U.s. Bancorp · NYSE:USB
U.s. Bancorp — BancAnalysts Association of Boston Conference 2019
15 slides from U.s. Bancorp's conference presentation, Nov 8, 2019
Slide 1: BancAnalysts Association of Boston Conference 2019
BancAnalysts Association of Boston Conference 2019 Terry Dolan Vice Chair, Chief Financial Officer Derek White Chief Digital Officer November 8, 2019 U.S. BANCORP
Slide 2: Forward-looking Statements
Forward-looking Statements The following information appears in accordance with the Private Securities Litigation Reform Act of 1995: Today’s presentation contains forward-looking statements about U.S. Bancorp. Statements that are not historical or current facts, including statements about beliefs a
Slide 3: Why Does Digital Matter?
Why Does Digital Matter? of our consumer customers Amazing digital experiences provide use digital channels us more opportunities to add value and over to monetize interactions 70% Industry-wide, digital interactions occur at a rate of ~30x physical Digital Logins Branch Visits* * Note: total # of u
Slide 4: Our Digital Priorities
Our Digital Priorities 1. DIY for all four humans • Consumer, small business owner, corporate treasurer/CFO, U.S. Bank employee 2. Smart and personalized interactions 3. Create amazing @speed and @scale 4. Human 360 5. Reusable technology 6. Digital economics U.S. BANCORP | 4
Slide 5: Above the Glass Priorities
Above the Glass Priorities • DIY for all four humans When interactions are in the billions… • Simple-to-use, seamless and amazing experiences • Smart and personalized interactions translate into bps of customer satisfaction improvement • # of clicks to revenue impacts the bottom line an e-commerce e
Slide 6: Below the Glass Priorities
Below the Glass Priorities • Human 360 a clean, reliable architecture supports speed, efficiency and a consistent user experience • Reusable technology human data infrastructure capital U.S. BANCORP | 6
Slide 7: Priority 1: DIY for All Four Humans
Priority 1: DIY for All Four Humans Expense Wizard Geolocation We’re digitizing interactions and automating tasks wherever possible Consumer DIY is more mature than corporate DIY DIY enables innovative solutions to common customer pain points DIY has the power to drive revenue, increase efficiency a
Slide 8: Priority 2: Smart and Personalized Interactions
Priority 2: Smart and Personalized Interactions We are empowering the four humans to make better decisions with data and advanced analytics. for consumers for corporates Pivot • Industry leading, unified customer experience for Investment Services clients 400M • 50% market share increase in CLO (Cor
Slide 9: Priority 3: Create Amazing @Speed and @Scale
Priority 3: Create Amazing @Speed and @Scale We’re implementing better ways of working throughout the organization to deliver better experiences, faster. Benefits include faster: • Speed to market • Confirmation of product market fit • Time to revenue …as well as: • Predictability of delivery time a
Slide 10: Priority 4: Human 360
Priority 4: Human 360 We’re increasing investment in our data infrastructure and talent to expand the availability and application of our data, both internally and at the customer interaction level. Creating a database that is human-centered vs. product-centered Integrating internal and external dat
Slide 11: Priority 5: Reusable Technology
Priority 5: Reusable Technology We continue to modernize our technology infrastructure, building with reusable assets like microservices and high-speed APIs. from… …to: APIs and microservices enable: • Rapid access to data and functionality • Consistent look and feel for our customers, regardless of
Slide 12: Priority 6: Digital Economics
Priority 6: Digital Economics We’re aligning our organization’s digital investments via a profit model that will ensure optimal capital allocation and maximum benefit for our customers. Within each “node” of our business, we will: Measure what matters to the four humans Monetize our digital interact
Slide 13: Optimization and Business Investment
Optimization and Business Investment Our key areas of focus: Sustainable cost structures Disciplined investment for growth • Agile Studios • Digital transformation • Business automation and • Payments capabilities artificial intelligence • Agile Studios • Technology infrastructure • Data and analyti
Slide 14: Acceleration of Physical Asset Optimization
Acceleration of Physical Asset Optimization 2019 branch closures to date*: • approximately 180 near-term expectation: • approximately 10-15 percent net branch closures • completed by end of Q1 2021 equipping our staff to better serve our customers: Remodels and de novo branches built in 2019 • rethi
Slide 15: In Summary
In Summary • The world is changing, and we are investing to be competitive over the long term • Digital availability and excellence increase our opportunity to monetize interactions • Digital is also a powerful driver of efficiency and improved customer experience • We are focused on six key digital
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