Telstra : 2025 AGM – Responses to frequently asked questions by shareholders

About this update from Telstra Group Limited

‌Frequently asked questions by shareholders‌‌‌ We thank our shareholders for the questions they submitted ahead of our 2025 Telstra Group Limited Annual General Meeting held on 14 October 2025 and for the questions asked at the meeting. The main themes from these questions are outlined below. Artificial Intelligence (AI) and its impact on the workforce We have seen developments in Artificial Intelligence (AI) move incredibly fast, with enormous potential to benefit both the country and Telstra. To deliver the best possible connectivity and experience for our customers, we need to be a leader in how we deploy AI across our business. We're using it today to enhance how we serve customers; how we protect them from scams; and how we improve the resilience and reliability of our network, for example, by identifying and solving problems before they become an issue for customers. Already we're seeing AI change how work is done, and the value that comes from people and AI working together. People, of course, will always be a fundamental part of how we serve our customers, and getting that balance right will be important. As we do that, we're investing in our people to help them to learn and adapt. This includes providing 21,000 Microsoft Co-pilot licences, and more than 20,000 of our people have now completed at least one course in our Data & AI Academy. Buy-Back - How can I participate in the Buy-Back? The Telstra buy-back announced on 14 August 2025 is an on-market buy-back where Telstra purchases its own shares on the Australian Securities Exchange (ASX). The on-market share buy-back commenced in September 2025 and will be conducted in the ordinary course of trading over financial year 2026. An off-market buy-back is where shareholders receive an offer from Telstra to buy-back their shares. Telstra is not conducting an off market buy-back. If you wish to sell your Telstra shares you will need to do this either through a stockbroker or through our share registry MUFG Corporate Markets. The ASX offers information on how to find a broker. Please refer to their website at Find a broker or adviser (asx.com.au). To sell your shares through MUFG, visit Investor Centre | MUFG Corporate Markets for information. ‌Company Strategy - Connected Future 30‌ We are confident Telstra has the right strategy, Connected Future 30, to remain a leader as technologies and connec...

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