,152,008 | 25,152,008 | 22,794,544 | 22,794,544 | ||||||
Operating expenses | 6,714,263 | 3,735,336 | 2,174,961 | 19,872,800 | 32,497,360 | 6,623,437 | 3,758,910 | 1,619,484 | 17,504,737 | 29,506,568 |
Net other income and expenses | 3,562,540 | 3,907,210 | 2,383,515 | 781,253 | 10,634,518 | 6,557,781 | 3,694,452 | 2,504,252 | 587,590 | 13,344,075 |
Earnings before tax | 91,079,460 | 14,465,314 | -3,061,036 | 7,082,238 | 109,565,976 | 66,751,503 13,818,099 1,365,412 7,592,868 89,527,882 | ||||
Earnings before tax of discontinued operations | 0 | 0 | 4,318,640 4,318,640 | |||||||
Earnings before tax of continuing operations | 91,079,460 | 14,465,314 | -3,061,036 | 7,082,238 | 109,565,976 | 66,751,503 13,818,099 -2,953,228 7,592,868 85,209,242 | ||||
The Group's insurance operating result increased by 38% to EUR 85.8 million, driven by strong performance in the Non-Life and Health segments. The Non-Life segment's insurance operating result (EUR 79.8 million) was predominantly influenced by a 16% rise in insurance revenue, attributed to business volume growth (see section 2.1 Non-Life segment for further details), along with an improved net reinsurance service result. The insurance operating result of the Life segment declined by 4% year-on-year to EUR 9.4 million (see section 2.2 Life segment for more information). In the Health segment, the insurance operating result reached EUR -3.5 million, compared to a positive EUR 75 thousand last year (see section 2.3 Health segment for more information on this and the impact of discontinued operations). Claims incurred rose by 29% to EUR 369.6 million, reflecting significant increases across all insurance segments (for more details, see the sections on the performance results of individual business segments).
The net reinsurance service result, influenced by a favourable volume of CAT claims, amounted to EUR -45.5 million (H1 2024: EUR -78.8 million). Although claims incurred increased, reinsurance income rose to EUR 117.1 million (H1 2024: EUR 44.6 million) due to a higher reinsurers' share in claims. Due to the higher international business volume and the corresponding reinsurance protection, reinsurance service expenses also increased (index 132).
Acquisition and administrative costs including non-attributable items were 8% higher. The increase was recorded in all segments.
Despite uncertain conditions in the financial markets, the net investment result totalled EUR
20.5 million (H1 2024: EUR 20.8 million). The investment result amounted to EUR 884 thousand (H1 2024: EUR 98.4 million), while the financial result from insurance contracts reached EUR 16.8 million (H1 2024: EUR -84.5 million). These results are mainly attributable to the return on unit-linked life insurance assets, which forms part of the total investment result but simultaneously affects the financial result from insurance contracts in the opposite amount. Gains on investments in associates fell 57% lower than the previous year, amounting to EUR 2.7 million. The change in provisions for not achieving the guaranteed yield, which had a positive impact on the result, amounted to EUR 50 thousand in H1 2025 compared to EUR 612 thousand in H1 2024. See section Investments for more information.
The result from non-insurance operations before tax totalled EUR 3.3 million (H1 2024: EUR 6.6 million). Of this, the Asset Management segment recorded EUR 6.1 million in earnings before tax (index 103), the Life segment EUR 172 thousand, the Health segment EUR 209 thousand, and the Non-Life segment EUR -3.2 million. Income from asset management rose by 10% to EUR 25.2 million, operating expenses increased by 10% to EUR 32.5 million, whereas net other income declined by 20% to EUR 10.6 million.Earnings before tax of the Triglav Group (EUR million)
109.6
85.8
89.5
62.1
20.8
20.5
6.6
3.3
Insurance operating result
Net investment result
Result from non-insurance
Earnings before tax
H1 2024
H1 2025
Earnings before tax of the Triglav Group by segment (EUR million)
109.6
91.1
89.5
66.8
13.8 14.5
1.4
7.6
7.1
Non-Life
Life
Health-3.1
Asset Management Earnings before tax
H1 2024 H1 2025
Operating expenses The Group's consolidated operating expenses, including other attributable insurance service expenses, rose by 9% to EUR 233.4 million. Operating expenses increased by 7% to EUR 242.6 million and other attributable insurance service expenses rose by 10% (EUR 17.2 million), while the change in deferred acquisition costs reduced the expenses by EUR 20.3 million (index 109).
Operating expenses of the Triglav Group by nature
H1 2025 | H1 2024 | Index | Share | |
Acquisition costs | 62,353,804 | 53,124,963 | 117 | 25.7% |
Cost of goods sold | 27,152 | 114,699 | 24 | 0.0% |
Depreciation/amortisation costs | 13,236,362 | 13,517,702 | 98 | 5.5% |
Depreciation/amortisation costs of leased assets | 2,928,733 | 3,192,516 | 92 | 1.2% |
Depreciation/amortisation costs of other operating assets | 10,307,629 | 10,325,186 | 100 | 4.2% |
Labour costs | 104,842,606 | 101,520,156 | 103 | 43.2% |
Wages and salaries | 74,585,137 | 70,086,583 | 106 | 30.7% |
Social and pension insurance costs | 16,207,737 | 15,326,151 | 106 | 6.7% |
Other labour costs | 14,049,732 | 16,107,422 | 87 | 5.8% |
Costs of services | 62,101,609 | 58,651,975 | 106 | 25.6% |
Costs of advertising, representation and sponsorship | 12,277,141 | 11,714,836 | 105 | 5.1% |
Maintenance costs | 8,498,426 | 7,785,579 | 109 | 3.5% |
Costs of material and energy | 4,271,148 | 4,367,167 | 98 | 1.8% |
Costs of payment transactions and banking services | 1,061,136 | 1,282,830 | 83 | 0.4% |
Insurance premium costs | 1,097,253 | 894,218 | 123 | 0.5% |
Costs of intellectual services | 4,532,860 | 4,684,980 | 97 | 1.9% |
Training costs | 1,052,103 | 935,515 | 112 | 0.4% |
Expenses for short-term leases, low-value leases and other leases | 5,743,413 | 4,364,282 | 132 | 2.4% |
Costs of transport and communications services | 2,541,230 | 2,809,868 | 90 | 1.0% |
Reimbursement of labour-related costs | 2,578,897 | 2,841,658 | 91 | 1.1% |
Costs of services provided by natural persons other than sole proprietors | 1,052,395 | 1,037,211 | 101 | 0.4% |
Other costs of services | 17,395,607 | 15,933,831 | 109 | 7.2% |
Total operating expenses (1) | 242,561,533 | 226,929,495 | 107 | 100.0% |
Other attributable insurance service expenses (2) | 17,156,038 | 15,597,942 | 110 | |
Change in deferred acquisition costs (3) | -20,267,463 | -18,547,099 | 109 | |
Total (1+2+3) | 239,450,108 | 223,980,338 | 107 | |
Elimination of intercompany transactions | -6,059,265 | -9,384,803 | 65 | |
Total consolidated (1+2+3+4) | 233,390,843 | 214,595,535 | 109 | |
Costs and other attributable insurance service expenses of discontinued operations (5) | 0 | -1,899,421 | 0 | |
Total costs and insurance service expenses of continuing operations (1 + 2 + 3 + 4 + 5) | 233,390,843 | 212,696,114 | 110 |
Acquisition costs were 17% higher at EUR 62.4 million. The increase in these costs was driven by higher business volume, the expansion of operations into international markets and the dynamics of service billing.
Labour costs accounted for the largest portion of total expenses, at 43.2%. They amounted to EUR 104.8 million, up by 3% year-on-year. Total growth in employee salaries at Group level was 6%, driven by salary adjustments, increases in minimum wages in some countries, a higher headcount in certain companies, and increased payments to agents resulting from premium growth.
Costs of services amounting to EUR 62.1 million grew by 6%. Among them, the bulk was accounted for by other costs of services (EUR 17.4 million), costs of advertising, representation
and sponsorships (EUR 12.3 million) and maintenance costs (EUR 8.5 million). The main contributors to the growth of this cost group were:
expenses for short-term leases, low-value leases and other leases (index 132), where growth was mainly achieved by the costs of leases in the IT area at the parent company;
other costs of services (index 109) were mainly affected by higher distribution costs (fees) at Triglav Investments and higher costs of computer services at the parent company;
the increase in maintenance costs (index 109) at certain subsidiaries.
A significant reduction in costs was achieved in costs of payment transactions and banking services, mainly due to contractual price reductions with the bank at the parent company (index 83), costs of transport and communications services (index 90), and reimbursement of labour-related costs (index 91).
The Group's non-consolidated operating expenses from insurance operations totalled EUR 212.0 million, an increase of 6%, primarily due to higher attributable acquisition costs (driven by higher acquisition costs). Attributable costs of EUR 184.8 million represented 87.2% of expenses from insurance operations, while non-attributable costs made up the remaining 12.8%. Non-consolidated expenses from non-insurance operations increased by 10%, totalling EUR 30.5 million, primarily due to higher labour costs, increased depreciation/amortisation costs and other costs of services (mainly fees at Triglav Investments, which depend on the net asset value of assets under management). Other attributable insurance service expenses (index 110) were impacted by higher expenses for fire fee and other insurance service expenses.
Operating expenses of the Triglav Group
H1 2025 | H1 2024 | ||||||||||
Operating expenses | Other attributable insurance service expenses | Changes in deferred acquisition costs | Elimination of intercompany transactions | Total | Operating expenses | Other attributable insurance service expenses | Changes in deferred acquisition costs | Elimination of intercompany transactions | Total | Total continuing operations | |
Attributable costs Attributable acquisition costs Attributable claim handling expenses Attributable administrative costs Non-attributable costs | 184,787,336 128,697,632 14,921,030 41,168,674 27,239,854 | 17,156,038 62,223 3,732,211 13,361,604 0 | -20,267,463 -20,267,463 0 0 0 | -1,801,689 -572,262 -1,229,427 -2,997,645 | 179,874,222 107,920,130 18,653,241 53,300,851 24,242,209 | 172,589,226 116,647,048 15,191,234 40,750,944 26,691,071 | 15,457,329 -705,496 3,826,354 12,336,471 140,613 | -18,547,099 -18,547,099 0 0 0 | -1,411,037 -510,354 -900,683 -6,894,071 | 168,088,419 96,884,099 19,017,588 52,186,732 19,937,613 | 166,494,212 96,825,819 19,005,329 50,663,064 19,632,399 |
Insurance operations | 212,027,190 | 17,156,038 | -20,267,463 | -4,799,334 | 204,116,431 | 199,280,297 | 15,597,942 | -18,547,099 | -8,305,108 | 188,026,032 | 186,126,611 |
Non-insurance operations | 30,534,343 | -1,259,931 | 29,274,412 | 27,649,197 | -1,079,695 | 26,569,502 | 26,569,503 | ||||
Total | 242,561,533 | 17,156,038 | -20,267,463 | -6,059,265 | 233,390,843 | 226,929,495 | 15,597,942 | -18,547,099 | -9,384,803 | 214,595,535 | 212,696,114 |
Index | |||||||||||
Attributable costs Attributable acquisition costs Attributable claim handling expenses Attributable administrative costs Non-attributable costs | 107 110 98 101 102 | 111 98 108 0 | 109 109 0 0 0 | 128 112 0 136 43 | 107 111 98 102 122 | ||||||
Insurance operations | 106 | 110 | 109 | 58 | 109 | ||||||
Non-insurance operations | 110 | 0 | 0 | 117 | 110 | ||||||
Total | 107 | 110 | 109 | 65 | 109 | ||||||
The Triglav Group manages its investment portfolio conservatively to ensure adequate investment yield, safety and liquidity, aiming to achieve a high credit rating for the total portfolio. In accordance with its sustainable development policy, environmental, social and governance (ESG) aspects are being enhanced in investment processes.
Through active investing, the Group maintained an investment portfolio structure comparable to that at the end of 2024, amounting to EUR 3,894.2 million (index 100). The bulk of the investment portfolio, i.e. 52.8%, was accounted for by bonds invested in developed markets, most of which have a high credit rating. Their value, as well as the value of the equity portfolio, was mainly affected by the uncertain situation on the financial markets. Investments in associates and joint ventures declined by 32%, primarily due to a decrease in the value of the investment in the associate KATERA Beteiligungs-Verwaltungsgesellschaft P11 mbH, which disposed of its participating interest in Nama. This participating interest was transferred to the real estate fund Trigal RE Development Fund, thereby increasing the Triglav Group's exposure to the fund. This transfer had the greatest impact on the increase in the value of equity investments (index 119), which was further supported by regular payments into alternative funds and their positive revaluation. The increase in the value of loans granted was driven by a loan to an associate. The structure of financial investments is discussed in greater detail in section 3.4 of the Accounting Report.
Investments of the Triglav Group as at 30 June 2025 and 31 December 2024
Investments Index Share
30 Jun 2025 | 31 Dec 2024 | 2025/2024 | 30 Jun 2025 | 31 Dec 2024 | |
Investment property | 69,517,867 | 70,411,373 | 99 | 1.8% | 1.8% |
Investments in associates and joint ventures | 37,956,313 | 55,621,373 | 68 | 1.0% | 1.4% |
Shares and other variable-income securities | 238,384,029 | 200,682,891 | 119 | 6.1% | 5.1% |
Debt and other fixed-income securities | 2,056,602,105 | 2,092,633,169 | 98 | 52.8% | 53.6% |
Loans given | 12,043,109 | 6,622,689 | 182 | 0.3% | 0.2% |
Bank deposits | 62,185,247 | 60,833,549 | 102 | 1.6% | 1.6% |
Other financial instruments | 1,473,056 | 909,337 | 162 | 0.0% | 0.0% |
Total (1) | 2,478,161,726 | 2,487,714,381 | 100 | 63.6% | 63.7% |
Unit-linked life insurance assets (2) | 670,774,788 | 678,910,235 | 99 | 17.2% | 17.4% |
Financial investments from financial contracts (3) | 745,235,245 | 739,510,939 | 101 | 19.1% | 18.9% |
Total (1 + 2 + 3) | 3,894,171,759 | 3,906,135,555 | 100 | 100.0% | 100.0% |
The majority of unit-linked insurance assets is accounted for by assets invested in mutual funds of the policyholders' choice, mainly in funds managed by Triglav Investments. As at 30 June 2025, these assets amounted to EUR 670.8 million (index 99).
As at the reporting date, the Group's financial investments from financial contracts amounted to EUR 745.2 million, up by 1% compared to 31 December 2024. They include individual and group supplemental voluntary pension insurance contracts of the parent company and Triglav, pokojninska družba. Financial contract assets and the types of financial investments from financial contracts are discussed in greater detail in section 3.5 of the Accounting Report.
Sustainable fixed-income investments increased by 24% to EUR 419.6 million, mainly due to the inclusion of a new bond type - sustainability-linked bonds. The share of sustainable bonds in the total bond portfolio rose to 16.2% (compared to 12.9% as at 31 December 2024).Sustainable (ESG) fixed-income investments of the Triglav Group
Debt securities Index Share in debt securities
30 Jun 2025 | 31 Dec 2024 | 2025/2024 | 30 Jun 2025 | 31 Dec 2024 | |
Social impact bonds* | 107,268,342 | 95,206,404 | 113 | 4.1% | 3.6% |
Green bonds** | 233,366,614 | 221,398,009 | 105 | 9.0% | 8.4% |
Sustainability-linked bonds*** | 50,632,028 | 0 | 0 | 2.0% | 0.0% |
Sustainable bonds**** | 28,337,647 | 22,821,428 | 124 | 1.1% | 0.9% |
Total ESG bonds | 419,604,630 | 339,425,841 | 124 | 16.2% | 12.9% |
* Bonds with a social impact are an instrument for funding social services.
** Green bonds are an instrument for funding environmental projects, the funds of which are intended for ecologically efficient products, technologies and processes, pollution prevention and control, sustainable management of natural resources, sustainable management of water resources, renewable energy use, energy efficiency and clean transport.
*** Sustainability-linked bonds are financial instruments whose repayment terms (e.g. interest rate) are tied to the achievement of pre-defined sustainability objectives by the issuer, such as reducing emissions or increasing the share of renewable energy sources. They are not used to finance specific green projects, but to incentivise the organisation as a whole to enhance its sustainability performance. If the objectives are not met, the interest rate may increase.
**** Sustainable bonds are an instrument for funding sustainability projects and a combination of green and social impact bonds. Funding is often conditional on achieving sustainability goals.
As at the reporting date, the Company's investments stood at EUR 2,785.7 million, 2% lower than the previous year.
Investments of Zavarovalnica Triglav as at 30 June 2025 and 31 December 2024
Investments Index Share
30 Jun 2025 | 31 Dec 2024 | 2025/2024 | 30 Jun 2025 | 31 Dec 2024 | |
Investment property | 44,580,642 | 44,971,145 | 99 | 1.6% | 1.6% |
Investments in subsidiaries | 196,624,457 | 196,624,457 | 100 | 7.1% | 6.9% |
Investments in associates and joint ventures | 37,365,696 | 55,059,388 | 68 | 1.3% | 1.9% |
Shares and other variable-income securities | 190,117,895 | 152,938,524 | 124 | 6.8% | 5.4% |
Debt and other variable-income securities | 1,376,130,545 | 1,450,298,136 | 95 | 49.4% | 51.0% |
Loans given | 11,272,998 | 5,306,572 | 212 | 0.4% | 0.2% |
Bank deposits | 7,288,776 | 7,212,864 | 101 | 0.3% | 0.3% |
Other financial instruments | 617,630 | 19,810 | 3,118 | 0.0% | 0.0% |
Total (1) | 1,863,998,639 | 1,912,430,896 | 97 | 66.9% | 67.3% |
Unit-linked life insurance contract investments (2) | 635,263,133 | 645,594,699 | 98 | 22.8% | 22.7% |
Financial investments from financial contracts (3) | 286,480,169 | 284,582,910 | 101 | 10.3% | 10.0% |
Total (1 + 2 + 3) | 2,785,741,941 | 2,842,608,505 | 98 | 100.0% | 100.0% |
Due to an unfavourable trend in the financial markets, the Group's investment result amounted to EUR 884 thousand as at 30 June 2025 (H1 2024: EUR 98.4 million). The result excluding unit-linked life insurance assets increased by 16% to EUR 29.2 million. Taking into account the financial result from insurance contracts of EUR 16.8 million (H1 2024: EUR -84.5 million), gains and impairments of investments in associates of EUR 2.7 million (H1 2024: EUR 6.3 million), and the change in provisions for not achieving the guaranteed yield in the amount of EUR 50 thousand (H1 2024: EUR 612 thousand), the impact of the investment result on the Group's earnings was positive in the amount of EUR 20.5 million (H1 2024: EUR 20.8 million).
The return on unit-linked life insurance assets is part of the total investment result, but at the same time it affects the financial result from insurance contracts in the opposite amount. It stood at EUR -28.4 million (H1 2024: EUR 73.3 million). Gains and impairments of investments in associates amounted to EUR 2.7 million (index 43). In year-on-year terms, last year's high earnings were driven by one-off positive effects, mainly the sale of a participating interest in an associate, while this year saw a strong 64% increase in gains on equity-accounted investments. The total return on the Group's financial investments was 2% higher at EUR 31.9 million.
Return on financial investments of the Triglav Group
assets
Return on financial investments Return excluding unit-linked life insurance
H1 2025 | H1 2024 | Index | H1 2025 | H1 2024 | Index | |
Interest income calculated using the effective interest method | 26,423,915 | 21,823,358 | 121 | 26,423,915 | 21,823,358 | 121 |
Dividend income | 1,304,947 | 858,266 | 152 | 1,304,947 | 858,266 | 152 |
Net gains/losses on financial investments at fair value through | ||||||
profit or loss | -26,557,032 | 77,616,546 | 1,793,028 | 4,400,159 | 41 | |
Net gains/losses on financial investments at amortised cost | -371 | -292 | 127 | -371 | -292 | 127 |
Net gains/losses on financial investments at fair value through | ||||||
other comprehensive income | 136,602 | -1,790,288 | 136,602 | -1,790,288 | ||
Net impairment/reversal of impairment | 216,792 | -249,957 | 216,792 | -249,957 | ||
Other investment income/expenses | -640,529 | 108,750 | -640,289 | 71,590 | ||
Total return on financial investments (1) | 884,324 | 98,366,383 | 1 | 29,234,624 | 25,112,836 | 116 |
Gains/losses and impairments of investments in associates (2) | 2,712,866 | 6,291,429 | 43 | 2,712,866 | 6,291,429 | 43 |
Total (1 + 2) | 3,597,190 | 104,657,812 | 3 | 31,947,490 | 31,404,265 | 102 |
Rate of return on investment | 0.2% | 7.8 % | -7.6 p.p. | 2.7% | 3.0% | -0.3 p.p. |
Net gains on financial investments at fair value through profit or loss decreased due to the fall in the value of equity investments. The loss of EUR -28.4 million was recorded in the management of unit-linked life insurance assets, while profit from the management of own financial investments at fair value through profit or loss amounted to EUR 1.8 million, down 59% year-on-year. Interest income rose by 21%, primarily due to higher interest rates. Dividend income increased to EUR 1.3 million (index 152), net reversal of impairment amounted to EUR 217 thousand and other income totalled EUR -640 thousand.
The rate of return on investments of the Group (excluding unit-linked insurance assets) was 2.7%, down by 0.3 percentage points year-on-year. Excluding exchange rate differences, the rate of return at Group level was 2.9% (H1 2024: 3.0%). The positive impact on returns was attributed to interest income, which amounted to EUR 26.4 million (index 121). Despite price corrections in equity markets, a positive return on equity investments of EUR 1.8 million was recorded, although this represented a 59% year-on-year decline. Gains and impairments of investments in associates, totalling EUR 2.7 million, were lower than in the previous year (see note above). The rate of return on investments of the parent company was also 2.7%, 0.2 percentage points lower than the previous year, mainly due to the higher value of investments in the period.Return on financial investments of Zavarovalnica Triglav
insurance assets
Return on financial investments Return excluding unit-linked life
H1 2025 | H1 2024 | Index | H1 2025 | H1 2024 | Index | |
Interest income calculated using the effective interest method | 16,240,795 | 13,226,105 | 123 | 16,240,795 | 13,226,105 | 123 |
Dividend income | 1,124,082 | 321,728 | 349 | 1,124,082 | 321,728 | 349 |
Net gains/losses on financial investments at fair value through | ||||||
profit or loss | -27,662,789 | 74,347,012 | 1,760,273 | 3,619,802 | 49 | |
Net gains/losses on financial investments at fair value through | ||||||
other comprehensive income | -208,984 | -1,493,265 | 14 | -208,984 | -1,493,265 | 14 |
Net impairment/reversal of impairment | 55,808 | -189,592 | 55,808 | -189,592 | ||
Other investment income/expenses | 2,724,792 | 68,354 | 3,986 | 2,725,032 | 68,554 | 3,975 |
Total return on financial investments (1) | -7,726,296 | 86,280,342 | 21,697,006 | 15,553,332 | 140 | |
Gains/losses and impairments of investments in associates (2) | 2,633,844 | 8,490,471 | 31 | 2,633,844 | 8,490,471 | 31 |
Total (1 + 2) | -5,092,452 | 94,770,813 | 24,330,850 | 24,043,803 | 101 | |
Rate of return on investments | -0.4% | 8.7% | -9.2 p.p. | 2.7% | 2.9% | -0.2 p.p. |
6.6 million, while dividend payments reduced it by EUR 63.6 million. The parent company's
controlling interests increased by 3% to EUR 1,019.0 million, while non-controlling interests rose by 9% to EUR 4.5 million, driven by an increase in other comprehensive income and positive net earnings for the period attributable to non-controlling interests. The share capital of EUR 73.7 million remained unchanged and was divided into 22,735,148 ordinary shares. Zavarovalnica Triglav's total equity increased by 1% and amounted to EUR 747.7 million.
The Group's comprehensive income after tax amounted to EUR 98.1 million (H1 2024: EUR 79.2 million) and the parent company's to EUR 69.7 million (H1 2024: EUR 55.7 million).-
Non-Life segment
The Non-Life segment delivered strong performance in both the insurance segment, where the combined ratio reached a favourable 87.2%, and the investment segment.
Performance results of the Non-Life segment of the Triglav Group
H1 2025
H1 2024
Index
Total business volume
843,923,735
704,989,341
120
Gross written insurance premium
830,797,349
692,314,775
120
Other income
13,126,386
12,674,566
104
Total revenue
637,613,439
552,671,744
115
Insurance operating result
79,836,848
52,195,784
153
Insurance revenue
624,487,053
539,997,178
116
Claims incurred
338,300,874
266,243,390
127
Acquisition and administrative costs including non-attributable costs
154,715,665
142,985,452
108
Net reinsurance service result
-44,642,642
-78,696,214
57
Net other insurance revenue and expenses
-6,991,024
123,662
Net investment result
14,394,335
14,621,375
98
Result from non-insurance operations
-3,151,723
-65,656
4,800
Earnings before tax
91,079,460
66,751,503
136
Combined ratio
87.2%
90.3%
-3.1 p.p.
CSM of new contracts/Total CSM
27.0%
23.6%
3.4 p.p.
Insurance service expenses to insurance revenue
24.8%
26.5%
-1.7 p.p.
30 Jun 2025
31 Dec 2024
Index
Contractual service margin (CSM)
14,188,765
14,441,155
98
Risk adjustment (RA)
33,885,207
33,191,759
102
Net insurance contract liabilities
1,100,205,477
1,035,308,308
106
Net reinsurance contract assets
333,266,154
287,403,984
116
The Non-Life segment includes non-life insurance business of insurance and reinsurance companies and non-insurance companies supporting this business (Triglav, Upravljanje nepremičnin, Triglav Avtoservis, Sarajevostan, Lovćen Auto and others). The segment presentation also includes the investment portion of the Non-Life segment's own insurance portfolios.
region, with the exception of Bosnia and Herzegovina (index 85), where the decline in premium resulted from ownership consolidation and business optimisation. High premium growth in non-life insurance was recorded in Croatia, driven by strong growth in motor vehicle insurance (due to increased sales and past premium increases), as well as in fire and natural disaster insurance (through the acquisition of new policyholders and the launch of a new product). In Serbia, motor vehicle insurance also saw strong growth, supported by past premium increases and higher sales, alongside strong growth in fire and natural disaster insurance and miscellaneous financial loss insurance. Premium growth was recorded in most non-life insurance groups at Group level, with the exception of credit insurance.
The total revenue of the Non-Life segment reached EUR 637.6 million, up by 15%. The growth was mainly driven by higher insurance revenue resulting from increased insurance coverage, a higher volume of inward reinsurance premium and FOS transactions. Gains on the sale of investment property had a positive impact on the growth of other income (index 104).The Group's Non-Life segment's insurance operating result totalled EUR 79.8 million, representing a 53% increase year-on-year. The strong performance was driven by both volume growth and a change in portfolio structure. Although claims incurred increased, reinsurance income also rose (EUR 115.1 million, index 266) due to a higher reinsurers' share in claims, which had a positive impact on the net reinsurance service result (expenses for claims within retention grew at a slower pace than insurance revenue).
Insurance revenue increased by 16%, while acquisition costs, administrative costs and non-attributable costs were 8% higher at EUR 154.7 million. The net reinsurance service result amounted to EUR -44.6 million (H1 2024: EUR -78.7 million), primarily due to higher reinsurance revenue driven by an increase in reinsurers' share in claims. Due to the increased business volume, reinsurance service expenses rose (index 131). Non-life insurance claims incurred, which comprise insurance service expenses for claims, the change in cash flows, the change in experience correction and the effects of allocation to onerous contracts, increased by 27% to EUR
338.3 million at Group level and by 51% to EUR 250.7 million at the parent company. The increase in non-life insurance claims incurred was mainly driven by the reduction of provisions in the first half of 2024, whereas an increase was recorded in the same period this year. Last year's developments in these claims were due to the release of provisions set aside for the 2023 floods, while this year's increase reflects growth in reported claims and an increased portfolio size.
The net investment result amounted to EUR 14.4 million (index 98), primarily due to lower gains on investments in associates, following the sale of an associate in the previous year. The result from non-insurance operations amounted to EUR -3.2 million (H1 2024: EUR -65.7 thousand), mainly due to higher interest on bonds issued. Earnings before tax of the Non-Life segment reached EUR 91.1 million, compared to EUR 66.8 million year-on-year. The combined ratio for the Non-Life segment at Group level decreased by 3.1 percentage points to a favourable 87.2%. The decrease was driven by both a 2.6 percentage point improvement in the claims ratio (strong growth in insurance revenue and a better reinsurance result) and a 0.6 percentage point improvement in the expense ratio (the growth in insurance revenue outpacing the growth in expenses and net insurance service expenses).Performance results of the Non-Life segment of Zavarovalnica Triglav
H1 2025 | H1 2024 | Index | |
Total business volume | 591,670,429 | 474,432,506 | 125 |
Gross written insurance premium | 586,806,371 | 468,775,506 | 125 |
Other income | 4,864,058 | 5,656,999 | 86 |
Total revenue | 449,435,893 | 382,771,887 | 117 |
Insurance operating result | 62,187,341 | 38,407,583 | 162 |
Insurance revenue | 444,571,835 | 377,114,888 | 118 |
Claims incurred | 250,737,072 | 165,602,884 | 151 |
Acquisition and administrative costs including non-attributable costs | 107,738,499 | 99,785,173 | 108 |
Net reinsurance service result | -17,312,636 | -73,490,565 | 24 |
Net other insurance revenue and expenses | -6,596,287 | 171,318 | |
Net investment result | 12,622,934 | 12,966,445 | 97 |
Result from non-insurance operations | -3,391,025 | 465,765 | |
Earnings before tax | 71,419,250 | 51,839,793 | 138 |
Combined ratio | 86.0% | 89.8% | -3.8 p.p. |
CSM of new contracts/Total CSM | 28.8% | 25.1% | 3.7 p.p. |
Insurance service expenses to insurance revenue | 24.2% | 26.5% | -2.2 p.p. |
30 Jun 2025 | 31 Dec 2024 | Index | |
Contractual service margin (CSM) | 13,308,135 | 13,420,019 | 99 |
Risk adjustment (RA) | 14,514,084 | 15,135,083 | 96 |
Net insurance contract liabilities | 751,510,465 | 688,541,300 | 109 |
Net reinsurance contract assets | 319,689,247 | 249,027,855 | 128 |
-
Life segment
The Life segment delivered strong performance in both the insurance and investment segments.
Performance results of the Life segment of the Triglav Group
The total business volume amounted to EUR 133.5 million, representing an 8% increase year-on-year. Gross written premium was up by 8%, with growth recorded in most insurance markets, except in Croatia. Strong growth was recorded primarily in unit-linked life insurance, driven mainly by higher additional premium payments and effective sales through banks and agencies at the parent company. Total revenue rose by 13%, driven by a 13% rise in insurance revenue and a 25% increase in other income. The insurance operating result amounted to EUR 9.4 million, down 4%, primarily due to higher costs and claims incurred. The 13% increase in insurance revenue was mainly driven by a higher release of the contractual service margin. Claims incurred, which in addition to insurance service expenses for claims comprise the change in cash flows, the change in experience correction, the effects of allocation to onerous contracts and other insurance expenses, increased by 24% at Group level and by 31% at the parent company; they amounted to EUR 14.8 million at Group level and EUR 9.8 million at the parent company. Their increase was primarily influenced by higher insurance service expenses for claims and the effects of the loss on onerous contracts. The investment result of the Life segment increased to EUR 4.9 million (index 120). The investment result was negative at EUR -17.4 million (H1 2024: EUR 83.2 million), primarily due to a decline in unit-linked life insurance equity investments. This also led to a reduction in liabilities from unit-linked life insurance contracts, resulting in a positive financial result from insurance contracts of EUR 22.3 million (H1 2024: EUR -79.1 million). The result from non-insurance operations amounted to EUR 172 thousand (H1 2024: EUR -64 thousand). Earnings before tax of the Life segment at Group level amounted to EUR 14.5 million, representing a 5% increase year-on-year. Earnings before tax of the Company's Life segment totalled EUR 11.2 million, down by 7% year-on-year. The insurance operating result was EUR 7.8 million, representing a 16% decline. The decrease was mainly attributable to a higher loss on onerous contracts resulting from the upgrade of the annuity insurance model. The operating result was also impacted by increased acquisition and administrative costs including non-attributable costs (index 105), a net reinsurance service result of EUR -536 thousand and net other insurance expenses of EUR -1.7 million. The net investment result grew by 22% to EUR 3.3 million. The Group's CSM of new life insurance contracts amounted to EUR 19.3 million, of which 44% was accounted for by unit-linked life insurance contracts and the rest by other life insurance contracts. The CSM of new contracts in the total contractual service margin was 7.1%, down byH1 2025
H1 2024
Index
Total business volume
133,463,931
123,075,973
108
Gross written insurance premium
132,351,199
122,199,556
108
Other income
1,112,732
876,417
127
Total revenue
52,265,157
46,354,377
113
Insurance operating result
9,418,703
9,817,364
96
Insurance revenue
51,234,513
45,528,117
113
Claims incurred
14,819,096
11,956,030
124
Acquisition and administrative costs including non-attributable costs
25,088,948
23,736,614
106
Net reinsurance service result
-695,483
179,996
Net other insurance revenue and expenses
-1,212,283
-198,105
612
Net investment result
4,874,737
4,065,193
120
Result from non-insurance operations
171,874
-64,458
Earnings before tax
14,465,314
13,818,099
105
CSM of new contracts/Total CSM
7.1%
9.6%
-2.6 p.p.
New business margin
12.2%
14.1%
-1.8 p.p.
Contractual service margin sustainability
1.0
1.4
73
Insurance service expenses to insurance revenue
49.0%
52.1%
-3.2 p.p.
30 Jun 2025
31 Dec 2024
Index
Contractual service margin (CSM)
273,241,636
272,164,764
100
Risk adjustment (RA)
31,963,423
32,489,424
98
Net insurance contract liabilities
1,367,906,022
1,404,899,162
97
Net reinsurance contract assets
35,734
346,996
10
The Life segment includes life insurance business of insurance companies and non-insurance companies supporting this business (Triglav Svetovanje; Triglav Savjetovanje, Sarajevo; Triglav Savetovanje, Belgrade - in liquidation). This segment's result also takes into account the investment portion of related own insurance portfolios.
2.6 percentage points year-on-year, primarily due to a lower CSM of new contracts at the Macedonian life insurer. The release of the contractual service margin to profit or loss amounted to EUR 19.1 million compared to EUR 15.4 million year-on-year.
In the reporting period, the new business margin of the Group's Life segment stood at 12.2%, down 1.8 percentage points year-on-year, predominantly due to a lower CSM of new contracts (as mentioned above).
The Group's contractual service margin sustainability shows the ratio between the CSM of new contracts and the release of the contractual service margin to profit or loss as a result of cash flow maturity. It reached 1.0 relative to 1.4 year-on-year. The contractual service margin of the Group's life insurance contracts rose by EUR 1.1 million, amounting to EUR 273.2 million as at 30 June 2025.The contractual service margin of the Triglav Group in the Life segment in H1 2025
19.3
-0.5
-19.1
272.2
1.4
273.2
31 Dec 2024
CSM of new contracts
Change in Release of the CSM expetcted cash to profit or loss
flows
Other
30 Jun 2025
Performance results of the Life segment of the Zavarovalnica Triglav
The Company's CSM of new contracts amounted to EUR 16.8 million in H1 2025 (H1 2024: EUR 16.6 million). Unit-linked life insurance contracts accounted for 49% of the CSM for new contracts (H1 2024: 52%), while the share of whole life insurance contracts increased from 43% to 46%. The CSM of new contracts in total contractual service margin was 6.5% (H1 2024: 8.0%). The release of the contractual service margin to profit amounted to EUR 16.7 million (index 123) in the first half of 2025. The Company's CSM amounted to EUR 257.4 million as at 30 June 2025, approximately the same as at 31 December 2024. It was negatively affected by a change in expected cash flows of EURH1 2025
H1 2024
Index
Total business volume
106,441,591
101,595,984
105
Gross written insurance premium
106,091,307
97,967,552
108
Other income
350,284
3,628,432
10
Total revenue
39,530,097
35,886,046
110
Insurance operating result
7,761,611
9,207,675
84
Insurance revenue
39,234,336
35,451,772
111
Claims incurred
9,755,156
7,458,027
131
Acquisition and administrative costs including non-attributable costs
19,460,560
18,488,889
105
Net reinsurance service result
-536,280
0
Net other insurance revenue and expenses
-1,720,729
-297,181
579
Net investment result
3,319,708
2,713,437
122
Result from non-insurance operations
115,584
82,742
140
Earnings before tax
11,196,903
12,003,854
93
CSM of new contracts/Total CSM
6.5%
8.0%
-1.4 p.p.
New business margin
13.8%
15.3%
-1.5 p.p.
Contractual service margin sustainability
1.0
1.2
82
Insurance service expenses to insurance revenue
49.6%
52.2%
-2.6 p.p.
30 Jun 2025
31 Dec 2024
Index
Contractual service margin (CSM)
257,386,861
257,806,279
100
Risk adjustment (RA)
28,417,129
29,240,452
97
Net insurance contract liabilities
1,229,671,549
1,272,022,364
97
Net insurance contract liabilities
-136,671
-8,336
1,640
-1.8 million, resulting from a lower-than-forecast revaluation of life insurance contracts (due to actual inflation being lower than the Bank of Slovenia's forecast) and the upgrade of the annuity insurance model. The difference between the CSM of new contracts and the release of the CSM to profit or loss had a positive impact of EUR 144 thousand on the contractual service margin, while the increase in other changes amounted to EUR 1.2 million.
The Company's new business margin fell by 1.5 percentage points to 13.8%. The decline was mainly due to a higher volume of single premium unit-linked insurance, which yields a lower return than regular premium insurance. The Company's contractual service margin sustainability reached 1.0 relative to 1.2 year-on-year.The contractual service margin of Zavarovalnica Triglav in Life segment in H1 2025
257.8
16.8
-1.8
-16.7
1.2
257.4
31 Dec 2024
CSM of new contracts
Change in Release of the CSM expetcted cash to profit or loss
flows
Other
30 Jun 2025
-
Health segment
The Health segment recorded a negative result in the insurance segment, primarily due to high growth in claims incurred, while the investment segment and non-insurance operations performed well.
Performance results of the Health segment of the Triglav Group
H1 2025
H1 2024
Index
Total business volume
29,890,349
23,895,348
125
Gross written insurance premium
27,649,730
23,454,796
118
Other income
2,240,619
440,552
509
Total revenue
25,598,628
19,386,185
132
Insurance operating result
-3,466,625
74,705
Insurance revenue
23,358,009
18,945,633
123
Claims incurred
16,505,792
9,121,288
181
Acquisition and administrative costs including non-attributable costs
9,955,221
9,411,068
106
Net reinsurance service result
-112,278
-249,722
45
Net other insurance revenue and expenses
-251,343
-88,850
283
Net investment result
197,035
405,939
49
Result from non-insurance operations
208,554
884,768
24
Earnings before tax
-3,061,036
1,365,412
Combined ratio
CSM of new contracts/Total CSM
Insurance service expenses to insurance revenue
114.8%
231.7%
42.6%
99.6%
7.0%
49.7%
15.2 p.p.
224.6 p.p.
-7.1 p.p.
30 Jun 2025
31 Dec 2024
Index
Contractual service margin (CSM)
70,433
212,799
33
Risk adjustment (RA)
434,683
533,650
81
Net insurance contract liabilities
10,414,715
13,449,389
77
Net reinsurance contract assets
157,066
-295,163
The Health segment includes the health insurance products sold by the Group insurance companies and the non-insurance companies complementing this business (Triglav Med and Eskulap). The segment presentation also includes the investment portion of the Health segment's own insurance portfolios.
The Group's non-consolidated complementary health insurance premium grew by 17% to EUR
27.1 million in H1 2025 (broken down by insurance market in the table below). Growth was achieved in most markets, except in Croatia and Bosnia and Herzegovina.
Non-consolidated complementary health insurance premium at the Triglav Group
H1 2025 | H1 2024 | Index | |
Slovenia | 12,983,781 | 10,851,755 | 120 |
Serbia | 8,566,782 | 7,207,565 | 119 |
North Macedonia | 2,838,698 | 2,284,212 | 124 |
Croatia | 1,395,934 | 1,591,544 | 88 |
Montenegro | 926,855 | 852,337 | 109 |
Bosna and Hercegovina | 367,153 | 408,946 | 90 |
Total | 27,079,203 | 23,196,359 | 117 |
6.3 million. Acquisition and administrative costs including non-attributable items were 6% higher. Insurance revenue increased by 23%, while the net reinsurance service result amounted to EUR -113 thousand, the net investment result to EUR 197 thousand, and the result from non-insurance operations stood at EUR 209 thousand. The segment's combined ratio increased by
15.2 percentage points to 114.8% due to high growth in claims incurred and the resulting deterioration in the claims ratio (71.1%). The expense ratio declined to 43.7% (H1 2024: 50.1%).
The combined ratio for the Company was 120.2%, with an expense ratio of 52.7% and a claims ratio of 67.6%. In the same period last year, the result was influenced by a positive net reinsurance service result of EUR 1.3 million and the release of provisions for supplemental health insurance amounting to EUR 6.3 million. Excluding the impact of supplemental health insurance, the combined ratio would have been 121.9% (with a claims ratio of 68.8% and an expense ratio of 53.1%).
Performance results of the Health segment of Zavarovalnica Triglav
H1 2025 | H1 2024 | Index | |
Total business volume | 12,995,951 | 11,275,605 | 115 |
Gross written insurance premium | 12,983,781 | 10,851,755 | 120 |
Other income | 12,170 | 423,850 | 3 |
Total revenue | 13,242,890 | 11,520,431 | 115 |
Insurance operating result | -2,674,719 | 2,010,799 | |
Insurance revenue | 13,230,720 | 11,096,581 | 119 |
Claims incurred | 8,856,925 | 2,919,493 | 303 |
Acquisition and administrative costs including non-attributable costs | 6,966,236 | 7,293,594 | 96 |
Net reinsurance service result | -82,278 | 1,277,767 | |
Net other insurance revenue and expenses | 0 | -150,461 | |
Net investment result | 177,604 | 382,207 | 46 |
Result from non-insurance operations | 11,045 | 413,694 | 3 |
Earnings before tax | -2,486,070 | 2,806,700 | |
Combined ratio | 120.2% | 81.9% | 38.3 p.p. |
CSM of new contracts/Total CSM | 231.7% | 0.4% | 231.2 p.p. |
Insurance service expenses to insurance revenue | 52.7% | 65.7% | -13.1 p.p. |
30 Jun 2025 | 31 Dec 2024 | Index | |
Contractual service margin (CSM) | 70,433 | 212,799 | 33 |
Risk adjustment (RA) | 354,820 | 432,808 | 82 |
Net insurance contract liabilities | 7,095,955 | 7,617,888 | 93 |
Net insurance contract liabilities | 28,904 | 12,090 | 239 |
- Asset management
Despite the adverse trends in financial markets, the Asset Management segment achieved strong performance.
The Group's total assets under management as at 30 June 2025 amounted to EUR 5.9 billion, remaining approximately unchanged compared to 31 December 2024. The Group manages own funds, unit-linked insurance assets and financial contract assets in the total amount of EUR 3.9 billion (index 100) in its companies. In addition, the Group manages assets in mutual funds and discretionary mandate assets, as well as assets in pension funds and alternative investments, in the total amount of EUR 2.0 billion (index 99).Assets under management of the Triglav Group as at 30 June 2025 and 31 December 2024
Assets under management Index
30 Jun 2025 | 31 Dec 2024 | 2025/2024 | |
Own insurance portfolio (1) | 2,478,161,726 | 2,487,714,381 | 100 |
Unit-linked life insurance assets (2) | 670,774,788 | 678,910,235 | 99 |
Financial instruments from financial contracts (3) | 745,235,245 | 739,510,939 | 101 |
Total (1+2+3) | 3,894,171,759 | 3,906,135,555 | 100 |
Assets under management - Triglav Investments (4)* | 1,567,430,060 | 1,628,351,605 | 96 |
Assets under management - Triglav penzisko društvo, Skopje (5) | 234,551,699 | 208,952,512 | 112 |
Assets under management - Triglav Fondovi, Sarajevo (6) | 11,210,894 | 9,801,044 | 114 |
Total (4+5+6) | 1,813,192,653 | 1,847,105,161 | 98 |
Assets under management - Trigal (7)** | 136,758,162 | 117,412,162 | 116 |
Assets under management - Evropski dobrovoljni penzijski fond, Banja Luka (8) | 24,808,869 | 23,129,461 | 107 |
Total (7+8) | 161,567,031 | 140,541,623 | 115 |
Total | 5,868,931,443 | 5,893,782,338 | 100 |
* Zavarovalnica Triglav's unit-linked life insurance contract assets managed by Triglav Investments are excluded from Triglav Investments' assets under management.
** Own funds are eliminated from Trigal's assets under management.
