Flight Centre Travel : Corporate Travel Ord Minnett Conference Presentation

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FLT: Presentation by Chris Galanty, CEO - only corporate Ord Minnett Leisure, Tourism & Gaming use Conference, March 24, 2022 nal Corporate business overview Positioned for post-pandemic recovery as the world reopens onlyuse nal 2 Strong Global Presence Company-owned businesses in 25+ countries. FCM network extends to circa 100 countries globally through equity business & independent licensees Two key brands Tailored brands & products for TMS (large market) & SME/start-up customers via FCM & Corporate Traveller brands respectively. Achieving Strategic Objectives Growing to win & gaining market-share globally through strong pipeline of account wins & high customer retention rates 01 02 03 Investing to grow 04 Delivering new platforms in both FCM & Corporate Traveller (Melon) & investing in tech capabilities (TP Connects, Shep) Organic expansion focus 05 Account wins & high retention rates driving growth. Some small acquisitions/investments to gain a footprint in key markets (Japan joint venture) Trading Conditions Improving 06 Positive signs re-emerging in key regions of the Americas, UK, Europe & Australia after omicron downturn between December & January - strongest signs of return to normalcy since start of pandemic Corporate FY22 result recap & update Solid progress on the path to recovery • Continued strong sales recovery - $2b+ in 1H TTV, almost 150% growth on PCP only • Corporate business generated about 60% of group 1H TTV (circa 40% pre-COVID) • Strong rebound from February - corporate targeting a return to monthly profitability in March/April 2022 (close to breakeven in February 2022) • Maintaining cost discipline while continuing to invest in Segmented 1H Results $m LEISURE CORPORATE OTHER HY22 HY21 HY22 HY21 HY22 HY21 TTV 950 501 2,040 823 273 209 Revenue 112 54 192 89 11 16 Underlying EBITDA (155) (120) (30) (46) 1 10 Revenue Margin 11.8% 10.8% 9.4% 10.8% n.a. n.a key drivers (products, BDMs, solution design & use implementation) • Large customers reinstating travel programs as COVID-19 concerns abate • Continuing to monitor Russia/Ukraine but no noticeable impact on corporate or leisure sector nal recovery to date 3 Corporate Gross 1H TTV 8% 35% 28% 29% ANZ Americas EMEA Asia Globally diversified with large footprint across 4 geographic regions Americas & EMEA businesses likely to overtake ANZ during 2H given account win pipeline Corporate FY22 result recap & update Gaining market-share globally - growing to win • Organic market-share growth - fed by multi-billion dollar pipeline of new account wins & high retention only • 12 of FCM's largest 20 accounts have been won during the pandemic - accounts with annual spends of circa $4.5b secured since FY20 1H • RFP activity maintaining pace - largest global account just won (not included in above data) • Wins to drive TTV growth globally, but especially in Americas & EMEA - about 70% of new business won use during the pandemic is set to trade in these 2 regions • Benefiting from diverse global client book - now with greater exposure to government accounts after major wins in France, Singapore & United Kingdom (UK government now one of FCM's largest UK clients) nal 4 Source: Selected industry data for all intermediaries in those markets Note i : Excludes refunds and cancellations with exception of US Corporate travel outlook next 18 months Evolution of customer needs onlyuse nal 5 Return to travel - businesses at 60-75% of pre-COVID in FY23 Pent up demand for face-to-face meetings Government restrictions easing - UK & Europe leading the way External travel continues Internal travel, meetings & events have picked up in past 6 months Changing customer needs Less leakage - safety and compliance drive higher adoption of travel programs Increased demand for services, shift from supplier direct channels to managed travel Strong focus on sustainable travel, companies require support Competitive landscape Large corporations have less choice & seeking an alternative Legacy TMCs struggling to adopt to new needs SME customers see limitations in technology-only companies. This is an excerpt of the original content. To continue reading it, access the original document here .

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