ANNUAL FINANCIAL REPORT
2024
CONTENTS
BANK OF AFRICA, A LEADING PAN-AFRICAN GROUP CONTRIBUTING TO AFRICA'S DEVELOPMENT
BANK OF AFRICA, an overview 6
A multi-business banking Group driving economic and social development in Africa 8
A 66-year history of promoting Morocco's economic
expansion and international stature 10
BANK OF AFRICA: moving towards its vision for 2030 12
Serving as a model for shared value creation
that drives healthy and sustainable growth 14
A Group that enjoys the confidence
of a high-quality and diversified shareholder base 16
A Board of Directors that is effective and multicultural 20
High-impact undertakings 22
Growing reputation recognised in 2024 through
exacting standards and prestigious awards 24
SUSTAINABILITY, THE BEDROCK OF THE GROUP'SVISION
AND DEVELOPMENT
Ongoing commitment to making a lasting impact:
BANK OF AFRICA's sustainability vision 28
An approach based on double materiality 30
A bold and recognised sustainability
and low-carbon transition strategy 32
Strict ESG governance, a pillar of responsibility
and performance 33
Strategic oversight of ESG performance
at the Group level 34
IMPACT ON THE ENVIRONMENT
BANK OF AFRICA COMMITTED TO THE CLIMATE AND GREEN FINANCE
BANK OF AFRICA: climate commitment
through adherence to the highest reporting standards 38
Reducing the environmental footprint of the Bank
and its customers and partners 39
Actively contributing to policies for
sustainable water management 44
Supporting initiatives to protect
and restore biodiversity 45
A proactive response to the challenges
of climate change: mitigation and adaptation 46
IMPACT ON BANK OF AFRICA'S HUMAN CAPITAL A RESPONSIBLE EMPLOYER COMMITTED TO STAFF DEVELOPMENT AND WELL-BEING
An engaged team committed to a cohesive
corporate culture 51
Combining innovation and change
management to strengthen cohesion 53
Structured support to build skills
and plan the careers of the future 54
Gender parity, diversity and inclusion:
foundational principles and targets for the Group 56
Occupational health and well-being
at the core of the HR policy 59
BANK OF AFRICA'S GOVERNANCE 104
RISK MANAGEMENT 142
FINANCIAL STATEMENTS 162
IMPACT ON SOCIETY
A BANKING GROUP WORKING TO PROMOTE HUMAN, ECONOMIC AND SOCIAL DEVELOPMENT
BANK OF AFRICA: fostering social
and community progress 64
BMCE Bank Foundation: actions geared
to social and human impact in Africa 65
BOA Foundation, fully mobilised
for Africa's social and human development 72
BANK OF AFRICA: committed to financial inclusion 74
Offering Moroccans around the world
adapted and inclusive solutions 78
Responsible innovation to meet
tomorrow's challenges 80
Strategic initiatives to stimulate
the economy and encourage investment 84
A responsible approach that builds
solid relationships with partners 88
Compliance system the focus
of continuous improvement 90
PERFORMANCE TRENDS CONFIRMED IN 2024: GROUP BUSINESS AND FINANCIAL RESULTS
Financial results reported in June and December 2024 showed strong growth,
with solid momentum in Morocco and overseas 94
A robust overall performance,
reflecting a well-executed strategy 96
BANK OF AFRICA,
a leading pan-African Group contributing to Africa's
development
BANK OF AFRICA, a leading pan-African Group contributing to Africa's development
BANK OF AFRICA,
an overviewEstablished in 1959 by Royal Decree as 'Banque Marocaine du Commerce Extérieur', BANK OF AFRICA has undergone a major transformation over the decades. In the 66 years since first operating as 'Banque Marocaine du Commerce Extérieur' to develop Morocco's overseas trade, the Bank has patiently built itself into a multinational, multi-business financial Group, going from specialised establishment to universal banking group then to multinational, multi-business and pan-African financial Group using its savoir-faire to promote innovation, progress and excellence. This transformation culminated in 2020 when the Group officially became BANK OF AFRICA, a name that reflects its commitment to the African continent and its international stature.
With operations in 32 countries in Africa, Europe, Asia and North America, BANK OF AFRICA has a network of nearly 2,000 points of sale serving 6.6 million customers around the globe. Its branch network, one of the most extensive on the African continent, allows BANK OF AFRICA to act as a bridgehead for global trade between Africa and the rest of the world.
Over the past 66 years, BANK OF AFRICA has built upon its core activity by developing expertise in complementary business lines such as commercial banking, investment banking, bancassurance and specialised financial services.
RATINGS
BA1, STABLE OUTLOOK
BB, STABLE OUTLOOK
ESG Score B+ 74/100
BANK OF AFRICA - BMCE GROUP
Consolidated figures at 31 December 2024
~2,000points of sale
15,000employees,
45% of whom are women
32countries in which
the Group has operations
~6.6million customers
MAD 423billion (+9% vs. 2023)
Total assets
MAD 223billion (+2% vs. 2023)
Customer loans*
MAD 256billion (+8% vs. 2023)
Customer deposits**
MAD 18.7billion (+10% vs. 2023)
Net banking income
MAD 3.4billion (+29% vs. 2023)
Net income attributable to shareholders
* Excluding Resales / **Excluding Repurchases
of the parent company
BANK OF AFRICA, a leading pan-African Group contributing to Africa's development
A multi-business banking Group driving economic and social development in Africa
Rooted in a pan-African vision, the Group is actively working to help build a resilient, dynamic and inclusive African economy. It acts as a strategic partner for major investment projects in the 20 countries in which it
operates, undertaking innovative initiatives that support national development programmes, promote intra-African and international trade, and generate a positive social impact.
1st
Moroccan bank to establish operations in sub-Saharan Africa in 1989
2nd
pan-African group by geographical coverage - 20 countries and
5 economic zones
707bank branches (outside Morocco)
7,280employees (outside Morocco)
With a variety of brands and subsidiaries, BANK OF AFRICA is a universal banking group offering an extensive range of services including commercial
banking, investment banking and specialised financial services such as leasing, factoring, consumer credit and participatory banking.
Retail Banking
Corporate Wholesale Banking
BMCE Capital SA BMCE Capital Bourse BMCE Capital Gestion BMCE Capital Conseil
BMCE Capital Gestion Privée
BANK OF AFRICA IN MOROCCO
BOA Holding BOA Congo (formerly LCB Bank) Banque de Développement du Mali
BANK OF AFRICA UK
BMCE Capital Markets
BMCE Capital Global Research BMCE Capital Solutions BMCE Capital Advisory
INVESTMENT BANKING
INTERNATIONAL OPERATIONS
BANK OF AFRICA Europe
BOA Euroservices BANK OF AFRICA Shanghai
BOA Dubai
SPECIALISED FINANCIAL SERVICES
Salafin - Consumer credit Maghrebail - Leasing
RM Experts - Loan recovery Maroc Factoring - Factoring
Euler Hermes Acmar - Credit insurance Bank Al Karam - Participatory banking
2nd
Bank-insurer
3rd
Bank bytotal assets Share of the loan market: 12.72% Share of the deposit market: 12.46%
3rd
Asset manager 13% market share
BANK OF AFRICA, a leading pan-African Group contributing to Africa's development
A 66-year historyof promoting Morocco's economic expansion and international stature
Founded 66 years ago to support the expansion of Morocco's overseas trade, BANK OF AFRICA has become a pillar of the country's economic development and a key player on the international financial stage. With deep roots in Morocco and a focus on the future, the Group has played an active role in shaping the country's economic fabric, financing strategic infrastructure and boosting private and public investment.
Offering financial solutions that are adapted to the needs of businesses, from SMEs to large corporations, BANK OF AFRICA has supported growth in the main sectors of the Moroccan economy including industry, agriculture, tourism and renewable energies. It demonstrates its commitment to supporting entrepreneurship, innovation and financial inclusion through concrete initiatives that facilitate access to financing for young entrepreneurs, women and rural communities.
In terms of international business, with operations in more than 30 countries including 20 in Africa, BANK OF AFRICA is Morocco's most internationally-oriented banking group. This strategic positioning allows it to act as a bridgehead for trade and investment between Morocco, the rest of Africa, Europe and Asia. By helping Moroccan companies expand internationally and promoting the interconnection of African markets, the Group contributes actively to the region's economic integration and to Morocco's stature on the continent.
In keeping with its commitment to the transition to a sustainable economy, BANKOFAFRICA finances projects with high environmental and social impacts while factoring sustainability considerations into all its activities. This approach underscores the Group's ambition to deliver economic performance and societal responsibility while contributing to inclusive development in Morocco and Africa.
Bank founded
1959
First overseas operation established - Paris branch office
1972
Lists on the Stock Exchange
1975
1959-1994
A BANKWITH GLOBAL ASPIRATIONS IS BORN
Banque Marocaine du Commerce Extérieur was founded in 1959 at the instigation of His Majesty the late King Mohammed V to develop Morocco's overseas trade.
2004
First non-European bank in Morocco to obtain a social rating
2000
Representative offices open in London and Beijing
1995
Bank privatised
1995-2006
A UNIVERSAL BANK TO SUPPORT MOROCCO'S DEVELOPMENT
BANK OF AFRICA's privatisation in 1995 was a turning point in the Bank's history, enabling it to expand its business portfolio. Leveraging its initial expertise as a specialist international trade bank, BANK OF AFRICA adopted a universal banking business model and rapidly began to play a major role in the Kingdom's economic development.
BANK OF AFRICA
UK, formerly BBI London, begins operations
Issues the first USD 300 million Eurobond on international markets
First bank to issue a green bond at COP22
2007
2008
2013
2015
2016
Acquisition of a 35% stake in BOA Holding
New corporate name adopted, 'BMCE BANK OF AFRICA', underlining the Group's African credentials
Stakes raised in BOA Holding to 75%, in Banque de Développement du Mali to 32.4%, and in LCB Bank to 37%
African Entrepreneurship Programme launched
2007-2016
FRESH IMPETUS, PAN-AFRICAN AND INTERNATIONAL AMBITIONS
BANK OF AFRICA rapidly expanded its international operations by establishing a large number of subsidiaries in Africa and Europe. With the African continent showing significant ongoing growth potential, BANK OF AFRICA fulfilled its aspiration of becoming a pan-African bank with an international outlook. Other acquisitions followed, underlining its longstanding commitment to becoming a major player on the continent.
New identity for BTI Bank, BANK OF AFRICA's
participatory bank, becoming Bank Al Karam
New Group ESG strategy
Change of corporate name of the Madrid and London subsidiaries to BANK OF AFRICA EUROPE and BANK OF AFRICA
UK, respectively
New managerial structure adopted in support of the 2030 strategic vision
BANK OF AFRICA
Shanghai subsidiary established
2024 | 2023 | 2022 | 2021 | 2020 | 2019 | 2018 |
BANK OF | BANK OF AFRICA, the | 'BMCE BANK OF | BANK OF AFRICA | |||
AFRICA named | first Moroccan bank to | AFRICA' becomes | Group's first CSR | |||
"Morocco's Bank | endorse Women's | 'BANK OF AFRICA' | Charter signed | |||
of the Year | Empowerment | |||||
2024" for the | Principles, a | |||||
tenth time since | partnership initiative | |||||
2000 | of the United Nations | |||||
Global Compact and | ||||||
UNWomen | ||||||
2017-2024
BUILDING AND CONSOLIDATING PAN-AFRICAN LEADERSHIP
Bolstered by its overseas successes, BANK OF AFRICA stepped up its expansion, establishing operations in China whilst continuing to serve Africa. The Bank changed its corporate name to 'BANK OF AFRICA' , an obvious choice, and developed a strategic plan underpinned by 4 growth priorities - adopt a customer-centric approach, digitise business operations, accelerate development in Africa, and continue to enhance its reputation in impact finance.
BANK OF AFRICA has now emerged as one of Africa's key economic and financial institutions with a powerful network and operations in 20 African countries covering the continent's five main regions.
BANK OF AFRICA, a leading pan-African Group contributing to Africa's development
BANK OF AFRICA:
moving towards its vision for 2030In 2022, BANK OF AFRICA unveiled 'Vision 2030', an ambitious roadmap built around four strategic pillars: customer centricity, digital innovation, commitment to responsible finance, and an expanded pan-African footprint. This vision also created the occasion for the Group to update its Sustainability Charter to better align
with and strengthen its ESG commitments. Powered by targeted growth drivers and dynamic integration of business lines, the Group remains determined to establish itself as a leading financial institution both on the African continent and elsewhere, in a digital- and sustainability-focused era.
BANK OF AFRICA aims to become a pan-African group with operations in more than 25 countries, a value creator, a market leader in social and environmental responsibility, an impact finance platform promoting trade and investment in Africa and serving Africans around the world.
OTHMAN BENJELLOUN,
BANK OF AFRICA's CHAIRMAN
Improve BANK OF AFRICA's
performance in Morocco
Customer centricity
Become a market leader in terms of customer centricity
Offer financial solutions that are accessible, secure and adapted to customer needs using leading-edge technologies
Vision 2030
BANK OF AFRICA is a key pan-African group with operations in 32 countries, advocating value creation and leadership in social and
environmental responsibility (CSR). Its vision for 2030 is realised
through a firm commitment to impact finance, benefiting African communities locally and
internationally.
Digital innovation
Place innovation at the heart of the sales organisation by fully exploiting digital technology, data and mobile finance as part of the omnichannel approach
Commitment to responsible finance
Leverage the Group's expertise in the areas of impact finance and social and environmental responsibility
Ensure business portfolio sustainability in
sub-Saharan Africa
Explore targeted expansion opportunities
Develop international business lines
Ensure that human capital is the lynchpin of Vision 2030
BANK OF AFRICA, a leading pan-African Group contributing to Africa's development
Serving as a model for shared value creation that drives healthy and sustainable growth
BANK OF AFRICA's mission centres on creating sustainable value by promoting balanced growth that benefits all stakeholders. In keeping with this commitment, its business model aims to deliver financial
performance and social impact, and thus actively contribute to the sustainable development of the African continent.
OUR RESOURCES OUR RESOURCE ALLOCATION
HUMAN CAPITAL
Employee diversity is BANK OF AFRICA's main asset across the 32 countries in which it operates. It is the driving force behind its commitment to customers and partners.
The goal of BANK OF AFRICA Group's strategic vision for 2030 is to contribute to Africa's sustainable development by leveraging its resources and expertise to make a positive and lasting impact on the communities served. This vision is underpinned by four growth priorities, in turn driven by a number of strategic drivers:
15,000
employees
44%
women-men staff ratio
PROVIDE FRESH IMPETUS TO RETAIL AND CORPORATE BANKING
INTERNATIONAL NETWORK
ACCELERATE
DIGITAL BANKING
DEVELOP NEW GROWTH DRIVERS
BANK OF AFRICA's extensive network of nearly 2,000 points of sale ensures that its services are fully accessible to its customers around the world.
FINANCIAL SOLIDITY
BANK OF AFRICA is Morocco's third largest bank with total assets of MAD 423 billion and is also the country's second bank-insurer. This enhances its reputation as a reliable and solid financial institution in which customers have complete trust.
DEVELOP AN INTERNATIONAL
GROWTH STRATEGY THAT
BENEFITS AFRICA
BOLSTER COVERAGE OF SMEs IN AFRICA
CONTINUE TO EMPHASISE SUSTAINABLE DEVELOPMENT
IMPROVED OPERATIONAL EFFICIENCY
LOCAL AND CONTINENTAL KNOW-HOW
BANK OF AFRICA's extensive geographical coverage and well-diversified services offer have enabled it to acquire recognised expertise in providing finance solutions to retail and business customers locally as well as internationally.
BANK OF AFRICA strives to continuously improve its operational efficiency by accelerating digital transformation and bolstering commercial effectiveness with the launch of new products.
RISK MANAGEMENT AND LOAN RECOVERY SYSTEMS BOLSTERED
BANK OF AFRICA's employees manage a variety of risks on a daily basis and see to it that legal and regulatory directives are complied with to ensure that the Bank's portfolio is managed appropriately.
OUR PERFORMANCE THEVALUE WE CREATE
BUSINESS PERFORMANCE - LOANS AND DEPOSITS
Group: Customer loans, excluding resales, rose by 2% to MAD 223 billion while customer deposits, excluding repurchases, rose by 8% year-on-year to MAD 256 billion
BANK OF AFRICA S.A: Loans rose by 6% to MAD 142 billion while deposits reached MAD 160 billion
REGULATORY AUTHORITIES AND GOVERNMENTS
BANK OF AFRICA has established solid governance and effective risk management systems commensurate with the standards required at national, regional and international levels, including:
A governance system that meets international standards
An AML-CFT system
Compliance with FATCA legislation
An anti-corruption management system
MAD 2.5 billion paid by the Group in tax
CUSTOMERS
OPERATIONAL PERFORMANCE - NET BANKING INCOME
Group: MAD 18.7 billion, up 10% versus 2023 BANK OF AFRICA S.A: MAD 8.3 billion, up 16%
BOA Holding: Net banking income of EUR 781 million, up 3% versus 2023
Thanks to its innovation culture, BANK OF AFRICA develops services and products that meet the needs of every type of customer.
Crédit Daba (online loans) and Daba Pay (mobile payment app)
Daba Transfer, for online money transfers
Crédit Habitat, a 100% online home loan platform
Agence Directe, an online service enabling bank accounts to be opened remotely
BMCE Direct, for managing a variety of banking transactions
Dima Kayn L'hal, a broad portfolio of products and services
Business Online, a digital platform enabling corporate customers to manage all their transactions
SCF by BOA, the first 100% digital collaborative Supply Chain Finance platform in Morocco
RISK MANAGEMENT
- COST-OF-RISK RATIO
Group: 1.3% versus 1.2% in 2023
BANK OF AFRICA S.A: 1.3% versus 0.8% in 2023
BOA Holding: 0.8% versus 1.4% in 2023
ENVIRONMENT
The Group has acquired a reputation as a pioneer in energy transition finance and a partner to major international development finance institutions.
Green Value Chain, in partnership with the EBRD, to finance projects that improve businesses' environmental footprint
Finance Durable by BOA, to support businesses in their ecological transition
ISO 14001 certification relating to environmental management
ISO 5001 certification relating to energy management
OUR CONTRIBUTION TO UNITED NATIONS SUSTAINABLE DEVELOPMENT GOALS (2030 AGENDA)
EMPLOYEES
The Group pays particular attention to its employees' well-being and development and promotes gender parity and inclusion.
First bank to receive ISO 21001 certification (quality of training management systems) ISO 45001 certification
BANK OF AFRICA ACADEMY - 90% of employees benefited from training in 2024 • Women-men staff ratio of 44%
Women's Empowerment Principles endorsed
MAD 4.2 billion in payroll costs (including insurance and social benefits)
NO POVERTY
GOOD HEALTH ANDWELL-BEING
QUALITY EDUCATION
GENDER EQUALITY
CLEANWATER ANDSANITATION
AFFORDABLE ANDCLEAN ENERGY
GOOD JOBS AND ECONOMIC GROWTH
SOCIETY
INDUSTRY, INNOVATIONAND INFRASTRUCTURE
REDUCED INEQUALITIES
RESPONSIBLE CONSUMPTION ANDPRODUCTION
CLIMATE ACTION
PEACE,JUSTICE ANDSTRONG INSTITUTIONS
PARTNERSHI PS FORTHE GOALS
Through BMCE BANK Foundation and the BOA Foundation, the Group is committed to supporting local communities by promoting educational development and ensuring access to healthcare.
4% of gross operating income allocated to BMCE BANK Foundation
BMCE BANK Foundation: +69 schools in Morocco and sub-Saharan Africa with 35,800 pupils schooled, 50% of whom are girls
BOA Foundation : more than 180,000 beneficiaries of health and education initiatives each year
BANK OF AFRICA, a leading pan-African Group contributing to Africa's development
A Group that enjoys the confidence of a high-qualityand diversified shareholder base
With its clear strategy, operational excellence and robust fundamentals, BANK OF AFRICA has been able to attract top-tier institutional investors, both domestic and international, that share its vision for a sustainable future. Taking their place alongside O Capital Group, BANK OF AFRICA's reference shareholder, these strategic partners wanted to support the Group's
development. The shareholder base further diversified in 2004, when Crédit Mutuel Group - CIC - acquired a stake in the Bank and later raised it. The trend continued in 2019 with the acquisition of a stake by British International Investment, formerly CDC Group PLC, the UK's development finance institution.
Shareholder structure at 31 December 2024
3
5
.
5
1
%
27.41%
O
C
A
P
I
T
A
L
G
R
O
RMA
U
P
0.94%
SFCM
17.32%
Casablanca Stock Exchange and other
3.93%
CIMR
1.07%
BANK OF AFRICA
employees
4.48%
BRITISH INTERNATIONAL INVESTMENT
7.16%
O CAPITAL GROUP
8.13%
CDG Group
5.01% MAMDA/ MCMA
24.56%
BANQUE FÉDÉRATIVE DU CRÉDIT MUTUEL
INTRODUCING THE GROUP'S MAIN SHAREHOLDERS
O Capital Group
RMA
CDG GROUP
BFCM - GROUPE CRÉDIT MUTUEL -ALLIANCE FÉDÉRALE
BRITISH INTERNATIONAL INVESTMENT
O Capital Group, established in 2021 following FinanceCom's acquisition by Holding Benjelloun Mezian, is a leading Moroccan industrial and financial group with operations in a variety of high growth sectors.
One of North Africa's leading insurance companies with an extensive distribution network and constant focus on innovation.
A Moroccan state-owned institution whose purpose is to invest in and support large-scale projects in support of Morocco's economic and infrastructure development.
A leading mutual banking group with operations in France and overseas and businesses including retail banking,
bank-insurance and bank card operations. Its subsidiaries are also involved in specialised financial services such as consumer credit, leasing and information technology.
The UK's development finance institution and impact investing fund, working to promote sustainable economic, social and environmental development in the countries in which it operates by investing capital to support private sector growth and innovation.
BANK OF AFRICA, a leading pan-African Group contributing to Africa's development
ABOUT O CAPITAL GROUP
Driven by a desire to deliver healthy growth underpinned byinnovation and an openness to new opportunities and sectors and businesses of the future, O Capital Group has acquired a strong reputation in a number of regions around the world. Domesticallyand throughout Africa, O Capital Group is known for its involvement in several cornerstone projects in diverse sectors of the economy. These include Tangier Med Port, introducing the first private-sector mobile phone operator to Morocco, developing the MohammedVI TangierTech Industrial City and building the Mohammed VI Tower in Rabat. During its development, O Capital Group has aimed to gain a
solid foothold as first mover in promising sectors to fulfil the need for economic and social development and the interests of future generations in Morocco and Africa. O Capital Group, whose core focus has historically been on banking and insurance, has evolved into becoming a long-term investor, diversifying into new high added value sectors which are capable of generating synergies with those core business activities. Beyond Morocco's borders, O Capital Group has grown by adopting an acquisition-led growth strategy, enabling it to diversify regionally and by leveraging a network of first-rate partners.
18 ANNUAL FINANCIAL REPORT 2024 BANK OF AFRICA
O CAPITAL GROUP'S DIVISIONS
CORE BUSINESS GROWTH DRIVERS PRIVATE EQUITY REAL ESTATE &
INVESTMENTS
INTERNATIONAL
RMA
RMA is Morocco's second largest insurance company in terms of premiums written, resulting from a merger between Royale Marocaine d'Assurances and Al Wataniya in January 2005.
BANK OF AFRICA
Morocco's third private sector banking group with operations in more than 30 countries and a strong pan-African presence, particularly via its BOA Holding network.
MEDITELECOM (ORANGE)
Established in 1999, MEDI TELECOM is a
telecoms operator with a range of customers including retail customers, SMEs and large enterprises. Since December 2016, its products and services have been marketed under the Orange brand.
CTM
Industry leader in Morocco's passenger transport, messaging and maritime transport (via its Africa Morocco Links CTM subsidiary) sectors, and the first company to list on the Casablanca Stock Exchange in 1993.
RANCH ADAROUCH
Africa's largest breeder of Santa Gertudis beef cattle with the latter raised extensively over an area of more than 11,000 hectares.
GREEN OF AFRICA
A company specialising in developing, financing, building and operating renewable power plants, established following Green of Africa Development's acquisition by Green of Africa Investment in 2022. Green of Africa was part of the consortium which won the tender in 2023 to design, build and operate a desalination plant in the Casablanca region.
FINATECH Group
Established in June 2007, it is major player in energy, digital information and communication technologies.
FINATECH Group is a leading systems integrator providing global solutions and infrastructure from design and production to maintenance and operations.
AIR ARABIA MAROC
Moroccan low-cost airline established in 2009 in partnership with Air Arabia and Holmarcom.
BRICO INVEST 'MR BRICOLAGE'
DIY equipment and home improvement retail chain based in several towns across the Kingdom and trading under the Mr Bricolage brand.
ARGAN INVEST
Investment company specialising in real estate management through Actif Invest and Colliers International Maroc.
CAP ESTATE
O Capital Group's real estate subsidiary.
COLLIERS INTERNATIONAL MAROC
Subsidiary established in partnership with Colliers International Group specialising in delegated project management.
REVLY'S
A joint venture holding company between O Capital Group and Aman Resort owning the Amanjena Hotel.
RISMA
Listed on the Casablanca Stock Exchange, it mainly manages Accor Group hotels in Morocco operated under the Sofitel, SuiteHotel Pullman, Novotel and Ibis banners.
O TOWER
Joint venture between BANK OF AFRICA,
RMA and O Capital Group, overseeing the tower construction project in Rabat's Bouregreg Valley.
VILLAJENA
Company co-owned with AMAN Group with an equal equity split, owning land reserves within the Amelkis golf resort site with a view to developing Aman-branded luxury villas.
O CAPITAL EUROPE
(formerly FINANCECOM INTERNATIONAL)
Luxembourg-registered company specialising in strategic advisory services and private wealth management for ultra-high-net-worth individuals and families.
O CAPITAL FRANCE
(formerly FINANCECOM EUROPE)
Subsidiary providing support and strategic coordination to
O Capital Group's main international development businesses in Africa, the Middle East and Europe.
FCOMI-L GLOBAL CAPITAL
European multi-strategy management fund.
BANK OF AFRICA, a leading pan-African Group contributing to Africa's development
A Board of Directors that is effective and multicultural
Bearing in mind the challenges it faces, its ambitions and its commitments in terms of sustainable development, BANK OF AFRICA further strengthened its governance system in 2024. Its quest for continuous improvement was evident in three key areas: a Board of Directors that includes more women and is more independent, governance bodies that are more proactive in taking sustainability criteria into account, and the regular
inclusion of sustainability in the discussions of decision-making bodies.
Through these initiatives, BANK OF AFRICA is reasserting its commitment to exemplary, transparent and future-focused governance, consistent with its strategic goals and stakeholder expectations.
BOARD OF DIRECTORS KEY FIGURES
15Directors
5Independent Directors (33%)
5Women (33%)
6Nationalities
8Board meetings in 2024
98%Overall attendance rate
MEMBERS OF THE BOARD OF DIRECTORS
Mr Othman BENJELLOUN
Chairman and Chief Executive Officer
Mr Azeddine Guessous RMA's Permanent Representative, Intuitu Personae Director
Mr Lucien Miara
Banque Fédérative du Crédit Mutuel's Permanent Representative
Mr Khalid Safir
Caisse de Dépôt et de Gestion's Permanent Representative
Mr Hicham El Amrani
O Capital Group's Permanent Representative
Mr Marc Beaujean British International Investment's Permanent Representative (CDC Ltd)
Mr Mohamed Kabbaj
Independent Director
Mrs Nezha Lahrichi
Independent Director
Mrs Ngozi Edozien
Independent Director
Mrs Laureen Kouassi-Olsson
Independent Director
Mrs Jinane Laghrari
Independent Director
Mr Abdou Bensouda
Intuitu Personae Director
Mr Brahim Benjelloun-Touimi Director & Delegate General Manager
Mrs Myriem Bouazzaoui
Intuitu Personae Director
Mr Brian C. Mck. Henderson
Adviser to the Chairman
BANK OF AFRICA, a leading pan-African Group contributing to Africa's development
High-impact undertakings
Since it was privatised in 1995, BANK OF AFRICA has been fully committed to sustainable development and impact finance, adopting ethical and environmentally sound practices that enhance its role in financing a
sustainable future. The Group is vigilant about complying with international standards and recognised principles that guide financial institutions towards greater societal and environmental responsibility.
BANK OF AFRICA the first African signatory in 2000 to UNEP FI's Statement of Commitment by Financial Institutions on the Environment and Sustainable Development.
Environmental and Social Risk Management System adopted in conjunction with the IFC in 2008.
Equator Principles (EP) voluntarily adopted by BANK OF AFRICA in May 2010. This body of standards provides a framework for determining, assessing and managing environmental and social risks in funded projects of USD 10 million or more.
1st African bank to join the Task Force on Climate-related Financial Disclosures (TCFD) in 2018.
United Nations Global Compact signed by BANK OF AFRICA, underlining its support for the ten principles relating to human rights, social and labour standards, environmental protection and combating corruption. First report, 'Communication on Progress', published online in October 2017 after obtaining 'Global Compact Active COPs' status in 2020.
BANK OF AFRICA's commitment to climate action is underlined by it joining the Mainstreaming Climate Action within Financial Institutions initiative.
BANK OF AFRICA became a member of the United Nations' Principles for Responsible Banking (PRB) in September 2019, underlining its commitment to aligning its commercial strategy with the requirements of the said principles and gradually integrating them into its operations. In this regard, the Bank published its 3rd report supported by a so-called limited assurance verification by independent assessors to certify adherence to the requirements of the Principles for Responsible Banking.
1st African bank to support China's 'Green Investment Principles for the Belt and Road' (GIP) initiative.
BANK OF AFRICA joined the Africa Network for Diversity with the signature of the Gender Diversity Corporate Charter developed by We4She within the framework of the Africa CEO Forum.
The first Moroccan Bank to endorse Women's Empowerment Principles, a partnership initiative of the United Nations Global Compact and UN Women.
Founding member of the Global Compact's African Business Leaders Coalition (ABLC), a private-sector pioneering pan-African coalition committed to advancing sustainable growth in Africa.
Member of the global programme for sustainability standards, integrated reporting and integrated thinking.
BANK OF AFRICA was the first commercial bank in Africa to join the African Financial Alliance on Climate Change (AFAC).
Late in 2023, BANK OF AFRICA
became a new member of the advisory committee for the PRB Academy, the education and training programme dedicated to promoting Principles for Responsible Banking (PRB).
BANK OF AFRICA, a leading pan-African Group contributing to Africa's development
Growing reputation recognised in 2024 through exacting standards and prestigious awards
BANK OF AFRICA is consolidating its leadership on the international stage, as evidenced by its international rankings and numerous certifications that acknowledge its operational excellence and efficiency.
During the 2023-2034 period, the Group obtained a number of prestigious global certifications, illustrating how it is delivering on its commitment to sustainable and responsible development.
Our standards
PCI DSS - Payment Card Industry Data Security Standard certification, attesting to the Bank's high standards of security when it comes to information systems and data security for bank card transactions.
Renewal of the Integrated Management System (IMS) certification, covering ISO 50001 for energy efficiency, ISO 14001 for environmental management, and ISO 45001 for occupational health and safety.
BANK OF AFRICA Academy: First Moroccan bank to obtain ISO 21001 certification, demonstrating its commitment to educational excellence and skills development.
BMCE Capital: "RSE Engagé - Niveau Exemplaire" label awarded by AFNOR, confirming BMCE Capital's commitment to societal and environmental responsibility.
BMCE Capital Conseil: ISO 9001:2015 certification, demonstrating its commitment to quality and the continual improvement of its services.
BMCE Capital Gestion: Renewal of the international ISAE 3402 Type II certification, recognising its solid internal control system and secure work environment.
BANK OF AFRICA and Eurafric Information: Double ISO 50001 certification awarded by Bureau Veritas and IMANOR to the BANK OF AFRICA Data Center, a first in Morocco and Africa, attesting to the commitment of the Group and its subsidiary Eurafric Information to innovative and sustainable solutions.
Operation Global Services: PCI DSS - Payment Card Industry Data Security Standard certification, an international security standard for the protection of bank card data.
AfricTrust: First trust services provider in Morocco, receiving official approval from the Direction Générale de la Sécurité des Systèmes d'Information - DGSSI.
Our awards
Named "Morocco's Bank of the Year 2024" for the 10th time since 2000.
Award-winner for the 11th year in a row for leadership in social responsibility and sustainability in the MENA region's Financial Services category at the 17th Arabia CSR Awards.
Quadruple recognition: "Africa's Best Bank for SMEs", "Morocco's Best Bank for SMEs", "Morocco's Best Bank for ESG", and "Morocco's Best Digital Bank" for the 2023 financial year.
Euromoney Awards for Excellence
Among the top three banks in Morocco, recognising customers' trust in and dedication to the brand.
Love Brand Awards 2025
"Most Admired Moroccan Financial Brand" at the 5th Moroccan edition of Brand Africa 100 - Morocco's Best Brands organised by Brand Africa 100 and Integrate Consulting.
Double recognition: "Excellence in Strategic Sustainability Leadership - Africa" and "Outstanding Sustainability Leader in Financial Services -Morocco", highlighting its pioneering role in integrating ESG criteria and its commitment to responsible finance.
Global Frontier Brand Awards 2024
Best Sustainable Development Report in the financial sector for the 3rd consecutive year, according to the new international standards for Sustainable Development Reporting.
Named "Most Active Partner Bank in 2023" by the EBRD as part of its Trade Facilitation Programme.
Eurafric Information: "Top Employer 2025" for the 6th consecutive year, demonstrating its organisational excellence and commitment to its employees.
BANK OF AFRICA Academy: "Award in Continuing Education" received at the RH Awards 2024, held in conjunction with the "Salon Master Plus" trade fair, in recognition of its excellence in human resources management and innovation.
Sustainability,
the bedrock of the Group's vision and development
Sustainability, the bedrock of the Group's vision and development
Ongoing commitment to making a lasting impact: BANK OF AFRICA's sustainability vision
Sustainability is a foundational principle of BANK OF AFRICA's vision and growth. More than simply a strategic driver, it is integrated into the very core of its development and corporate culture. The Group has made sustainable development a top priority, setting up the BMCE Bank Foundation in 1995 to demonstrate its ongoing commitment to shared value creation, social inclusion and human development.
In 2000, BANK OF AFRICA once again showed leadership by signing the UNEP (United Nations Environment Programme) Statement of Commitment by Financial Institutions on the Environment and Sustainable Development, an important milestone in the integration of sustainability principles into its practices. The Bank formalised this commitment by introducing a Corporate Social Responsibility Charter, which serves as a guiding document for the activities of the Group and its subsidiaries in Morocco and internationally.
Attentive to international trends, BANK OF AFRICA revised and updated this Charter as part of the new ESG strategy approved by the Board of Directors in June 2023. This strategy, perfectly aligned withVision 2030, allows the Group to incorporate the latest standards and best practices in the areas of societal and environmental responsibility.
The new strategy is the result of a thorough analysis of internal processes and a reassessment of related risks and opportunities. This analysis allowed the Group to clearly define its social, societal, environmental and ethical responsibilities. Perfectly aligned with the United Nations' 17 Sustainable Development Goals, the strategy is underpinned by five main areas of commitment aimed at increasing BANK OF AFRICA's positive impact and supporting sustainable development on the continent.
5 AREAS OF COMMITMENT UNDERPINNING THE SUSTAINABILITY STRATEGY
Proactive integration of sustainability into the Group's governance and performance steering practices
Innovative offers and services for climate change resilience and environmental transition
Confidence, customer satisfaction and market share growth
Confidence in human capital and value creation bythe Group's talented workforce
A vector for human and regional development
Proactive integration of sustainabilityinto the Group's governance and performance steering practices
Effectiveness of Board independence and respect for shareholder rights
Integration of ESG factors into the risk review remit for reputational, legal, operational, credit and liquidity risks
Self-assessing the Group's sustainability performance and regular reporting
Full-scale implementation of the Environmental and Social Risk Management System in lending and investment activities and in financing-related partnerships
Innovative offers and services for climate change resilience and environmental transition
Developing products and services enabling customers to adapt to the effects of climate change
Mitigating the environmental footprint from the Bank's activities across the 3 scopes
Developing Socially Responsible Investment (SRI) and green investment
Developing R&D for banking products based on sustainability criteria (sustainability, green and social-linked loans and bonds)
Confidence in human capital and value creation bythe Group's talented workforce
Non-discrimination, diversity and equal opportunity
Continuously improving and recognising skills; proactively managing technological transformations and providing individualised support for mobility and career choices
Occupational health, safety, prevention, wellbeing and quality of life in the workplace
Effectiveness and efficiency of collective bargaining and social dialogue
Strict compliance with business ethics and the requirements of supervisory and regulatory authorities - preventing corruption, fraud, money laundering and terrorism financing; anticompetitive practices etc.
Responsible purchasing and business relations: defining and implementing in a structured manner the duty of vigilance across the entire chain of activity - human rights, environment and health across the supply chain and subsidiaries
Confidence, customer satisfaction and market share growth
Continuously developing digitised services and innovative products accessible to as many as possible
Information security and personal data protection
Customer loyalty and growing market share
Respecting the rules of healthy competition
Preventing over-indebtedness
A vector for human and regional development
Developing services that are accessible to young people, women, and SMEs
Positive impact finance - education, social and women's entrepreneurship, financial inclusion and support for microfinance and financial education
Contributing to causes of general interest and promoting access to arts, culture and learning
Ongoing dialogue with stakeholders
Sustainability, the bedrock of the Group's vision and development
ESRS
An approach based on double materiality
Corporate social responsibility (CSR) cannot be fully effective without listening attentively and continuously to all stakeholders. Mindful of this necessity, BANK OF AFRICA maintains an ongoing and constructive dialogue with the various
BANK OF AFRICA
area of commitment
ISSB Thematic
stakeholders in its ecosystem, both internal and external. This interactive approach enables the Bank to identify their expectations and to adjust its corporate strategy to reflect major trends observed within its ecosystem.
At a time of great regulatory change and in order to optimise its management of ESG risks and opportunities, BANK OF AFRICA initiated a double materiality analysis in 2023, covering both financial impacts and those related to the environment and society.
SPOTLIGHT ON DOUBLE MATERIALITY
Double materiality, also known as 'double relative importance', has the same goal as simple materiality - to identify the issues which are material and which may influence BANK OF AFRICA's decision-making.
It brings together two types of materiality:
-Financial materiality ('Outside-In' vision) - or simple materiality - which studies the impact of societal and environmental issues on the company's financial performance.
-Impact materiality ('Inside-Out' vision), which focuses on the impact of the company's activities on the environment and society.
ESRS: NEW EUROPEAN REPORTING CRITERIA THAT ARE PART OF THE BROADER CSRD
ESRS (European Sustainability Reporting Standards) are a set of European standards created to harmonise extra-financial reporting by companies. They serve as a framework for the environmental, social and governance (ESG) data reporting required by the CSRD.
SPOTLIGHT ON ISSB STANDARDS - IFRS S1 AND IFRS S2
The standards established by the International Sustainability Standards Board (ISSB) aim to harmonise sustainability reporting at a global scale. They allow companies to release clear, reliable and comparable data related to environmental, social and governance (ESG) impacts that affect their financial performance.
Innovative offers and services for climate change resilience and environmental transition
SOCIAL AND SOCIETAL ESRS
ENVIRONMENTAL ESRS
Confidence in human capital and value creation by the Group's talented workforce
A vector for human and regional development
Confidence, customer satisfaction and market share growth
Governance ESRS
Proactive integration of sustainability into the Group's governance and performance steering practices
ESRS E1
ESRS E2
ESRS E3
ESRS E4
ESRS E5
ESRS S1
ESRS S2
ESRS S3
ESRS S4
ESRS G1
IFRS S2
IFRS S2
IFRS S2
IFRS S2
IFRS S2
IFRS S1
IFRS S1
IFRS S1
IFRS S1
IFRS S1
IFRS S1
Climate change
Pollution
Water and marine resources
Biodiversity and ecosystems
Circular economy
Own workforce
Value chain workers
Affected communities
Consumers and end-users
Business conduct
