JB FOODS LIMITED
Sustainable Growth Ensuring QualityANNUAL REPORT 2025
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JB FOODS LIMITED | ANNUAL REPORT 2025
TABLE OF CONTENTSCORPORATE PROFILE
- OURBUSINESS
OUR PRODUCTS
CHAIRMAN'S STATEMENT
07 CEO'S STATEMENT
09 FINANCIAL HIGHLIGHTS
10 OPERATIONS AND FINANCIAL REVIEW 12 BOARD OF DIRECTORS
EXECUTIVE OFFICERS
SUSTAINABILITY REPORT
CORPORATE INFORMATION
FINANCIAL CONTENTS
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JB FOODS LIMITED | ANNUAL REPORT 2025
CORPORATE PROFILEJB Foods Limited ("JB Foods" or the "Group") started as a processor of wet cocoa beans to dry cocoa beans in the 1980s. Today, it has grown to be one of the major cocoa ingredient producers in the world, with a total processing capacity of 210,000 metric tonnes of cocoa beans equivalent per year, with two factories located at the Port of Tanjung Pelepas, a free trade zone in Johor, Malaysia, and in the Maspion Industrial Estates in Gresik, Indonesia, approximately 30 km from the Surabaya port.
The Group's principal activities comprise the production and sale of cocoa ingredient products, namely cocoa mass, cocoa butter and cocoa powder.
JB Foods has been listed on the Mainboard of the Singapore Exchange Securities Trading Limited since 2012.
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JB FOODS LIMITED | ANNUAL REPORT 2025
OUR BUSINESSPRINCIPAL BUSINESS
JB Foods Limited's core business is in the production and sale of cocoa ingredient products, namely cocoa mass, cocoa butter and cocoa powder.
Over the years, through its strong focus on product quality and development, the Group has honed its capability to develop and customise cocoa ingredient products to meet the varying and exacting requirements of globally diversified customers.
Complying with the highest standards of food safety, the Group ensures that its quality products consistently meet or exceed its customers' expectations. With its technical know-how, product expertise and proprietary blending methods, the Group has gained widespread recognition
INDONESIA
In 2014, the Group exercised its call option to acquire an 80% equity interest in PT Jebe Koko, a cocoa bean processing facility. This facility is located in the Maspion Industrial Estate in Gresik, Indonesia, approximately 30 km from the Surabaya port, and focuses on processing raw cocoa beans sourced domestically in Indonesia.
AWARDS AND CERTIFICATIONS AWARDS
Certification of Excellence, Industry Excellence Award for the consumer product sector 2007/2008
Malaysian Commodities Industry Award 2011 for Best Processing Plant
Best Cocoa Grinder Award 2012
CERTIFICATIONS
from its global customers.
The Group's products are sold primarily under the "JB COCOA" brand name to a worldwide customer base ranging from international trade houses to end users such as food and beverage and confectionery manufacturers.
PRODUCTION FACILITIES MALAYSIA
The Group's first cocoa processing facility is located in the Port of Tanjung Pelepas, a strategic logistics hub within a free trade zone in Johor, Malaysia. This has enabled the Group to significantly reduce land logistics costs, as well as delivery time, while closely monitoring the shipment of its containers.
Halal
Kosher
HACCP
MALAYSIA
150,000 MT
COCOA BEANS EQUIVALENT PER YEAR
INDONESIA
60,000 MT
COCOA BEANS EQUIVALENT PER YEAR
Rainforest Alliance
FSSC 22000
Fairtrade
Non-GMO Project
OUR PRODUCTS
COCOA BUTTER
We produce natural and deodorised cocoa butter, which is used in the production of chocolates.
COCOA MASS
We offer various cocoa mass, based on cocoa bean origins to meet customer requirements.
COCOA POWDER
We produce a wide range of cocoa powder of varying pH value, application and fat content, used to make cocoa beverages,
as well as flavourings and coatings of food and beverage, and confectionary
products.
CHAIRMAN'S STATEMENT
Mr. Lim Tong Lee • Chairman
STRONG FINANCIAL PERFORMANCE AMID VOLATILITY
FY2025 marked another significant milestone for the Group, with revenue surging to over USD1.65 billion, amidst strong headwinds, including the unprecedented and volatility of cocoa prices, global bean supply shortage and uncertainty in the global geo-political situation. Our prudent hedging strategies and robust risk management contributed to this resilient performance. In recognition of this strong outcome, the Board is proposing a final dividend of 2.05 Singapore cents per share, following the interim dividend of 0.20 Singapore cent paid in September 2024.
"As the world evolves and stakeholder expectations continue to rise, our commitment remains unwavering: we prioritize integrity, resilience, and
long-term value creation for all, ensuring a sustainable future for our business, communities,
and the environment. "
STRATEGY ANCHORED IN RESILIENCE AND RESPONSIBILITY
To position JB Foods for long-term resilience and growth, our strategy is built on five core pillars: regulatory readiness, sustainability, climate resilience, operational excellence, and human capital development. We are strengthening supply chain traceability and compliance frameworks in anticipation of global regulations like the European Union Deforestation Regulation ("EUDR"), while deepening partnerships to drive sustainability impact. Our Climate Transition Plan aligns with international reporting standards, and our investments in automation, digitalisation, and origin-based processing - such as the upcoming Ivory Coast facility - reinforce operational agility. At the heart of this strategy is our people; through comprehensive training and young talent development, we are cultivating future-ready teams capable of driving innovation, accountability, and long-term value for all stakeholders.
CHAIRMAN'S STATEMENTCOMMITMENT TO GOVERNANCE AND LONG-TERM VALUE CREATION
The Board of Directors continues to uphold high standards of governance, risk oversight, and stakeholder engagement. As we move forward, we remain vigilant and adaptable, ready to respond to evolving regulatory, economic, and environmental dynamics. Our focus remains on delivering long-term value to shareholders while fulfilling our corporate responsibilities to people, the planet, and society.
ACKNOWLEDGEMENT
On behalf of the Board, I extend our deepest appreciation to our CEO, Mr. Tey How Keong, the senior management team, our employees, and partners for their commitment and support. I would like to specially thank all existing shareholders for your continued support in the recent fully subscribed rights issue of approximately Singapore Dollar (SGD) 19 million which completed in early June 2025. Together, we will continue to strengthen JB Foods' position as a trusted and sustainable global cocoa processor.
LIM TONG LEE
Independent Director and Chairman
CEO'S STATEMENT
- Tey How Keong -Chief Executive Director
DELIVERING STRONG RESULTS THROUGH AGILITY AND DISCIPLINE
Against a backdrop of volatile cocoa markets, supply constraints, and economic uncertainty, the Group delivered a historical record high in revenue of over USD1.65 billion, an improvement of 211% increase in EBITDA to USD76 million, and strong positive operating cash flow of USD131 million in the fifteen months financial period ended 31 March 2025. These achievements reflect the strength of our integrated business model, operational agility, and disciplined execution in our hedging and risk management strategy.
The change in our financial reporting period from
31 December to 31 March, resulting in an extended 15-month financial period, reflects our strategic move to align the financial year-end with our internal financial and operational cycles, thereby enhancing management effectiveness.
DRIVING PROGRESS ACROSS PILLARS OF GROWTH
Aligning with the strategic pillars shared in the Chairman's Statement, our management team has translated strategy into a series of tangible actions to enhance resilience, compliance, and growth.
"We stayed focused, agile, and accountable - translating
strategy into real-world impact across our operations, sustainability efforts, and people development.
At JB Foods, we see every challenge as a catalyst for
innovation and progress."
Regulatory Readiness: In anticipation of the EUDR, we are fast-tracking full traceability systems and supplier engagement across key cocoa origins. Digital tools are being deployed for deforestation risk assessment. Due diligence systems and related documentation are being established for compliance by end-2025.
Sustainability: Our customer-linked programs in Indonesia, Ivory Coast, Nigeria, and Ecuador are being scaled to uplift farmer livelihoods, promote agroforestry, and extend child labour monitoring and remediation systems (CLMRS). Performance metrics are integrated into reporting frameworks to enhance transparency and partner accountability.
Climate Resilience: We have formalised a Climate Transition Plan aligned with TCFD and ISSB's IFRS standards, initiating Scope 1 and 2 emission reductions through solar adoption and energy efficiency in our plants, while beginning Scope 3 mapping to address upstream risks.
Operational Excellence: Our focus on process automation and digitalisation is driving improvements in efficiency, quality control, and real-time visibility across manufacturing. Inventory and payment cycle optimisation contributed to healthy cash flows. The upcoming Ivory Coast facility will enhance supply chain flexibility and market access.
CEO'S STATEMENTHuman Capital Development: We place strategic emphasis on people development as a key enabler of transformation. In 2025, we launched a comprehensive internal training program to upskill teams across functions and geographies. Our structured young talent development initiatives aim to build the next generation of leaders equipped to drive innovation and sustainability.
LOOKING AHEAD
We expect the cocoa market to remain volatile due to weather disruptions in West Africa, geopolitical tensions, and shifting trade dynamics. While this presents challenges to processing margins, we are adapting proactively leveraging data, strengthening supplier relationships, and recalibrating risk management strategies.
At JB Foods, we see change as a catalyst for innovation. Our teams remain focused on execution, adaptability, and staying ahead of regulatory and market trends. As we deepen our presence in origin countries and strengthen sustainability partnerships, we are positioning the Group to meet evolving stakeholder expectations and industry benchmarks.
APPRECIATION
I would like to thank our Board of Directors for their strategic oversight, our employees for their unwavering commitment, and our customers and partners for their continued trust. Together, we are building a more resilient and responsible future for JB Foods.
TEY HOW KEONG
Chief Executive Officer
FINANCIAL HIGHLIGHTS
FINANCIAL RESULTS (USD' million) | FY2025(1) 15 months | FY2023 12 months | FY2022 12 months | FY2021 12 months | FY2020 12 months |
REVENUE | 1,657.5 | 595.8 | 509.6 | 448.8 | 417.8 |
EARNINGS BEFORE INTEREST, TAXES, DEPRECIATION AND AMORTISATION | 76.7 | 24.6 | 33.7 | 29.5 | 34.3 |
PROFIT BEFORE TAX | 31.7 | 1.5 | 19.3 | 18.4 | 22.5 |
PROFIT ATTRIBUTABLE TO EQUITY | 23.1 | 1.9 | 16.7 | 13.9 | 19.4 |
FINANCIAL POSITION (USD' million) | FY2025(1) 15 months | FY2023 12 months | FY2022 12 months | FY2021 12 months | FY2020 12 months |
NON-CURRENT ASSETS | 136.1 | 137.6 | 123.4 | 109.8 | 114.2 |
CURRENT ASSETS | 923.3 | 607.1 | 347.8 | 338.6 | 268.9 |
CURRENT LIABILITIES | ( 760.2) | (514.9) | (258.3) | (259.1) | (204.3) |
NON-CURRENT LIABILITIES | ( 100.0) | (52.8) | (33.5) | (22.4) | (22.1) |
SHAREHOLDERS' EQUITY | 199.1 | 177.0 | 179.4 | 166.9 | 156.7 |
CASH AND BANK BALANCES | 36.7 | 26.3 | 21.6 | 27.9 | 20.5 |
RATIOS | FY2025(1) 15 months | FY2023 12 months | FY2022 12 months | FY2021 12 months | FY2020 12 months |
NET ASSET VALUE PER SHARE (CENTS) | 65.68 | 58.41 | 59.17 | 55.04 | 51.64 |
NET GEARING (TIMES) | 0.80 | 1.38 | 0.87 | 1.08 | 0.99 |
Note 1: The current reporting period spans 15 months due to the Group's change in financial year-end from 31 December to 31 March
OPERATIONS AND FINANCIAL REVIEWCONSOLIDATED STATEMENT OF COMPREHENSIVE INCOME
The Group changed its financial year-end from
31 December to 31 March to better align its financial reporting with the Group's internal management and operational cycle. As a result, the current financial period covers 15 months from 1 January 2024 to 31 March 2025 ("FY2025"), while the comparative figures are for the 12-month period from 1 January 2023 to 31 December 2023. Accordingly, the amounts presented in the financial statements for the current period are not entirely comparable with those of the previous financial year.
The Group's revenue increased by USD1,061.7 million or 178.2%, rising from USD595.8 million to USD1,657.5 million for the FY2025 was primarily driven by higher average selling prices. In line with the increase in revenue, the Group's cost of sales rose by USD997.7 million or 179.6%, from USD555.5 million to USD1,553.2 million mainly attributable to the surge in cocoa bean prices. During the financial period, the Group recognised unrealised fair value mark-to-market losses of USD2.8 million (as compared to unrealised fair value mark-to-market losses of USD12.3million in FY2023) on derivative financial instruments related to hedging activities for forward sales and purchase contracts. The realisation of these fair value gains or potential losses will depend on the prevailing cocoa market prices at the respective settlement dates over the next twelve months. Accordingly, the Group's gross profit increased by USD64.0 million or 158.8%, from USD40.3 million to USD104.3 million.
Other losses amounted to USD4.7 million, mainly arising from foreign exchange losses on the Group's forward foreign exchange contracts denominated in Great British Pound (GBP) and Euro (EUR), due to the strengthening of these currencies against the US Dollar (USD). These foreign exchange differences are part of the Group's hedging mechanism to manage currency exposure, with corresponding exchange gains embedded in the cost of sales and forward sales and purchase contracts.
Selling and distribution expenses increased by USD6.3 million or 88.7%, from USD7.1 million to USD13.4 million. On a pro-rated 12-month basis, these expenses increased by USD3.6 million or 50.7%, from USD7.1 million to USD10.7 million, in line with the increase in shipment volume.
Finance costs increased by USD19.6 million or 126.5%, from USD15.5 million to USD35.1 million. On a pro-rated 12-month basis, finance costs increased by USD12.6 million or 81.2%, from USD15.5 million to USD28.1 million. This increase was driven by higher utilisation of trade bills as a results of elevated cocoa bean prices, increased interest rates, and additional financing costs incurred in relation to the Sukuk Wakalah.
As a result of the above factors, the Group's profit after tax increased by USD21.2 million, rising from USD1.9 million to USD23.1 million. For comparability, based on a pro-rated 12-month period for FYE 2025, the Group's profit after tax increased by USD16.6 million or 873.7%, from USD1.9 million to USD18.5 million.
CONSOLIDATED STATEMENT OF FINANCIAL POSITION
The Group's non-current assets decreased by USD1.5 million as at 31 March 2025 was primarily due to the reclassification of an investment property with net book value of USD4.8 million to non-current assets held for sale, the depreciation and amortisation charges amounting to USD10.1 million on property, plant and equipment, investment properties, intangible assets, and right-of-use assets. The decreased was partially offset by capital expenditure in Ivory Coast.
The Group's current assets rose by USD316.2 million or 52.1%, increasing from USD607.1 million as at 31 December 2023 to USD923.3 million as at 31 March 2025. This increase was mainly attributable to higher inventories and trade and other receivables, driven by elevated cocoa bean prices.
OPERATIONS AND FINANCIAL REVIEWThe Group's current liabilities increased by USD245.3 million or 47.6%, from USD514.9 million as at 31 December 2023 to USD760.2 million as at 31 March 2025 was mainly due to higher trade and other payables, in line with the higher cocoa bean prices and longer supplier credit term.
The Group's equity attributable to owners of the parent increased by USD22.0 million or 12.4%, mainly driven by the Group's profit of USD23.1 million generated during the year.
CONSOLIDATED STATEMENT OF CASH FLOWS
RATIOS | FY2025(1) 15 months | FY2023 12 months |
Net cash generated from/(used in) operating activities | 131,066 | (45,126) |
Net cash used in investing activities | (13,793) | (20,610) |
Net Cash (used in)/generated from financing activities | (100,101) | 62,546 |
Net change in cash and cash equivalents | 17,172 | (3,190) |
Cash and cash equivalents at end of the period/year | 33,378 | 16,640 |
Note 1: The current reporting period spans 15 months due to the Group's change in financial year-end from 31 December to 31 March
The Group's cash and cash equivalent increased by USD16.8 million mainly due to the following:
The net cash generated from operating activities of USD131.1 million was mainly attributable to:
Net cash generated from operating cash flows of USD76.7 million;
Net cash inflows in changes in working capital of USD54.4 million arising from the inflows from the increased in the trade and other payables;
Partially offset with the outflows to the increase in inventories, trade and other receivables, derivative financial instruments and prepayments.
The net cash used in investing activities of USD13.8 million was mainly due to the capital expenditure incurred mainly in the construction-in-progress and machinery in the Ivory Coast factory.
The net cash used in financing activities of USD100.1 million was mainly due to:
Proceeds from issuance of Sukuk Wakalah of USD55.3 million;
Repayment of obligations under leases of USD3.6 million;
Increase in fixed deposits pledged of USD0.8 million;
Dividend paid of USD0.4 million;
Interest paid of USD28.3 million;
Partially offset with the withdrawal in restricted cash of USD7.1 million; and
Net repayment of borrowings of USD129.3 million.
BOARD OF DIRECTORSLIM TONG LEE
INDEPENDENT DIRECTOR AND CHAIRMAN
Mr. Lim Tong Lee was appointed to the Board on 1 July 2023 as an Independent and Non-Executive Director. He also serves as an Independent Non-Executive Director of Nam Cheong Limited, a company listed on the Main Board of the Singapore Stock Exchange, and Harrisons Holdings (Malaysia) Berhad, listed on the Main Market of Bursa Malaysia.
With over 30 years of experience in private equity, corporate finance, and auditing, Mr. Lim has held various senior leadership roles throughout his career. Previously, he served as Head of Corporate Finance at KGI Fraser Securities Pte Ltd. He has also held key positions at Venstar Capital Management Pte Ltd, AmWater Investments Management Pte Ltd, and AmFraser Securities Pte Ltd.
Mr. Lim is a Fellow Member of the Association of Chartered Certified Accountants (FCCA) and a member of the Malaysian Institute of Accountants (MIA) and the Malaysian Institute of Certified Public Accountants (MICPA).
In addition to serving as Chairman of the Board, Mr. Lim is currently the Chairman of the Remuneration Committee, and a member of the Audit Committee and the Nominating Committee.
DR GOI SENG HUI
NON-INDEPENDENT, NON-EXECUTIVE DIRECTOR AND VICE CHAIRMAN
Dr Goi Seng Hui was appointed to the Board on 1 March 2013 as Non-Independent, Non-Executive Director and Vice Chairman. He is the Executive Chairman of Tee Yih Jia Group and three other SGX Mainboard-listed companies- namely, GSH Corporation Limited, PSC Corporation Ltd and Tat Seng Packaging Group Ltd.
Dr Goi also serves as Non-Executive and Non-Independent Director of Catalist-listed Tung Lok Group Restaurants (2000) Ltd. A self-made entrepreneur, Dr Goi has diverse business interests in Singapore, China, Malaysia, Japan, India, Australia, New Zealand, United States, Canada, Europe and other parts of the world.
Dr Goi was appointed Singapore's Non-Resident Ambassador to the Federative Republic of Brazil on 20 April 2018. He was conferred an Honorary Doctorate from Singapore University of Technology and Design (SUTD) in 2021.
He is a strong supporter of trade and serves as the Honorary council Member of the Singapore Chinese Chamber of Commercial & Industry and Honorary Life President of the Life President of the Enterprise 50 club, Dr Goi is the vice Chairman of international Enterprise Singapore's "Network China" Steering Committee, Council Member of the Singapore Jiangsu Cooperation Council and Singapore-Shandong Business Council. He is also Senior Consultant to Su Tong Science and Technology Park in China.
Dr Goi serves in various community and grassroots organisations. He is the Honorary Chairman of Ulu Pandan Citizens" Consultative Committee, Dunman High School Advisory Committee, Singapore Futsing Association and Nanyang Gwee Clan Association. In addition, he is the Honorary President of Kong Hwa School Alumni, Honorary Chairman of Tan Kah Kee Foundation.
In 2014, Dr Goi was conferred the Public Service Star (Bar), or BBM (L), by the President of Singapore for his contributions to the community, and the Panglima Gemilang Darjah Kinabalu (PGDK), which carries the title of Datuk, from the Head of State of Sabah, for his social and business contributions to Kota Kinabalu as well as the Long Service Award by Singapore's People's Action Party in 2015. In 2022, he received the
BOARD OF DIRECTORSPAP Commendation Medal for his contributions to the People's Action Party and
country. He also received a Long Service Award for 25 years of service to the Ministry of Social and Family Development in 2023.
He was lauded for his contributions and success as an overseas Chinese by People's Tribune Magazine in Beijing, China in 2017 and was conferred the Businessman of the Year Award" by Singapore's Business Times in 2014.
One of SUTD's pioneer Board of Trustees, Dr Goi was appointed Patron for Advancement to help steer the University 's continued fundraising efforts as well as garner partners and donors who have a heart for nurturing the next generation of leaders and innovators.
In addition to serving as Vice Chairman of our Board, Dr Goi is currently a member of the Audit Committee and the Remuneration Committee.
TEY HOW KEONG
EXECUTIVE DIRECTOR AND CHIEF EXECUTIVE OFFICER
Mr Tey was appointed to the Board on 3 January 2012 and is responsible for the overall strategic, management and business development of the Group.
With over 25 years of experience in the cocoa industry, Mr Tey began his career in November 1988 as a Sales Manager at JB Cocoa Group Sdn Bhd. In August 1989, he was appointed Director of Guan Chong Cocoa Manufacturer Sdn Bhd, where he played a pivotal role in establishing its cocoa processing plant in Pasir Gudang. He remained in this role until October 2003.
In May 2000, Mr Tey established JB Cocoa Sdn Bhd, and under his leadership, the Group has grown steadily to become a key player in the cocoa ingredients industry, serving both domestic and international markets.
Mr Tey graduated in 1988 with a Bachelor of Business Administration from the University of Toledo, College of Business Administration, USA.
Mr Tey is currently a member of the Nominating Committee and Risk Management Committee.
GOH LEE BENG
EXECUTIVE DIRECTOR
Mdm Goh was appointed to the Board on 4 May 2012 and is responsible for procurement of raw materials and managing the Group's cocoa trading activities. Her key responsibilities include sourcing cocoa beans and cocoa ingredients, overseeing the Group's cocoa hedging book, monitoring global cocoa market trends, and marketing cocoa butter.
With over 25 years of experience in the cocoa industry, Mdm Goh began her career in November 1989 as an Executive at Guan Chong Cocoa Manufacturer Sdn Bhd, where she was involved in logistics, operations, and inventory management. She joined JB Cocoa Sdn Bhd in January 2003 and was appointed as its Executive Director in August 2003, focusing on cocoa bean procurement and supply chain management.
Mdm Goh graduated in 1989 with a Bachelor of Business Administration from the University of Toledo, College of Business Administration, USA.
BOARD OF DIRECTORSSHO KIAN HIN
INDEPENDENT DIRECTOR
Mr Sho Kian Hin, Eric was appointed on the Board as Independent Director on 23 July 2024. Mr Sho brings with him over 25 years of professional experience in auditing, financial reporting, regulatory compliance, management consultancy, and corporate development. He has been actively involved in various financial and corporate activities, including debt and equity financing, pre-IPO fund raising, mergers and acquisitions, as well as group restructuring and reorganisation exercises.
He currently serves as an Independent Director on the boards of several companies listed on the Singapore Exchange (SGX), including Brook Crompton Holdings Ltd. (Mainboard), Choo Chiang Holdings Ltd., Figtree Holdings Ltd., and OUE Healthcare Ltd. (Catalist Board). He is also an Independent Director of ISDN Holdings Ltd., which is dual-listed on the Mainboard of both the SGX and the Hong Kong Stock Exchange.
Mr Sho is a Fellow Member of the Association of Chartered Certified Accountants (FCCA) and a member of the Singapore Institute of Directors (SID).
Mr Sho is currently the Chairman of the Audit Committee and the Nominating Committee, and a member of the Remuneration Committee and Risk Management Committee.
LOO WEN LIEH
ALTERNATE DIRECTOR TO DR GOI SENG HUI
Mr Loo Wen Lieh was appointed on 23 May 2013 as an Alternate Director to Dr Goi Seng Hui. Mr Loo is the Group Financial Controller of the Tee Yih Jia (TYJ) Group and a director of Tee Yih Jia Food Manufacturing Pte Ltd, a leading frozen foods manufacturer in Singapore with distribution to more than 80 countries. In addition to investments in various industries, including property, technology and F&B, the TYJ Group also has significant stakes in several other Singapore public listed companies.
From December 2002 to May 2007, Mr Loo was the Chief Financial Officer and Corporate Secretary of AGVA Corporation Limited and Hengxin Technology Limited where he was responsible for their Initial Public Offerings, financial, tax and other related matters. He was a manager with KPMG where he started his career from July 1996 to November 2002, during which he left KPMG for one year from March 2000 to February 2001 to be the co-founder for a technology start-up.
Mr Loo graduated with a Bachelor of Accountancy from Nanyang Technological University in 1996 and is a Fellow Chartered Accountant of Singapore, an ACA of the Institute of Chartered Accountants in England and Wales, and an ASEAN Chartered Professional Accountant.
Mr Loo is currently a member of Risk Management Committee.
EXECUTIVE OFFICERSONG KIM TECK
HEAD OF GROUP PROJECT AND PROCUREMENT
Mr. Ong Kim Teck joined the Group in April 2002 as a Project Manager, where he was responsible for overseeing the construction of the processing facility at the Port of Tanjung Pelepas. His role included plant design, equipment installation, commissioning, and ongoing maintenance activities.
In July 2004, he was appointed as Factory Manager, and in April 2011, he was promoted to Operations Manager of the Group. In 2016, he was redesignated as Group Engineering Manager, and in January 2023, he was promoted to head of Group Project and Procurement taking charge of the Group's expansion and improvement projects.
Mr Ong graduated with a Bachelor of Engineering with Honours (School of Mechanical Engineering) from the University of Liverpool, United Kingdom in 1997 and obtained a Commonwealth Executive Master of Business Administration (CeMBA) from the Wawasan Open University in 2018.
SAW POH CHIN
HEAD OF GROUP SALES AND MARKETING
Ms. Saw has over 20 years of experience in the cocoa industry. She is responsible for marketing the Group's products in international markets and leads the Group's product development initiatives.
She joined the Group in June 2002 as Quality and Research & Development Manager. In December 2004, she was reassigned as Technical Support Manager, and later as Technical Sales Manager in January 2007. In September 2010, she was re-designated as the head of Group Sales, Marketing & R&D Manager.
Ms Saw graduated with a Bachelor of Science in Agricultural Sciences from the University of Nebraska, USA in 1998 and a Master of Science from the same university in 1999.
WONG WING HONG
CHIEF FINANCIAL OFFICER
Mr Wong joined the Group in August 2014 as Corporate Planning Manager and currently serves as the Chief Financial Officer. He is responsible for overseeing the Group's corporate, treasury, tax, finance, and accounting functions.
Prior to joining the Group, Mr. Wong was a manager with BDO Singapore from November 2010 to August 2014 and Nexia Singapore from May 2007 to August 2010. During his time in professional services, he was actively involved in assurance and audit engagements, Initial Public Offerings (IPOs), Reverse Takeover (RTO) transactions, and other corporate projects.
Mr Wong completed his Association of Chartered Certified Accountant (ACCA) in 2010 and is a member of both the ACCA and the Institute of Singapore Chartered Accountants (ISCA).
Mr Wong is currently a member of Risk Management Committee.
SUSTAINABILITY REPORTBOARD STATEMENT
JB Foods Limited ("JB Foods" or the "Company"), together with its subsidiaries (collectively known as the "Group"), reaffirm our commitment to sustainability with the publication of this sustainability report ("Report"). For this Report, we provide insights into the way we do business, while highlighting our sustainability performance under the pillars of environmental, social, governance and economic performance (collectively referred to as ("Sustainability Factors"), and to provide readers with an accurate and meaningful overview on how we manage our sustainability issues.
The Board of Directors ("Board") of the Group considered the Group's sustainability issues as part of its strategic formulation and business strategies, determined the material Sustainability Factors and overseen the management and monitoring of the material Sustainability Factors.
This Report communicates our support towards the United Nations' Sustainable Development Goals ("SDGs"). As we collaborate closely with our stakeholders throughout the value chain, their inputs serve as the compass directing our sustainability initiatives towards prioritising our material Sustainability Factors. Below shows the interaction between our sustainability framework, material Sustainability Factors, stakeholders and the SDGs:
GOVERNANCE
ENVIRONMENT
Cyber Security and Data Protection
Customers Employees Regulators
SOCIAL
Ethics and Integrity
Board Regulators Shareholders
Our
Sustainability Framework
ECONOMIC
Business Development and Expansion
Board Regulators Employees Shareholders Financial Suppliers Institutions
Customer Satisfaction
Customers Employees Suppliers
Sustainable Manufacturing
Communities Shareholders
Community Development
Associations NGOs Communities Suppliers Customers
Deforestation and Biodiversity
Associations Regulators Communities Shareholders NGOs
Human Rights, Workplace Diversity and Labour Standards
Associations NGOs Employees Regulators
Energy Consumption, Climate Change and GHG Emissions
Associations Regulators Communities Shareholders NGOs
Food Safety, Product Quality and Nutrition
Customers Regulators Suppliers
Waste Management and Optimisation
Communities Regulators Shareholders
Talent Development
Employees
Traceability and Sustainable Supply Chain Practices
Associations NGOs Communities Regulators Customers Suppliers
Safe Work and Well-Being
Employees Regulators
Water Stewardship
Communities Regulators Shareholders
SUSTAINABILITY REPORTSUSTAINABILITY PERFORMANCE AT A GLANCE
A summary of our key sustainability performance in financial year ("FY") 2025 is as follows:
Sustainability Pillar
Sustainability Metric
Sustainability Performance
FY2025 FY2023
Economic
Economic value generated1 (USD million)
1,657.49
598.27
Operating costs2 (USD million)
1,516.40
537.21
Employee benefits expenses (USD million)
17.96
14.00
Payments to providers of capital3 (USD million)
28.70
19.56
Income taxes to governments (USD million)
8.59
(0.44)
Percentage of customers who gave a positive feedback rating for overall satisfaction (%)
>95
>90
Environmental
Water consumption intensity (m3/MT of cocoa bean processed)
2.02
2.03
Percentage of wastewater treated before releasing into waterways (%)
100
100
Non-hazardous waste generated intensity (MT/MT of cocoa bean processed)
0.106
0.106
Aggregated absolute greenhouse gas ("GHG") emissions (tCO2e)
82,111
65,3514
GHG emissions intensity (tCO2e/MT of cocoa bean processed)
0.40
0.404
Social
Number of workplace fatalities
-
-
Number of high consequence work-related injuries5
-
-
Number of recordable work-related injuries
6
1
Number of recordable work-related ill health cases6
6
7
Average training hours per employee
12
14
Number of products return due to food safety issues raised by customers
-
3
Number of reported incidents of unlawful discrimination against employees7
-
-
1Economic value generated includes revenue, other income and interest income, net of any unrealised gains.
2Operating costs include cost of sales, selling and distribution costs, administrative expenses, other expenses, net of depreciation, (write back of)/ impairment loss and write-off of property, plant and equipment, right-of-use asset and employee-related costs.
3Payments to providers of capital include interest payments made to providers of financing and dividends paid to shareholders (if any).
4The figure is updated due to the refinement in methodology and related assumptions to improve data quality.
5A high consequence work-related injury refers to an injury from which the worker cannot recover or cannot recover fully to pre-injury health status within six (6) months.
6A work-related ill health case refers to a case with negative impacts on health arising from exposure to hazards at work.
7An unlawful discrimination refers to an incident of discrimination whereby the relevant authority has commenced investigation and resulted in a penalty to a company.
SUSTAINABILITY REPORTSustainability Pillar
Sustainability Metric
Sustainability Performance
FY2025 FY2023
Governance
Number of cyber security breaches resulting in losses of business data
-
-
Number of incidents of serious offence8
-
-
Number of incidents of non-compliance with any applicable laws and regulations that resulted in significant fines9 or non-monetary sanctions
-
-
During the FY from 1 January 2024 to 31 March 2025 ("FY2025" or "Reporting Period"), the Company changed its financial year end from 31 December to 31 March ("Change In Reporting Period"). The sustainability metrics for the Reporting Period is for a period of 15 months and thus not comparable with that disclosed for the prior reporting period.
For further information, please refer to our announcement dated 24 January 2025 published on the Singapore Exchange Securities Trading Limited ("SGX-ST") website.
OUR BUSINESS
We are principally involved in the production and sale of cocoa ingredient products, comprising cocoa butter, cocoa powder, cocoa mass and cocoa cake, under the brand name of JB Cocoa. Our supply chain is detailed as follows:
Farmers at producing countries
Cocoa trees planting, cocoa pods harvest and fermentation
Exporter at producing countries
Dry cocoa beans quality control and exporting
JB Cocoa factories
Beans grinding and pressing for cocoa products
Customers factories
Customer's final products
8A serious offence is defined as one that involves fraud or dishonesty involving an amount not less than SGD100,000 (equivalent to approximately USD$74,000) and is punishable by imprisonment for a term of not less than two (2) years, which is being or has been committed against a company by its officers or employees of the company.
9An incident of non-compliance that excludes fraud or dishonesty.
SUSTAINABILITY REPORTPHILOSOPHY, VISION AND CORE VALUES
Philosophy
A discerning, progressive and committed cocoa ingredients producer that inspires and enables creativity, honouring and caring for the communities and environment.
Vision
To be a World Class Premium Cocoa Manufacturer.
Core Values
At JB Foods, the bedrock of our current business methodologies lies in 'TRUST' which forms the acronyms of our five (5) Core Values 'Team-Minded', 'Respect', 'United', 'Sustainability' and 'Trustworthy'. 'TRUST' is the foundation of how we do our business today and their impact is evident across the various sections of this Report.
T
R
U
S
T
Team-Minded
embrace collective thinking, encourage engagement and collaboration to spur one another to greater growth.
Respect
that is open, consistent and two-way.
United
one mind and heart, working to the best of our organizational interest as one team, dedicated to
collectively delivering value and impact
to all stakeholders.
Sustainability
that is founded on the pillars of economic,
environmental and social.
Trustworthy
committed to a culture of trust and collective ownership, firmly believing that.
REPORTING PERIOD AND SCOPE
This Report covers the consolidated entities, as disclosed in our audited financial statements, for the financial year from 1 January 2024 to 31 March 2025. The Reporting Period spans 15 months which is aligned with the Change In Reporting Period and thus not comparable with that disclosed for the prior reporting period.
For further information, please refer to our announcement dated 24 January 2025 published on the Singapore Exchange Securities Trading Limited ("SGX-ST") website.
REPORTING FRAMEWORK
This Report is prepared in accordance with Mainboard Listing Rules 711A and 711B of the SGX-ST. The Company prepared the Report with reference to the Global Reporting Initiative ("GRI") Standards for the Reporting Period. We use the GRI framework as it is an internationally recognised sustainability reporting standard that covers a comprehensive range of sustainability disclosures.
As part of our continual efforts to align our sustainability reporting with relevant market standards, we mapped our sustainability efforts to the 2030 Agenda for Sustainable Development which is adopted by all United Nations Member States in 2015 ("UN Sustainability Agenda"). The UN Sustainability Agenda provides a shared blueprint for peace and prosperity for people and the planet, now and into the future. At its heart are the 17 SDGs, which form an urgent call for action by all countries - developed and developing - in a global partnership.
SUSTAINABILITY REPORTOur climate-related disclosures are produced based on the 11 recommendations of Task Force on Climate-related Financial Disclosures ("TCFD"). Following the publication of the International Sustainability Standards Board ("ISSB") Standards, International Financial Reporting Standards ("IFRS") S1 and IFRS S2, we conducted a gap analysis against our existing TCFD reporting and are in the process of aligning our climate-related disclosures to the ISSB Standards. We are guided by the phased approach recommended by the Singapore Exchange Regulation in aligning our reporting of climate-related disclosures in accordance with ISSB Standards.
We relied on internal data monitoring and verification to ensure accuracy for this Report. Internal review on the sustainability report is incorporated as part of our internal audit review cycle. We will work towards external assurance for our future sustainability reports subject to market trends and regulatory requirements.
FEEDBACK
We welcome feedback from all stakeholders on this Report. You may send related questions, comments, suggestions or feedback to our investor relations email account: responsiblebusiness@jbcocoa.com.
STAKEHOLDER ENGAGEMENT
As part of our stakeholder engagement process, we identify the key stakeholders relevant to our business, and they include entities or individuals that have an interest that is affected or could be affected by our activities. These key stakeholders include associations, Board, communities, customers, employees, financial institutions, non-governmental organisations ("NGOs"), national agencies and government bodies ("Regulators"), investors and shareholders ("Shareholders") as well as suppliers and service providers ("Suppliers").
The concerns of key stakeholders are considered when formulating corporate strategies. We adopt both formal and informal channels of communication to understand these concerns and incorporate them in our corporate strategies to achieve mutually beneficial outcomes. We engage our key stakeholders through the following channels:
Stakeholder
Engagement Channel
Engagement Frequency
Key Concern
Associations
Ongoing
Board
Board meetings
Quarterly
Communities
Ongoing
Sustainable agricultural and business practices
Customers
Ad hoc
Employees
Ad hoc
Internal newsletters
Bi-monthly
Staff evaluation sessions
Half-yearly
Company Surveys
Annually
Community initiatives
Company's website (https://www.jbcocoa.com)
Events such as exhibitions, seminars and conferences
Traceability and sustainable supply chain practices
Climate change
Biodiversity
Human rights
Sustainable business performance
Corporate governance
Community initiatives
Company's website
Meetings
Events such as exhibitions
Email communications
Phone calls
Customer surveys
Product quality and reliability
Traceability and sustainable supply chain practices
Customer service standards
Email communications
Company activities
Equal employment opportunities
Occupational Safety and Health ("OSH")
Job security
Remuneration
Stakeholder
Engagement Channel
Engagement Frequency
Key Concern
Financial Institutions
Ad hoc
NGOs
Ongoing
Regulators
Consultations and briefings organised by key regulatory bodies such as Singapore Exchange and relevant government agencies/bodies
Ad hoc
Shareholders
Annually
Half-yearly
Ongoing
Suppliers
Ad hoc
Meetings
Email communications
Phone calls
Sustainable business performance
Community initiatives
Company's website
Traceability and sustainable supply chain practices
Climate change
Biodiversity
Human rights
Health, safety and environmental compliance
Corporate governance
Annual general meetings
Annual reports ("AR")
Sustainable business performance
Market valuation
Dividend payment
Corporate governance
Result announcements on SGXNet
Material announcements on SGXNet
Company's website
Business publications
Investor relations events
Meetings
Supplier evaluations
Feedback sessions
Email communications
Traceability and sustainable supply chain practices
Order volatility
POLICY, PRACTICE AND PERFORMANCE REPORTING
In line with our commitment to sustainability, a sustainability reporting policy ("SR Policy") covering our sustainability strategies, sustainability governance structure, materiality assessment and processes in identifying and monitoring material Sustainability Factors is put in place and serves as a point of reference in the conduct of our sustainability reporting. Under this SR Policy, we will continue to monitor, review and update our material Sustainability Factors from time to time, considering the feedback that we receive from our engagement with our stakeholders, organisational and external developments.
Sustainability Governance Structure
The Board is responsible for overseeing the Group's sustainability matters and is primarily supported by a Sustainability Steering Committee ("SSC") by virtue of delegation. As part of our continual efforts to upgrade the knowledge of our directors on sustainability reporting and to meet the requirement of listing rule 720 (7) of SGX-ST, we confirm that all our directors have attended one (1) of the Singapore Exchange Regulation's approved sustainability training courses.
The SSC is led by our Chief Executive Officer ("CEO") and comprises senior management executives and managerial representatives from various functions. The SSC is further supported by selected employees from the key business units and corporate functions.
SUSTAINABILITY REPORTBeside the SSC, the Board is also supported by the Audit Committee ("AC") on specific sustainability matters under their respective terms of reference. Our sustainability governance structure and the responsibilities of component parties are detailed as follows:
Sustainability Governance Structure
Board
Working Committees
Taskforce
SSC
AC
Terms of Reference of Component Parties
Component Party | Member | Terms of Reference |
Board | Board members |
|
AC | AC members |
|
Component Party | Member | Terms of Reference |
SSC |
|
|
Working Committee/ Taskforce | The working committee/taskforce comprises representatives from the following departments:
|
|
As we are still refining our sustainability metric measuring, tracking and target-setting mechanism, we will link key executives' remuneration to sustainability performance when the mechanism is more mature and stable.
Materiality Assessment
We continuously refine our management approach to adapt to the changing business landscape. The SSC performs an annual materiality assessment to ensure that the material Sustainability Factors disclosed in our sustainability reports remain current, material, and relevant. From the assessment, we identify key areas that impact our ability to create value for our stakeholders.
Both positive and negative impacts, whether actual and potential, are assessed based on: (i) the likelihood of the occurrence of actual and potential negative and positive impacts; and (ii) their significance on the economy, environment, people and human rights, as well as their contribution to sustainable development.
Performance Tracking and Reporting
We track the progress of our material Sustainability Factors by identifying the relevant sustainability metrics, monitoring and measuring them. In addition, we set performance targets aligned with our strategy to ensure that we remain focused in our path to sustainability. We consistently enhance our performance-monitoring processes and improve our data capturing systems. A sustainability report is published annually in accordance with our SR Policy.
SUSTAINABILITY REPORTSustainability Reporting Processes
Under our SR Policy, our sustainability process begins with an understanding of the Group's context. This is followed by the ongoing identification and assessment of the Group's impacts. The most significant impacts are prioritised for reporting, and the result of this process is a list of material Sustainability Factors disclosed in this Report.
Processes involved are as shown in the chart below:
CONTEXT
Understand the Group's context by considering its activities, business relationships, stakeholders, and sustainability context of all the
entities it controls or has an interest in, including minority interests.
IDENTIFICATION
Identify actual and potential impacts on the economy, environment, people and their
human rights.
RATING
Assess the pervasiveness of Sustainability Factors across the Group and cluster similar Sustainability Factors.
PRIORITISATION
Prioritise the impacts based on their significance to determine the material Sustainability Factors for reporting.
VALIDATE
Sustainability Factors will be internally validated by the Board and SSC.
REVIEW
In each reporting period, review the material Sustainability Factors from the previous reporting period
to account for changes in impacts which can result from feedback received
from engagement with stakeholders, organisational and external developments.
MATERIAL SUSTAINABILITY FACTORS
In FY2025, a materiality assessment was performed by the SSC to update the material Sustainability Factors, and this was followed by a stakeholder engagement session10to understand the concerns and expectations of our key stakeholders. In this Report, we also reported our progress in managing these factors and set related targets to improve our sustainability performance.
We incorporated UN Sustainability Agenda as a supporting framework to shape and guide our sustainability strategy. Below are the results showing how our material Sustainability Factors relate to these SDGs:
S/N
Material Sustainability Factor
SDGs
Key Stakeholder
Our Effort
Economic
Business Development and Expansion
Board
Employees
Financial institutions
Regulators
Shareholders
Suppliers
We stay abreast of market trends, maintain a healthy balance sheet, strong cash flow, and mitigate relevant business risks identified.
Customer Satisfaction • Customers
Employees
Suppliers
We deliver high-quality products, provide exceptional customer service, actively listen to customer feedback and continuously improve based on their needs and expectations.
10The Company engaged both its internal and external stakeholders of customers, employees and Suppliers for the materiality assessment performed.
SUSTAINABILITY REPORTS/N
Material Sustainability Factor
SDGs
Key Stakeholder
Our Effort
3
Sustainable Manufacturing
We enhance our operational efficiency through initiatives focused on energy and water conservation, resource optimisation, and the adoption of renewable energy sources and advanced technologies.
Environmental
4
Water Stewardship
We implement measures to reduce water wastage and manage the quality of wastewater generated from our business operations.
5
Traceability and Sustainable Supply Chain Practices
We adopt a zero tolerance for deforestation and human right violations, adhere to labour and environmental standards, and initiate programmes to improve the livelihoods of the communities in our supply chain.
6
Waste Management and Optimisation
We minimise waste and maximise resource use by reusing, recycling and repurposing materials.
7
Energy Consumption, Climate Change and GHG Emissions
We implement practices to reduce energy consumption and lower the carbon footprint of our business operations.
8
Deforestation and Biodiversity
We maintain a deforestation free policy and a supplier code of conduct to ensure our operations align fully with our commitment to zero deforestation, habitat restoration, and the preservation of protected areas.
Social
9
Safe Work and Well-Being
We implement measures to ensure that the working environment is both safe and secure, and to maintain the physical and mental health of our employees.
10
Talent Development
Employees
We offer ongoing professional development opportunities and recognise employees' achievements to ensure long-term engagement and career advancement.
Communities
Shareholders
Communities
Regulators
Shareholders
Associations
Communities
Customers
NGOs
Regulators
Suppliers
Communities
Regulators
Shareholders
Associations
Communities
NGOs
Regulators
Shareholders
Associations
Communities
NGOs
Regulators
Shareholders
Employees
Regulators
S/N
Material Sustainability Factor
SDGs
Key Stakeholder
Our Effort
11
Food Safety, Product Quality and Nutrition
We adhere to the highest industry standards, prioritise sourcing quality ingredients, and maintain hygienic production environments.
12
Human Rights, Workplace Diversity and Labour Standards
We ensure fair wages, uphold non-discriminatory practices and foster an inclusive culture that respects individuals of all backgrounds.
13
Community Development
We focus on enriching the lives of the local communities and farmers, whilst ensuring sustainable business growth.
Governance
14
Cyber Security and Data Protection
We provide employee training and establish response protocols to mitigate risks and protect customer and company data from unauthorised access or breaches.
15
Ethics and Integrity
We ensure that our business practices align with legal requirements and ethical principles.
Customers
Regulators
Suppliers
Associations
Employees
NGOs
Regulators
Associations
Communities
Customers
NGOs
Suppliers
Customers
Employees
Regulators
Board
Regulators
Shareholders
Business Development and Expansion Commitment
We are committed to create long-term economic value for stakeholders by adopting responsible business practices and growing our business in a sustainable manner.
Approach
The volatility in cocoa bean prices and supply shortages, driven by harsh weather conditions in West Africa, are expected to persist. This environment, combined with geopolitical tensions, recent United States of America ("USA") tariffs and global economic uncertainty, may pose significant challenges to the Group. This challenging environment may impact the Group's revenue and processing margins, leading to potential losses on hedging activities. To mitigate these risks, the Group will remain vigilant, monitor industry developments as well as adapt our business and growth strategies accordingly.
SUSTAINABILITY REPORTPerformance
In line with this commitment, we present the distribution of our values created in FY2025 as follows:
Economic Value Generated1
USD1,657.49 million
(FY2023: USD598.27 million)
Economic Value Distributed
Operating Costs2
Employee Benefits Expenses
Payments to Providers of Capital3
Income Taxes to Governments
USD1,516.40 million
(FY2023:
USD537.21 million)
USD17.96 million
(FY2023:
USD14.00 million)
USD28.70 million
(FY2023:
USD19.56 million)
USD8.59 million
(FY2023:
USD(0.44) million)
Economic Value Retained for Re-investment and Future Growth
USD85.84 million
(FY2023: USD27.94 million)
Refer to the financial statements in this AR for the Group's financial performance and financial risk management disclosure on our efforts and progress in maintaining financial sustainability.
Customer Satisfaction Commitment
We are committed to deliver high-quality cocoa products that consistently meet our customers' expectations.
Approach
Building on the strength of our value proposition and customer-focused business model, we established a strong relationship with our key customers including Mars, Nestle, Hershey and Mondelez ("Key Customers").
Our Products
Cocoa Mass Cocoa Butter Cocoa Powder
SUSTAINABILITY REPORTProvide High Quality and Safe Products
We adopt market standards and best practices in our operations to ensure the quality and safety of our products and services. We attained the following certifications and standards:
Hazard Analysis and Critical Control Point ("HACCP");
Food Safety System Certification ("FSSC") 22000;
Non-Genetically Modified Organisms ("GMO") Project certificate;
Halal certificate;
Kosher certificate;
Standar Nasional Indonesia ("SNI", also known as 'Indonesian National Standard') certificate;
Food Export Certificate issued by U.S. Food and Drug Administration (also known as 'FDA'); and
Foreign Supplier Verification Program ("FSVP") certificate.
This allows us to expand our customer reach by delivering products that comply with customers' dietary and food safety requirements.
Please refer to section 10.11 'Food Safety, Product Quality and Nutrition' for further details on how we maintain product safety and consistency in quality.
Maintain Presence and Proximity to Whom We Serve
Through our presence in Singapore, Malaysia, Indonesia, USA, China, Estonia and Switzerland, we can better serve our customers through:
Deeper understanding of our customers' requirements, shorter turnaround time and responsive after-sales services; and
Demonstration of our capability to develop and customise cocoa ingredient products to meet the varying and exacting requirements of globally diversified customers.
Proactively Gather Customer Feedback for Improvements and to Develop Strategies
We collect customer feedback from various touchpoints, such as reviews from the sales teams and customer satisfaction surveys. Customer feedback obtained through customer satisfaction surveys is analysed to gather valuable insights into current and future customer requirements. Insights gathered are discussed during regular management meetings to drive product and service improvements, enhance operational levels and provide inputs for strategies.
Performance
Proactively Gather Customer Feedback for Improvements and to Develop Strategies
During the Reporting Period, we achieved positive feedback rating for overall satisfaction11from more than 95% (FY2023: more than 90%) of our customers.
11The customer satisfaction rating is based on feedback gathered through the customer satisfaction survey from our customers at the end of the calendar year.
